Bad WIFI signal from Router Belkin on Inspiron 17R 5720

Question

Hi guys, I just got a brand new laptop (Windows 8) for my girlfriend as a Xmas gift and I'm having issues with the wifi signal. If I stay near the router, no problems. But if I go 10-15 feet away, then the signal is almost inexistant... 1 or 2 bars. 20 feet away then it's 0 to 1 bar and losing connection.That router never gave us any problem before. Another laptop (Inspiron 1525 on Vista) is running correctly with a good signal just besides. An HP is also working fine at the same location. And 2 other ones as well... (Yes I know I have many PCs... ;) I installed the latest drivers for the Belkin router just in case it's due to Windows 8 but that ain't fixed the issue. Any idea someone ???

PareM · Accepted Answer

You got it Rick !!!

One of the wires was not fixed to the card.

I fixed it but it did not do anything better.

So I removed the card and put it back then replug the wires and ... Bingo !!! 5 nice bars !!!

Thank you very much for your help

Now I'll try to fix my printer issue...

PudgyOne · Answer

PareM,

Have seen Belkin Routers have problems connecting with wireless devices using WPA Security.

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

What virus program and firewall are you using?

Rick

PareM · Answer

As I said, many PCs work just fine.

It's just that brand new Laptop that has some issues with the router.

Antivirus and firewall are McAfee.

The system says that the firewall is not ON and I have tried many times to turn it ON, the McAfee and/or Windows'one but it's always saying that it's not ON

The log is in French... Hope you'll find what you're looking for...

Thanks for any help.

Nom de l'h“te:

Nom du systŠme d'exploitation: Microsoft Windows 8

Version du systŠme: 6.2.9200 N/A version 9200

Fabricant du systŠme d'exploitation: Microsoft Corporation

Configuration du systŠme d'exploitation: Station de travail autonome

Type de version du systŠme d'exploitation: Multiprocessor Free

Propri‚taire enregistr‚:

Organisation enregistr‚e:

Identificateur de produit:

Date d'installation originale: 2012-12-25, 10:31:34 >Original installation date

Heure de d‚marrage du systŠme: 2012-12-26, 12:44:03 >starting time of the system

Fabricant du systŠme: Dell Inc.

ModŠle du systŠme: Inspiron 5720

Type du systŠme: x64-based PC

Processeur(s): 1 processeur(s) install‚(s).

[01]ÿ: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2501 MHz

Version du BIOS: Dell Inc. A13, 2012-11-23

R‚pertoire Windows: C:\Windows

R‚pertoire systŠme: C:\Windows\system32

P‚riph‚rique d'amor‡age: \Device\HarddiskVolume1

Option r‚gionale du systŠme: fr-ca;Fran‡ais (Canada)

ParamŠtres r‚gionaux d'entr‚e: fr-ca;Fran‡ais (Canada)

Fuseau horaire: (UTC-05:00) Est (.-U. et Canada)

M‚moire physique totale: 5ÿ999 Mo

M‚moire physique disponible: 4ÿ315 Mo

M‚moire virtuelleÿ: taille maximale: 10ÿ095 Mo

M‚moire virtuelleÿ: disponible: 7ÿ890 Mo

M‚moire virtuelleÿ: en cours d'utilisation: 2ÿ205 Mo

Emplacements des fichiers d'‚change: C:\pagefile.sys

Domaine: WORKGROUP

Serveur d'ouverture de session: \\SOLANGE

Correctif(s): 12 Corrections install‚es.

[01]: KB2712101_Microsoft-Windows-CameraCodec-Package

[02]: KB2739987

[03]: KB2740443

[04]: KB2740446

[05]: KB2740448

[06]: KB2753842

[07]: KB2756872

[08]: KB2761094

[09]: KB2764870

[10]: KB2770660

[11]: KB2777294

[12]: KB2785605

Carte(s) r‚seau: 3 carte(s) r‚seau install‚e(s).

[01]: Intel(R) Centrino(R) Wireless-N 2230

Nom de la connexionÿ: Wi-Fi

DHCP activ‚ÿ: Oui

Serveur DHCPÿ: 192.168.2.1

Adresse(s) IP

[01]: 192.168.2.3

[02]: fe80::a18f:5b82:3370:8c81

[03]: 2002:b8a0:f944:1234:34e8:743:f3dc:f1a9

[04]: 2002:b8a0:f944:1234:a18f:5b82:3370:8c81

[02]: Realtek PCIe FE Family Controller

Nom de la connexionÿ: Ethernet

tatÿ: Support d‚connect‚

[03]: P‚riph‚rique Bluetooth (r‚seau personnel)

Nom de la connexionÿ: Connexion r‚seau Bluetooth 2

tatÿ: Support d‚connect‚

Configuration requise pour Hyper-V: Extensions de mode du moniteur d'ordinateur virtuelÿ: Oui

Virtualisation activ‚e dans le microprogrammeÿ: Oui

Traduction d'adresse de second niveauÿ: Oui

Pr‚vention de l'ex‚cution des donn‚es disponibleÿ: Oui

PudgyOne · Answer

PareM,

I see you have a valid ip address.

Did you activate McAfee or is this the trial version? If activated, get your information and I would first try removing McAfee using the McAfee Removal Tool to see if you can connect. If you connect, then restart the computer and reinstall McAfee.

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on Advanced and look for antenna diversity. If your system has antenna diversity(not sure about this adapter) change the Antenna Diversity from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

PareM · Answer

McAfee is the trial version. I did not install or activate it. I presume it was already installed when shipped... (?) I'll try what you told me and see if it fixes things...

PareM · Answer

I tried different things...

As you said, I uninstalled McAfee

The drivers were already installed. That was my first guess...

I changed the parameters for the network adapter (there was no antenna category to play with)

And I changed to Maximum performance on battery. The other was already on max.

The problem is the same.

If I go 20 feet from the router, there is almost no signal (1 bar) and trying to go on the web, it runs between 0-16 kb/s

My other Inspiron 15" is running fine just besides...

Any other idea ???

PudgyOne · Answer

PareM,

I missed this, you have a Belkin router, correct?

Try changing the router to NO Security and see if you can connect. Then try WEP security and see if you can connect. Once you change to WPA seucrity, your connection problems come back, correct?

Rick

PareM · Answer

I tested witout security and with WEP and the signal is always the same... very bad

I came back to WPA-PSK TKIP for security

The changes are done from my PC (Win XP).

The router is 6 feet from the laptop, behind a wall

I can see other connections from neighbors that have 1 or 2 bars... and mine is tagged "Connected"

PareM · Answer

I forgot but I also tried WPA2 with AES with no luck

PudgyOne · Answer

PareM,

Radio signals travel line of sight. The wall could have metal, wiring or other materials that could block the signals.

I have my wireless router on the second floor and can go may places in the area of my home.

Rick

PareM · Answer

But why would the other laptops work fine ? Also, if I move with the laptop open 10 feet away in the same room, the same thing happens. I get 1 or 2 bars out of 5.

PudgyOne · Answer

PareM,   Did you check to see if the antenna come off the adapter?     Rick

PudgyOne · Answer

PareM,   The adapter inside your system?     Rick

PareM · Answer

On the router ? yes there are 3 of them and they're all up.

PareM · Answer

I don't understand which antenna you're talking about nor the adapter (???) inside which system ? Could you please explain a little bit more ?

Networking, Internet, & Bluetooth

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