Hi Rulinar,

Thank you for reaching out.

I am sorry about the repeated delays with your order.

Please private message me your order number.To private message click on my user name and click start conversation.

I will check and help you get an updated status on your order.

Thank You

Dear Roshan,

I had given the infamous tittle "Dell " to my message and added it to the name tag. Both appears to have been mysteriously redacted out. Is it company policy to censor customer complaints?

Best regards

Rulinar,

That word is considered profane by Dell. That is why it was removed from your post. We do not allow profanity in any form on our Forum.

"Contains false or deceptive language"... surely this would not apply to Dell's own advertising when it concerns its own ability to meet its deadline?

More seriously, how can I get a full refund?

Not only did you miss your original deadline but I was promised by e-mail a delivery today (26th) which I find highly unlikely since the customs are closed on the 26th in Switzerland. After having waited a whole day for nothing (which I took out of work if you ask) and seeing no delivery van on the horizon, I genuinely feel let down by your company for the second time. That's twice in a row in less than a week.

So, how do I get my money back? Do I simply reject the delivery  when the goods come one week overdue ?

P.S.: It is a shame indeed that theologians and philosophers do not own this forum. I think the Stoicism school of thought would have some interesting insight about what it means to be a Dell customer. In my personal opinion, you used to be much better in the past

“Complaining does not work as a strategy. We all have finite time and energy. Any time we spend whining is unlikely to help us achieve our goals. And it won't make us happier.”
― Randy Pausch, The Last Lecture

They might disagree. But they do not own the Forum so it matters not. The synonymous usage of a banned words  is technically not allowed. We would look at the intent of the posting.

The following are the possible Forum violations based solely on our interpretation;
- Profanity
- The use of character substitution to circumvent the profanity filter
- Legalistic, social, religious, or political statements
- The posting of any legal action, which involves any legal judiciary
- A post that violates any person’s privacy (including the names and contact information for Dell employees and Site users)
- Is harassing, defamatory, abusive, pornographic, obscene or otherwise objectionable
- Contains false or deceptive language, unsubstantiated or comparative claims regarding our or others products, third party advertising, spam, chain letters, or any other solicitation

"surely this would not apply to Dell's own advertising when it concerns its own ability to meet its deadline?"
The Dell Community Forum Terms of Use only applies to the Forum.

We Forum moderators are based in the USA. You will need to contact Dell Order Support in your country for refund questions. Dell phone numbers by country:
http://dell.to/yAQ8nr

"The Dell Community Forum Terms of Use only applies to the Forum." I think this statement would make you a follower of Relativism.

I will contact my local saleforce. They will hopefully answer this time.

Today was the 3rd delivery date you've missed and as always no warning, explanation or excuse. Please remind me never to buy a product from your company ever again. I guess repeat customer business is not part of your strategy. Don't you think that not wasting your customers' time could go a long way toward improving their customer experience with your company?