Dell N5110 won't turn on, no beeps or blinking lights

Question

Hi, My Dell N5110 is about 14 months old - Windows 7, 650GB HD, 8GB RAM (originally 6GB before I upgraded the memory chip). Up until about 2/2/13, I was able to turn it on, put it in hibernation, etc., but suddenly, I could not turn it on (I had it plugged in overnight, perhaps it was in Sleep mode). I saw no lights, no beeps, no black screen as described by others - just empty screen, no power, nothing. I waited over a week before I decided to bring it in to get service (my schedule didn't permit me to do so earlier). In the meantime, I kept trying everyday to get it work - I removed the battery, I reseated the memory chips, I clicked the power button on for multiple times, held it down for 30+ seconds, clicked every key on the keyboard, used two different power adapters (one had a blue light to indicate that it was powered), tried to used the AC adapter without a battery, all to no avail. Eight days after the initial discovery (and a few days before I had planned to bring it in), I tried once more - removed the battery, reseated the memory chips, et. al. and then clicked the power switch (did not use a power supply). Unbelievably, IT TURNED ON! I was so shocked that I immediately took all of my personal information right off and did not turn it off again until I had cleaned the hard drive off. I reluctantly shut down the PC and was able to restart it again! And it was working fine until just this past Friday (3/29/13) where it is now dead again. I think that it went into sleep mode as I just closed the monitor and I saw the lights go off. I don't think that the hardware is the problem. From what little I could gather from internet searches, people have been able to get some power back on their machines, but I am still seeing what I saw earlier. Does anyone have any ideas? I have a feeling that my machine went into sleep mode and it still 'thinks' it is sleeping and it can't be turned back on. Perhaps what I saw earlier was the complete draining of the power resources which rendered the machine completely cold so it was able to restart? Was there a Microsoft service release that could have caused this to happen? I have not changed my power settings to prevent the machine from sleeping but if I can get it restarted again, I will definitely change the setting. Any help would be appreciated, as I cannot find much online. In the meantime, I will continue to try until Saturday when I anticipate sending the machine in for service. Thanks for reading...

DELL-Senthil S · Answer

Hi MeeTooToo,

I appreciate your efforts here and thanks for the explanation, next time when your system powers on update the video drivers.

http://dell.to/ZHt50Z Intel 3000 driver

http://dell.to/ZyTVr1 AMD driver

Also if you get a chance try running the hardware diagnostics by pressing the Fn + Power or F12 during startup and selecting Diagnostics which will initiate the hardware diagnostics.

So far looks like motherboard has failed, depending on the warranty status we can help you further, please use the link below to check the warranty status.

http://dell.to/Mbe3zg

Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only) In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.

Click on my username select start conversation and send me the details.

MeeTooToo · Answer

FYI - This issue is similar to the issues reported in the following threads: 'Dell Inspiron N5110 Not Turning on :(' and 'Laptop N5110 not turning on, no charging light'.

MeeTooToo · Answer

A follow-up: I brought my laptop back to the original point of sale for service - they changed the entire motherboard and now my machine is working. I have no explanation as to why I was able to get the machine to restart after the initial failure to turn it on.

artonibeat · Answer

I have the same problem with my dell inspiron n5010, I need it more than ever, becouse now I have the last Exam in Faculty of Computer Engineering.

Please can you help me what to do, how to get it back.

I tried everything from pres powered button 10-15 second, 30 second, 1 minute. Eject cd-rom, eject ram memory, eject HDD, eject processor, and it doest give any sound or any light.

One night before i shut down in regular form, and tomorrow when I want to use the laptop it doesn't turn on.

No INDICATORS, NOTHING.

Please HELP

Specification of laptop

Core i3 370m

4gb ram

320 GB HDD

Graphic Intel 64mb ( with ram 1750 MB)

Windows 10

Till that day when I Shut Down it was worked perfectly.

MeeTooToo · Answer

ARTONIBEAT,

I'm sorry to hear about your trouble with your machine.

Unfortunately for me, my fix required a hardware change which took at least a week. The whole motherboard as I understand it was replaced on my machine. After that happened, I decided that I needed a new "spare" machine that would work as a contingency in case I needed to quickly get back online. From there on, I used the SDCard slot as my data drive. I've left nothing of import on the C:\ or D:\ drives on my laptop and I can move my important information to another computer with an SDCard slot.

Is there a way for you to extract the hard drive from the chassis so you can insert it into an external docking station and can access your drive as if it was an external device? Given your timeline, it may be the only way to get access to your data.

Good luck - I hope that you can work around your situation.

- MeeTooToo

Locked Topics – Laptops General

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