Inspiron 14z Blue screen and Integrated Web Cam not working

Question

I had the blue screen issue on this dell system since June 2012. Contacted dell support on several occasion without resolution. Contacted dell right before the warranty expires,was told that the problem will be resolved but was never resolved. Now i was told that warranty expired and the dell support team in India is rude in disconnecting the phone while i was still on call.

Dell - Harish M · Answer

Hi PriyaKumar,

I am sorry for the inconvenience caused to you. Please provide the system service tag through a private message so that I can check the system details and revert to you.

To send me a private message, click on my Forum username and then click Start conversation.

Dell - Harish M · Answer

Hi PriyaKumar, Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post.

ashoksyal · Answer

Harish, I have the same issue as Priya Kumar, can you please help me

Kolivia · Answer

I purchased an XPS 13 in July 2012.  For the past few months I have also had the blue screen issue and a message popping up stating that this battery is not recommended for this system.  In June of this year I contacted customer support online and was told I could only use phone support.  I tried getting in touch with phone support to no avail and then had a medical emergency.  I have now been told that my limited warranty expired and I need a new battery.

DELL-Senthil S · Answer

Hi Kolivia,

I am sorry for the inconvenience, try running the hardware diagnostics by tapping the F12 key on a few times during startup until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostics’, and then press Enter to begin the hardware diagnostics.

If the test fails, please make a note of any error codes listed. You can also refer to the link below.

http://dell.to/OUGnqT

In addition please send me the system service tag or express service code through a private chat, so that I can help you further.

Click on my username select start conversation and send me the details.

Let us know about the progress.

DELL-Senthil S · Answer

Hi ashoksyal,