As the system is not booting in normal or safe mode and you do not have the disc, the only option left might be to perform a PC Restore to take the system back to factory condition.
Note: Please get the important data (Pictures, Music, Videos, Documents, Favorites etc.) backed up before performing a PC Restore. PC restore will lead to complete data loss. Also disconnect any external peripherals (printer, scanner or any USB device) connected to the system.
See, that's the problem. I can't access that, because after I select repair your computer, it takes me to where the repair options menu should be, but there's only the cursor and the default blue background behind it. The menu never shows up.
It seems that the recovery partition is either missing or corrupted or the issue is related to hardware. I would suggest running the diagnostics on the system to check the functionality of the hardware. The steps to run the diagnostics are listed on the link below:
Let me know the results. I am also sending you a personal message. Please reply to that with the Service Tag of your Dell system so that I can check the warranty status and suggest further options. Also share your present location.
DELL-Gaurav Sh1
164 Posts
0
January 16th, 2013 05:00
Hi Dehydration,
This seems to be a software corruption issue. However, you may run the diagnostics to test the hardware. The steps are listed on the link below:
http://dell.to/RO1v0p
As the system is not booting in normal or safe mode and you do not have the disc, the only option left might be to perform a PC Restore to take the system back to factory condition.
See this link for steps:http://dell.to/iv7brP
Note: Please get the important data (Pictures, Music, Videos, Documents, Favorites etc.) backed up before performing a PC Restore. PC restore will lead to complete data loss. Also disconnect any external peripherals (printer, scanner or any USB device) connected to the system.
Hope this helps.
Dehydration
7 Posts
0
January 16th, 2013 14:00
DELL-Gaurav Sh1
164 Posts
0
January 17th, 2013 04:00
Hi Dehydration,
You have to go to the F8 menu to perform a PC Restore in Windows 7. The detailed steps are listed on the link below:
http://dell.to/iv7brP
Hope this helps.
Dehydration
7 Posts
0
January 17th, 2013 18:00
DELL-Gaurav Sh1
164 Posts
0
January 18th, 2013 00:00
Hi Dehydration,
It seems that the recovery partition is either missing or corrupted or the issue is related to hardware. I would suggest running the diagnostics on the system to check the functionality of the hardware. The steps to run the diagnostics are listed on the link below:
http://dell.to/RO1v0p
Let me know the results. I am also sending you a personal message. Please reply to that with the Service Tag of your Dell system so that I can check the warranty status and suggest further options. Also share your present location.
Hope this helps.