The problem could be with the hardware or software of the computer:
Please try the below mentioned steps:
Remove all the external peripherals, the power cable and battery from the laptop, press and hold the power button for 20 seconds. This process will drain all the static energy from the computer.
Power on the laptop with only the battery plugged in or only the power cable to check if it is a problem with battery or AC adapter.
Now try running diagnostics by switching on the desktop/laptop computer by tapping F12 at dell logo to enter “One-time boot menu”.
If the F12 option is not working for laptop then try running diagnostics by press and holding the Fn button and power on the laptop and select diagnostics from the list. If the diagnostics displays an error, please reply with the right error message.
If unable to run the diagnostics check for beep sound or flashing lock lights when the system is turned on.
We have researched on these issues and have noticed this issue in systems configured with the SSD cache drive and HDD used for IRST when the Turn on fast startup power option is either disabled or enabled in windows 8 operating system. Please try the below mentioned steps after running the diagnostics like I have mentioned in my previous post:
Switch on the computer and tap the F2 key repeatedly at the Dell logo screen to enter the BIOS.
Once in the BIOS, use the right arrow key to go to "Advanced" tab.
Locate "SATA Operation", use the up/down arrow keys to highlight it and press enter.
If the SATA Operation is set to "Intel Smart Response Technology" or "IRST", change it to "AHCI" and press enter.
Press the F10 key to save the settings, and then press ESC key to exit the BIOS.
Please check if the computer boots to windows after the changes we have made.
the steps from nikhel worked to get the comp to boot. but now it says my comp is damaged and i need to do automatic repair. refresh pc says drive where windows is is locked. dell restore gives following error. 0x400110020000100c
ok I went back to the bios and switch the option back to what it was and the comp booted normally. so this is my temp fix what do you think is going to be the real solution. this is my second time in the 2 weeks I have owned this comp.
I have the same problem, I have replaced the computer THREE times within two months due to this damn problem, I don't know if its because the computer is just junk, or windows 8 is causing a malfunction. I have noticed this problem seems to occur after a windows update that requires a restart, computer restarts installs new update and works fine until shutdown, then the next boot does nothing but a lit black screen, I am not even able to get to the boot menu or anything, just a dell symbol and an empty loading bar will appear and thats the end of it.
I hope dell figures something out as I've heard this is BIG problem and is happening to lots of people who have currently purchased newer dell products. But after the amount of frustration and having to replace the laptop so many times, I am going to just switch to HP and hope the same problem doesn't occur.
This is my issue too - my setting is already on the ahci one and still doesnt boot. And i cant get to any other screen other than the f2 one! Did you get any answers to this somewhere else???
I too am having this problem. Windows did an update yesterday (my desktop computer was updatedand all of a sudden my 6 month old insperon 17 does not get past the Dell logo. I have tried F2,f8, and f12, taking battery out etc and i phoned tech support and was told my warrenty did not cover software issues (i have complete care until 2015) and it would cost 249.95US to get this fixed I AM NOT IMPRESSED!!
Just read on another website, where someone described their laptop as being "stuck in hibernation mode" and had the same 'symptoms' as us. He apparently just entered BIOS (which I can do sometimes - usually when I let the battery get down to critical level) then changes the boot order so he could boot from a cd drive, then used the windows 8 recovery disc to boot it and it worked? Haven't been able to try it yet as my disc has disappeared, typical! Let me know if you try it though!
P.S he did say he was going to back his laptop up first, in case the repair cleared the memory, but then says he didn't and it was fine - in case you want to try this and back up first!!!
Is there still no official answer on this? i has happened again, but this time changing the SATA setting in the bios is not working. This is be going on for months, i paid 1700 dollars for this damn laptop and i cant use it after every windows update for hours while i mess with some <ADMIN NOTE: Substitute character removed as per terms of use> work around. mean while questions on the forums still go unanswered. now my laptop has been down for 2 days. nothing will work. thanks for making my decision on wether to ever buy a dell product again so much easier.
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
January 3rd, 2013 18:00
Hi ComputerUser305,
The problem could be with the hardware or software of the computer:
Please try the below mentioned steps:
Please reply the results.
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
January 3rd, 2013 21:00
Hi ComputerUser305,
We have researched on these issues and have noticed this issue in systems configured with the SSD cache drive and HDD used for IRST when the Turn on fast startup power option is either disabled or enabled in windows 8 operating system. Please try the below mentioned steps after running the diagnostics like I have mentioned in my previous post:
Kindly let me know the results.
poppaberry
3 Posts
0
January 8th, 2013 19:00
the steps from nikhel worked to get the comp to boot. but now it says my comp is damaged and i need to do automatic repair. refresh pc says drive where windows is is locked. dell restore gives following error. 0x400110020000100c
poppaberry
3 Posts
0
January 8th, 2013 20:00
ok I went back to the bios and switch the option back to what it was and the comp booted normally. so this is my temp fix what do you think is going to be the real solution. this is my second time in the 2 weeks I have owned this comp.
amclvsb
1 Message
0
February 7th, 2013 17:00
I have the same problem, I have replaced the computer THREE times within two months due to this damn problem, I don't know if its because the computer is just junk, or windows 8 is causing a malfunction. I have noticed this problem seems to occur after a windows update that requires a restart, computer restarts installs new update and works fine until shutdown, then the next boot does nothing but a lit black screen, I am not even able to get to the boot menu or anything, just a dell symbol and an empty loading bar will appear and thats the end of it.
I hope dell figures something out as I've heard this is BIG problem and is happening to lots of people who have currently purchased newer dell products. But after the amount of frustration and having to replace the laptop so many times, I am going to just switch to HP and hope the same problem doesn't occur.
ScottieSmooth
1 Message
0
March 29th, 2013 22:00
blodyn
2 Posts
0
June 9th, 2013 04:00
This is my issue too - my setting is already on the ahci one and still doesnt boot. And i cant get to any other screen other than the f2 one! Did you get any answers to this somewhere else???
nama225
1 Message
0
June 9th, 2013 10:00
I too am having this problem. Windows did an update yesterday (my desktop computer was updatedand all of a sudden my 6 month old insperon 17 does not get past the Dell logo. I have tried F2,f8, and f12, taking battery out etc and i phoned tech support and was told my warrenty did not cover software issues (i have complete care until 2015) and it would cost 249.95US to get this fixed I AM NOT IMPRESSED!!
blodyn
2 Posts
0
June 9th, 2013 13:00
Just read on another website, where someone described their laptop as being "stuck in hibernation mode" and had the same 'symptoms' as us. He apparently just entered BIOS (which I can do sometimes - usually when I let the battery get down to critical level) then changes the boot order so he could boot from a cd drive, then used the windows 8 recovery disc to boot it and it worked? Haven't been able to try it yet as my disc has disappeared, typical! Let me know if you try it though!
P.S he did say he was going to back his laptop up first, in case the repair cleared the memory, but then says he didn't and it was fine - in case you want to try this and back up first!!!
poppaberry
3 Posts
0
July 1st, 2013 22:00
Is there still no official answer on this? i has happened again, but this time changing the SATA setting in the bios is not working. This is be going on for months, i paid 1700 dollars for this damn laptop and i cant use it after every windows update for hours while i mess with some <ADMIN NOTE: Substitute character removed as per terms of use> work around. mean while questions on the forums still go unanswered. now my laptop has been down for 2 days. nothing will work. thanks for making my decision on wether to ever buy a dell product again so much easier.