Please follow the below mentioned steps to isolate the problem:
Remove all the external peripherals, the power cable and battery from the laptop, eject the disc from the optical drive (if any), press and hold the power button for 20 seconds. This process will drain all the static energy from the computer.
Power on the laptop with only the battery plugged in or only the power cable to check if it is a problem with battery or AC adapter.
Now try running diagnostics by switching on the laptop by tapping F12 at dell logo to enter “One-time boot menu”.
If the F12 option is not working for laptop then try running diagnostics by press and holding the Fn button and power on the laptop and select diagnostics from the list. If the diagnostics displays an error, please reply with the right error message.
If unable to run the diagnostics check for beep sound or flashing lock lights when the system is turned on.
Sorry for the delayed reply. I did the steps u ask me to do. I didn't get a error message after diognostics. Didn't detect problem with AC adaptor or battery. But now that startup beep sound is not there. But I noticed that F3 key is not working. Is there any underlying series problem in my laptop. Thank u.
It seems that the beeping sound was coming as some key was stuck. I am happy that the issue is resolved now. If you are trying to disable the touchpad using then use + instead of just .
If this doesn’t work, you may try installing the quickset drivers. Please refer to the link: http://dell.to/18G69ax.
Keep me posted with the results. I will be glad to assist you.
Thank u for ur support & I'm happy to know that nothing series problem with my laptop.I usually disable the key pad by pressing + but its not working. I installed the quick set drivers still it's not working. How can I manage it?
DELL-Nikhil D1
4 Operator
•
2.6K Posts
2
May 20th, 2013 09:00
Hi Hansaka,
Please follow the below mentioned steps to isolate the problem:
Please reply with results.
speedstep
9 Legend
•
47K Posts
0
May 20th, 2013 11:00
How much liquid was spilled into the keyboard?:emotion-3:
Hansaka
10 Posts
0
June 1st, 2013 05:00
Hi Nikhil,
Sorry for the delayed reply. I did the steps u ask me to do. I didn't get a error message after diognostics. Didn't detect problem with AC adaptor or battery. But now that startup beep sound is not there. But I noticed that F3 key is not working. Is there any underlying series problem in my laptop. Thank u.
DELL-Amogh G
1.5K Posts
0
June 1st, 2013 06:00
Hi Hansaka,
It seems that the beeping sound was coming as some key was stuck. I am happy that the issue is resolved now. If you are trying to disable the touchpad using then use + instead of just .
If this doesn’t work, you may try installing the quickset drivers. Please refer to the link: http://dell.to/18G69ax.
Keep me posted with the results. I will be glad to assist you.
Hansaka
10 Posts
0
June 2nd, 2013 01:00
Hi Amogh,
Thank u for ur support & I'm happy to know that nothing series problem with my laptop.I usually disable the key pad by pressing + but its not working. I installed the quick set drivers still it's not working. How can I manage it?
DELL-Amogh G
1.5K Posts
1
June 4th, 2013 12:00
Hi Hansaka,
You may uninstall and reinstall the touchpad drivers. Please follow the steps below:
Remove the ‘Touchpad’ application from ‘Uninstall a Program’. To remove the application:
To re-install the drivers, please refer the link: http://dell.to/17bzV6r. Click ‘Download File’ and follow on screen instructions.
Keep me posted with the information. I will be glad to assist you.
faqirhussain
1 Message
0
March 17th, 2016 01:00
Hi Hansaka, this is very helpful for me, my problem solved, thanks very much