Tried email using Dell support page. The Dell web site does not allow more than 2 lines of text. Can not provide info to get any progress on getting a usp waybill and return number, etc.
Similar thing happened to me. When I requested Dell to take my credit card details. Send new replacement laptop. Once the new laptop is received I will send the old one. But Dell representative simply rejected the offer!!!
Thanks, the shipping tag you sent arrived by email, and I have sent the drive back to Dell. Unfortunately, the motherboard replacement did not make any difference. USB 3.0 and connected drives vanish when I try to move data between the external drives or from computer to drive--usually takes few hours for system to fail. Have purchased a 3T Western Digital hard drive and will see how that works in place of the remaining Segate that I bought from Dell. Have started a topic on desktop forum to see if anyone has successfully run 2 usb 3.0 hard drives at same time with Dell Dimension XPS8500.
Gary22
1 Rookie
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22 Posts
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May 14th, 2013 21:00
Tried email using Dell support page. The Dell web site does not allow more than 2 lines of text. Can not provide info to get any progress on getting a usp waybill and return number, etc.
Gary22
1 Rookie
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22 Posts
0
May 14th, 2013 21:00
title should have read that techs said to wait until problems resolved before returning first hard drive
shesagordie
10 Elder
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46K Posts
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May 14th, 2013 22:00
I am moving this thread to the Customer Care Forum.
Bev.
Sachin.gokhale
9 Posts
0
May 15th, 2013 08:00
Similar thing happened to me. When I requested Dell to take my credit card details. Send new replacement laptop. Once the new laptop is received I will send the old one. But Dell representative simply rejected the offer!!!
Gary22
1 Rookie
•
22 Posts
0
May 15th, 2013 17:00
Thanks, the shipping tag you sent arrived by email, and I have sent the drive back to Dell. Unfortunately, the motherboard replacement did not make any difference. USB 3.0 and connected drives vanish when I try to move data between the external drives or from computer to drive--usually takes few hours for system to fail. Have purchased a 3T Western Digital hard drive and will see how that works in place of the remaining Segate that I bought from Dell. Have started a topic on desktop forum to see if anyone has successfully run 2 usb 3.0 hard drives at same time with Dell Dimension XPS8500.