Well, I *am* impressed. No response from my email request to Dell, no response in this forum, and after calling Dell and being promised an email response within a day, no response. Paying for a product and not receiving it is a pretty basic failure.
Frank Zappa said 'Jazz isn't dead, it just smells funny'. I'm inclined to substitute 'Dell' for 'jazz'...
Please read the Customer Care FAQ found here: http://dell.to/TnD9YJ It states, "Questions posted on this Forum Board will be initially responded to within 48 hours, Monday through Friday. Posts created on Friday will be responded to the following week.". If you have not heard from one of them within 48 hours, contact our primary Customer Care/Order Support Liaison, DELL-Lorna M * Click this link http://dell.to/PWMBSV * Click Start conversation or Send Email. She will need the following information to investigate - Email Address: Name: Shipping Address: Phone Number: Dell Order number: Issues:
>"Questions posted on this Forum Board will be initially responded to within 48 hours, Monday through Friday. Posts created on Friday will be responded to the following week.".
...it might have been better not to mention that, since the 48 hours you refer to has now elapsed and yours is the only response I've had. I called Dell Support again and was asked to wait another 24 hours, so I've had no effective response via email, telephone or forum. Should I really need to try a *fourth* avenue?.
lokip
3 Posts
0
January 16th, 2013 09:00
Well, I *am* impressed. No response from my email request to Dell, no response in this forum, and after calling Dell and being promised an email response within a day, no response. Paying for a product and not receiving it is a pretty basic failure.
Frank Zappa said 'Jazz isn't dead, it just smells funny'. I'm inclined to substitute 'Dell' for 'jazz'...
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 16th, 2013 11:00
lokip,
Please read the Customer Care FAQ found here: http://dell.to/TnD9YJ
It states, "Questions posted on this Forum Board will be initially responded to within 48 hours, Monday through Friday. Posts created on Friday will be responded to the following week.".
If you have not heard from one of them within 48 hours, contact our primary Customer Care/Order Support Liaison, DELL-Lorna M
* Click this link http://dell.to/PWMBSV
* Click Start conversation or Send Email. She will need the following information to investigate -
Email Address:
Name:
Shipping Address:
Phone Number:
Dell Order number:
Issues:
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 17th, 2013 16:00
Please contact Lorna directly using those instructions.
lokip
3 Posts
0
January 17th, 2013 16:00
>"Questions posted on this Forum Board will be initially responded to within 48 hours, Monday through Friday. Posts created on Friday will be responded to the following week.".
...it might have been better not to mention that, since the 48 hours you refer to has now elapsed and yours is the only response I've had. I called Dell Support again and was asked to wait another 24 hours, so I've had no effective response via email, telephone or forum. Should I really need to try a *fourth* avenue?.
I remain deeply unimpressed.