'No supported camera detected.. Please plug in to continue.'

Question

This message keeps appearing when ever I try to open my web camera in Dell Webcam Center. I uninstalled the Dell Webcam Center then reinstalled it with Dell Webcam Center plus this Live! Camera thing, as well. My 'Imaging Device' isn't detected when ever I open 'Managing Devices'. I tried uninstalling the 'USB Root Hub' and restarted the computer and it reinstalled the things, too. Nothing else is working, I've tried every solution I've found online. Does anyone have a different solution that could possibly work? Much thanks!

msusalla · Answer

Hey there,

I've been having the same problem, too. I did your last step and I rechecked my webcam performance and it's still not working. 'Imaging Device' still isn't showing on Managing Devices, too.

Do you have any solutions?

Thank you!

Dell-Rajesh R · Answer

Hi msusalla,

Resetting the System Setup (BIOS) to its Default Settings:

Option 1:

Reboot the computer.
When prompted during POST, press the key to enter the setup screen.
On the System Setup screen, press the key to move to the Exit menu.
Press the key until Load Optimized Defaults is highlighted.
Press the key on Yes to Load Optimized Defaults and restart the computer.

Option 2:

Reboot the computer.
When prompted during POST, press the key to enter the setup screen.
On the System Setup screen, press the key.
Press the key on Yes to Load Optimized Defaults and restart the computer.

Run diagnostics on the webcam. Below mentioned link would help you with the diagnostics on Webcamera:

http://dell.to/NI55sF

From the above link, select “component”, select Camera and run diagnostics.

If the diagnostics passes Uninstall/reinstall webcam central from the below mentioned link:

Uninstall:

To uninstall the Dell webcam central software, perform the following steps:

Click Start.
Click Control Panel.
Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
Click Programs and Features.
Click Dell Webcam Central.
Click Uninstall.
Confirm the uninstall process by clicking OK.

Once uninstalled restart the computer.

http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe

Please reply if you have any further questions.

Dell-Rajesh R · Answer

Hi msusalla, I have replied to your post in another thread. Below link would direct you the original thread: http://dell.to/14m7teM Please reply if you have any further questions.

PudgyOne · Answer

msusalla,   I have some things we can try. Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.     Rick

msusalla · Answer

I did all of those instructions and still, no avail.

I uninstalled the webcam central, and when I clicked your link at the bottom, I installed that. When I click the link from my down loads, it shows up to "Zip" the files, and when I do "Zip" them, I have "successfully unziped 347 files" What does that mean?

My diagnoses for the web camera is that "I do not have the device". Does this mean I should take my computer apart and see if my web cam is connected still?

Thank you so much for your help- I'm regretful that it didn't work, either!

Megan

msusalla · Answer

Host Name: MEGAN-PC

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Organization: Microsoft

Original Install Date: 3/23/2012, 6:05:23 PM

System Boot Time: 1/29/2013, 5:26:51 PM

System Manufacturer: Dell Inc.

System Model: Dell System Inspiron N4110

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2300 Mhz

BIOS Version: Dell Inc. A12, 9/7/2012

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 6,038 MB

Available Physical Memory: 4,037 MB

Virtual Memory: Max Size: 12,075 MB

Virtual Memory: Available: 9,708 MB

Virtual Memory: In Use: 2,367 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\MEGAN-PC

Hotfix(s): 158 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

[04]: KB2397190

[05]: KB2425227

[06]: KB2459268

[07]: KB2475792

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Network Card(s): 5 NIC(s) Installed.

[01]: Intel(R) Centrino(R) Wireless-N 1030

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 10.0.1.1

IP address(es)

[01]: 10.0.1.4

[02]: fe80::1d5:d08c:4352:38a7

[02]: Realtek PCIe FE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

[03]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[05]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

Dell-Rajesh R · Answer

Hi msusalla,

I would be glad to arrange for a service on the computer if the computer is under warranty.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers):

http://dell.to/4LOBWi

Awaiting your response!

PudgyOne · Answer

msusalla,

Before you contact Dell-Rajesh R can you try this first.

Download and install in this order...

Dell System Software

Intel Huron River (HM67)

Dell USB 3.0 Host Controller

Renesas USB3.0 Host Controller

Then download this file also known as Dell Webcam Central Version 1.40.05

Start, control panel, programs and features, Skype, uninstall

Restart your computer.

Download and install Skype

If this didn't work, the follow Dell-Rajesh R's advice.

Rick

honey sekar · Answer

Dear brother,

im using dell with windows7(64bit) my webcam not working and it's showing no supported web cam detected

1.i did unintall my dellweb cam central and re install ,

even

2. i go thrugh troubleshoot link from dell as well as

3. i did diagnostic(by hardware-web cam diagnost) by dell diagnostic link

4.i couldn't see my camera on device manager

but my camera was working a month since i bought my dell

im disappointed with dell totally because from my friends and families we have almost 12 hp/sony laptops which didn't give such any headaches

i love dell thats the reason i choose this

please help me brother to fix this issue

Regard's

Guna

Locked Topics – Laptops General

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