Rebuilt Inspiron with Vista and Drivers Disks - but network devices not working!

Question

Hi there We recently found a virus on one of our Dell laptops and eventually the only solution was to rebuild using the Vista and Dell Driver disks provided - laptop is approx 4 years old.  Everything worked fine on the laptop ahead of having to fix this virus problem. Vista 64-bit has loaded fine but then when trying to connect to the internet it said the network devices were not working... as I dug deeper it appears that the device drivers have not been loaded. I inserted the Dell Drivers & Utitlities disk and followed all the instructions ... it appears to have loaded quite a few drivers however am still getting the network device errors. I put the system tag details into the official Dell driver site and downloaded 7 network drivers, put these onto a USB stick and tried to use these on the laptop but to no avail... I feel as a pc-literate (but not extremely techie) person I' ve tried all the obvious things but now need some guidance please... Many thanks.

entsal · Accepted Answer

Obtained correct Dell network drivers from Dell web site .... put these onto a USB stick ... inserted stick into laptop with problems ... extracted these driver files ... went into Device Manager and reinstalled these drivers for the network controllers ... rebooted and all was fine getting online ... was then able to update the remaining VGA drivers etc online ... sorted - thank you all...

DELL-Manshu S · Answer

Hi Entsal, Did you install the drivers in correct order? Please refer to the link mentioned below: http://dell.to/X1IKGu Thanks & RegardsManshu S#iworkfordell

entsal · Answer

Thanks seen this ... I just inserted the disk and let it do the rest :) Everything apart from the network devices appears to be working correctly...

entsal · Answer

When I systematically go through the devices when running the Dell app on the disk, it extracts the drivers but then errors saying for example DELL WIRELESS 1515 ADAPTER DEVICE NOT FOUND ... this is on a laptop that was working perfectly last week and connecting via wifi... clearly something Im missing...

entsal · Answer

Windows Vista Home Premium SP1

On the device manager screen a yellow exclamation mark appears next to some of the devices including the ethernet and network controllers. When you click on for example the ethernet controller it says "Manufacturer Unknown" and location PCI bus 9 ... and thats it...

In response to the earlier advice to install the drivers in order ... I have inserted the driver disk, and gone to the System Software option it advises should be installed first... did the extract and install following the instructions, rebooted the laptop and it still appears without a tick on the Dell driver utility...

Thought this rebuild would be painless and easy .... :(

Many thanks for help and advice....

entsal · Answer

System Model Inspiron 1545 - Windows Vista Home Premium SP1 (64 bit)

DELL-Manshu S · Answer

Hi Entsal,

Let me know the system model and the operating system installed on the system.

Please ensure that you install the correct wireless driver.

If possible, please provide me the screenshot of the device manager. To open Device Manager, please perform the steps mentioned below:

1. Right-click My Computer, and then click Properties
2. Select the Hardware tab, and then click Device Manager

Thanks & Regards
Manshu S
#iworkfordell

olga425 · Answer

I am currently having the similiar issue and can provide you with the screenshot, etc and if you can possibly help me?!

Locked Topics – Laptops General

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