I did the above steps, mentioned in the video, but of no help. I am quite sure that the problem is due to bios, and so please tell me how to update a bios. My battery fixed at 46%. It neither gain charge and nor loose charge as long as it is connected to the a.c adaptor. and interestinly the a.c adaptor is not detected.
I have already tried to run the above bios, but always get the following error message " To Run BIOS update, both battery and ac adaptor should be connected to the laptop".
Since I have connected both, but ac adoptor is not detected, so please tell me any alternative option how to force BIOS update. I have google it, and alot of people are facing this problem with dell laptop after bios update. There have been mention of few methods how to force BIOS Update on dell laptop, which I tried but not working for dell xps 15z.
So Please find any solution to run a BIOS Update if the battery is not charging for dell xps 15z. OR atleast to revert the BIOS back to the factory setting.
Thanks for your advise. I have tried a new Dell AC adapter, But it did not worked. The Power jack has been Checked and is working ok. The problem is with BIOS. So please tell me how to restore the BIOS to its original factory level. I google it and alot of people with dell laptop, who have updated the BIOS to A12 are facing this problem.
OR the last resort will be to replace the BIOS instead of the whole motherboard.
The problem is not the BIOS. If you've already checked with a new Dell adapter and changed the jack (I don't know how you could have "checked" it), then the problem is with the system board.
I don't think so. If you search google, alot of people facing this problem with dell loptops and the issue has been resolved by bios updates. but the problem is now how to upgrade a bios if the battery is not charging.
If that's true, then you can achieve the same thing without risking your mainboard by removing the battery, holding the power button for 30 seconds with the AC adapter disconnected, and then trying the adapter again. It does the same reset that takes place after a BIOS flash.
If that doesn't get the AC adapter recognized, try a new one. If that doesn't work, replace the power jack. If that doesn't work, replace the mainboard. This is NOT a BIOS issue, and a BIOS update (up or down) will not solve it.
Hi, I also have an XPS 15Z that would not charge. Finally it would not start even with ac. I took the battery (internal) out, now it is fine on ac. But I want the portability/ battery capability. I called Dell and they said there is no rplacement. What do I do?
I also have this problem. The computer works fine, but it just functions as a desktop since I have to be plugged in at all times. I was going to blow away Windows using the Dell DataSafe Restore and Emergency Backup (I'm looking to sell the PC as a Laptop-Desktop), but I can't do that because it wants me to plug in the charger....but the charger is plugged in. This is extremely frustrating.
Damaged power connectors are common to all electronic devices that use an external power supply - this isn't a model-specific issue.
Handled gently, the connectors work fine. They don't stand up to abuse or heavy handedness.
If you have not yet tried a new adapter, that's first. If it doesn't solve the problem, replace the jack. And if that doesn't do it, replace the mainboard.
I have contacted Dell Technical Support, however, it was stated that this is not a "Known-issue" with the product. Clearly, there are multiple customers with this "issue". Personally, my PC is barely out of Warranty (purchased in Summer 2011), and now I am just stuck with a problem seems to be sourced from Dell's end and not mine. If you could make it known to your superiors that this issue is multiplying, and push for a solution, then that would go much appreciated. Currently, this is not the only forum where I have seen this issue discussed with the DELL XPS15z, which was clearly stated by user anavat80.
anayat80
15 Posts
0
April 25th, 2013 12:00
Thanks for your reply.
I did the above steps, mentioned in the video, but of no help. I am quite sure that the problem is due to bios, and so please tell me how to update a bios. My battery fixed at 46%. It neither gain charge and nor loose charge as long as it is connected to the a.c adaptor. and interestinly the a.c adaptor is not detected.
anayat80
15 Posts
0
April 28th, 2013 23:00
Thank you for your reply.
I have already tried to run the above bios, but always get the following error message " To Run BIOS update, both battery and ac adaptor should be connected to the laptop".
Since I have connected both, but ac adoptor is not detected, so please tell me any alternative option how to force BIOS update. I have google it, and alot of people are facing this problem with dell laptop after bios update. There have been mention of few methods how to force BIOS Update on dell laptop, which I tried but not working for dell xps 15z.
So Please find any solution to run a BIOS Update if the battery is not charging for dell xps 15z. OR atleast to revert the BIOS back to the factory setting.
ejn63
9 Legend
•
87.5K Posts
0
May 1st, 2013 06:00
First, try a new Dell AC adapter. If that doesn't solve the problem, then replace the power jack:
www.parts-people.com/index.php
If that doesn't solve the problem, replace the mainboard.
www.parts-people.com/index.php
anayat80
15 Posts
0
May 1st, 2013 06:00
Thanks for your advise. I have tried a new Dell AC adapter, But it did not worked. The Power jack has been Checked and is working ok. The problem is with BIOS. So please tell me how to restore the BIOS to its original factory level. I google it and alot of people with dell laptop, who have updated the BIOS to A12 are facing this problem.
OR the last resort will be to replace the BIOS instead of the whole motherboard.
ejn63
9 Legend
•
87.5K Posts
0
May 1st, 2013 07:00
The problem is not the BIOS. If you've already checked with a new Dell adapter and changed the jack (I don't know how you could have "checked" it), then the problem is with the system board.
anayat80
15 Posts
0
May 4th, 2013 16:00
I don't think so. If you search google, alot of people facing this problem with dell loptops and the issue has been resolved by bios updates. but the problem is now how to upgrade a bios if the battery is not charging.
ejn63
9 Legend
•
87.5K Posts
0
May 4th, 2013 16:00
If that's true, then you can achieve the same thing without risking your mainboard by removing the battery, holding the power button for 30 seconds with the AC adapter disconnected, and then trying the adapter again. It does the same reset that takes place after a BIOS flash.
If that doesn't get the AC adapter recognized, try a new one. If that doesn't work, replace the power jack. If that doesn't work, replace the mainboard. This is NOT a BIOS issue, and a BIOS update (up or down) will not solve it.
Margiei
2 Posts
0
June 11th, 2013 09:00
Hi, I also have an XPS 15Z that would not charge. Finally it would not start even with ac. I took the battery (internal) out, now it is fine on ac. But I want the portability/ battery capability. I called Dell and they said there is no rplacement. What do I do?
ejn63
9 Legend
•
87.5K Posts
0
June 11th, 2013 10:00
Dell likely won't sell the battery - you'd have to call for send-in replacement service.
There are third-party suppliers of this model battery
www.love-battery.com/product_detail.asp
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
June 13th, 2013 02:00
Hi Margiei,
Did you contact Dell Expired warranty services for compatible battery replacement?
If not, refer the following link which has contact information to purchase the batter:
http://dell.to/11iLTtA
Please reply if you have any further questions.
anayat80
15 Posts
0
June 13th, 2013 03:00
Thank you for your reply
I have bought a new replacement battery, but it is not working. Now I am just fade up and don't know what to do.
One thing is for sure that this is my last dell product. I will never opt for it again.
sjuid
2 Posts
0
November 12th, 2013 23:00
I have exactly the same problem. Have bought a new batter and tried to replace. Same problem.
Basically the laptop only works without the battery. If the battery is installed then it wont work.
Seems like a BIOS update would fix the charging problem - but cant update the BIOS without the battery - so catch 22 - go figure.
Anybody have a solution - please - really cant afford to buy a new laptop again.
mloria93
2 Posts
0
December 22nd, 2013 05:00
I also have this problem. The computer works fine, but it just functions as a desktop since I have to be plugged in at all times. I was going to blow away Windows using the Dell DataSafe Restore and Emergency Backup (I'm looking to sell the PC as a Laptop-Desktop), but I can't do that because it wants me to plug in the charger....but the charger is plugged in. This is extremely frustrating.
ejn63
9 Legend
•
87.5K Posts
0
December 22nd, 2013 06:00
Damaged power connectors are common to all electronic devices that use an external power supply - this isn't a model-specific issue.
Handled gently, the connectors work fine. They don't stand up to abuse or heavy handedness.
If you have not yet tried a new adapter, that's first. If it doesn't solve the problem, replace the jack. And if that doesn't do it, replace the mainboard.
mloria93
2 Posts
0
December 22nd, 2013 06:00
I have contacted Dell Technical Support, however, it was stated that this is not a "Known-issue" with the product. Clearly, there are multiple customers with this "issue". Personally, my PC is barely out of Warranty (purchased in Summer 2011), and now I am just stuck with a problem seems to be sourced from Dell's end and not mine. If you could make it known to your superiors that this issue is multiplying, and push for a solution, then that would go much appreciated. Currently, this is not the only forum where I have seen this issue discussed with the DELL XPS15z, which was clearly stated by user anavat80.