How to reach Dell Corporate?

Question

I am frustrated. I purchased a Dell AIO Desktop and have called tech support on this computer over 5 times in the last year. Each time they have sent out a tech to replace some part or another saying it will resolve the problem this problem has not been fixed. Service techs has been to my house every 3 months within the last year. I have had the motherboard, video card, LCD 3x, LCD cable, have all been replaced. This computer is defective and needs to be replaced. I get the run around on who I can talk to and get no answers. I have requested to have the computer replaced and Dell  has denied this request. I am so frustrated. I cannot understand how a person spends so much on a computer with warranties and extended warranties and cannot get through to corporate or have difficulties having my computer repaired. I am now no longer wanting a repair, my computer needs to be replaced.  It is defective. I have been told by Dell that they will not be replacing my computer but again wants to send a tech out to replace parts that has been replaced 3-4 times already. I am angry, frustrated, and unsatisfied with this computer system and company. I will no longer be ordering from dell. I will be contacting and anyone else I need to contact to have this matter resolved, especially since Dell has every number on their website but Headquarters or their Corporate office. If anyone is able to provide me with a number besides customer service and tech support, I will truly appreciate it. Frustrated Customer!!

shesagordie · Answer

I am moving this thread to the Customer Care Forum.   Bev.

cspoulsen · Answer

I'm right there with you. I was just told that it will take a tech to determine if the laptop is fixable or not. They won't replace the computer. I have a premium service agreement with them. After sending it out twice (it had a 1.5 foot fall from a footstool), Now they are sending out a repairman. I'm cringing after reading your report.

This is my first Dell...I'm going back to HP where I belong. I dropped my HP laptop from over 3 feet height. It dented the frame but caused NO PROBLEMS inside.

Meanwhile, I want satisfaction. What a piece of junk.

DELL-Chris M · Answer

cspoulsen,

The normal Dell warranty does not cover customer mishandling of the laptop. The additional Accidental Damage warranty would. Via private message (click my username and then click Start Conversation) send me the service tag number for the computer so I can look up the purchased warranty.

Do not start multiple threads on this subject.

Frustrated Dell_a5ee73 · Answer

I can understand your frustration, except I did receive a replacement for mine and it was defective too! My computer still crashes regularly and the screen goes blue, white and black. It's the hard drive going out on the replacement [which was a refurbished] computer. After three years plus of continual heartache I an so frustrated with Dell and their service that I am vowing to never buy from this reprehensible company again. Thanks for posting, seems like the All-in-One 2305 was just an absolutely horrible and defective computer.

I hope you get yours replaced.

Sincerely, Mike

Customer Care

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