Oops, sorry, I replied to you in the wrong place.  Still getting used to this forum.  Please see my message to you in this thread, thanks.

Hi Rajath and thank you for replying to me.

I followed the link you gave me, and entered my Service Tag.  Now I'm on the page called Drivers & Downloads with my Tag accepted, and it has my Windows 7 64bit already entered in the Operating System choice.  

However, it's not clear to me what I do next?

I can't see any Drivers to choose.

Thanks

Michaela

Hi Michaela,

It could be annoying when the wireless does connect properly and appreciate your efforts to fix this issue. I suggest you to download and install the latest wireless drivers by entering the Service Tag on the following link and by selecting the version of Windows:
http://dell.to/QjjZDA

Please let me know if you need further assistance.

Hi Michaela,

Thank you for your reply and for providing an update on the status.

Please PM the Service Tag, Name on the Account so that I can check the system details and will let you know the further course of action.

Thank you Rajath, and I've PMd you

mikkijan,

Please continue with DELL-Rajath N

Maybe this is the article you're looking for.

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

Rick

Hi Rick and thanks for the welcome

Yes that is the issue which affected me, and we tried the advice in it, but it hasn't helped.

Hopefully Rajath will be able to do something for me

Thanks again

Michaela

Michaela,

Did you uninstall McAfee using the McAfee Removal Tool then restart the computer?

Try and connect.

What happens?

Rick

Michaela,

Start, control panel, network and sharing center, click on your connection, click on properties.

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

Rick

Hi Rick

My friend uninstalled McAffee and installed Avast instead, he did that yesterday.

However it's still the same as it was before - at home it's perfect with the lead in, and it does work on wireless but at a way slower speed (see my first post).  When I take it to work and try to connect to the internet there it can't even see the network.  The guys at work have tried and no-one can get it to even detect the network there.

By contrast when I take my Samsung Tablet to work it detects the network immediately.

Thanks

Michaela

Hi again Rick,

I asked my friend your question, and this is his reply:

I sure did.

Following the instructions from McAfee's Website and the tools they provided.

After removing the software I used McAfee's cleanup tool (MCPR) before rebooting as instructed. See the link for all the info.

service.mcafee.com/FAQDocument.aspx

mikkijan,

The Finding System Information provides information that can tell me the make and model of the system, 32-bit or 64-bit, when the operating system was installed and what network adapters are installed, unless they're missing if the drivers were not installed in the correct order. How to Download and Install Drivers in the Correct Order It also provides an ip address if there is a connection, or the failed ip address of 169.254.xxx.xxx if the connection between the computer and internet failed. It's can be helpful for the Dell Employees, like DELL-Rajath N as he can see the BIOS version and other information if needed. We ask that you PLEASE REMOVE THE REGISTERED OWNER AND PRODUCT ID.

Between DELL-Rajath N and myself, we should be able to solve this working together.

Rick

It has Windows 7

I'll try and do those things, or ask the guys at work to do it tomorrow

thanks for all the help

Hi Rick and Rajath

Thank you very much for all your help.  Sorry for the delay in updating the thread but I did not have my computer.

I am not very technically minded and was finding it very difficult to understand the instructions, so I gave it to Paul who took it home for a few days to try and resolve this problem.

Here are his notes and screenshot that he gave me of what he tried:

"I uninstalled the WLAN Driver that was installed.

Rebooted the Laptop so I would have a clean slate to install the NEW Driver.

Upon Reboot (before I had a chance to install anything) It started installing WLAN Drivers from somewhere. I don’t know where!

I had moved the NEW Driver to the desktop in preparation for the install before I rebooted, so its possible that when the computer started and realised that there was no WLAN Driver installed it went searching and auto installed the file on the Desktop or possibly the USB stick that I left inserted which also had the NEW Driver on it.

However, after looking at the info on the now Installed Driver SEE JPEG, It’s my opinion that it installed the Original Driver from somewhere else on your Laptop."

As well as this he also sorted out the My Computer problem which had manifested itself last week - that of Not Responding every time I opened it.  Paul said he googled the problem and found it was yet another wireless card conflict problem.

However, when I got the laptop back it was still the same (apart from the My Computer thing which was fixed) and I still couldn't connect to the internet. 

Someone else in the office told me that it was possible to buy a wireless card that is like a USB stick and that would probably get around the problem.  So I went to the local shop and for the bargain sum of 23 euros have bought one of these magic little yokes - hallelujiah - Internet!!!

Of course the fellas here are going crazy wanting to know WHY the dell card won't work as it should, but I don't care -  I'm back in happy bunny land - I have trouble free wireless on my laptop and I don't care about the stupid Dell card any more.

I do thank you all for your time and trouble on my behalf and I hope this thread may help someone else

Kind regards, Michaela