Please check if the system is overheating before the shutdown. In case the system is overheating, clean the air vents with a can of compressed air and make sure the system is placed a hard surface where there is good ventilation.
In case the system is not overheating and if it is abruptly shutting down, I suspect the motherboard is faulty and consider replacing it.
DELL-Sujatha K
Community Manager
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3.3K Posts
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June 30th, 2013 22:00
Hi aobm,
Please check if the system is overheating before the shutdown. In case the system is overheating, clean the air vents with a can of compressed air and make sure the system is placed a hard surface where there is good ventilation.
In case the system is not overheating and if it is abruptly shutting down, I suspect the motherboard is faulty and consider replacing it.
aobm
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July 1st, 2013 19:00
Okay, thanks for the suggestion...
the system is not over heating , in fact its temperature is 37-47 degree celcuis
what do you think is the problem of the motherboard?
Does the components of the laptop needed to replace also?
DELL-Sujatha K
Community Manager
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3.3K Posts
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July 2nd, 2013 02:00
Hi aobm,
The Controller chip and charging port would have gone bad which alone cannot be replaced. Hence the whole motherboard has to be replaced.
aobm
4 Posts
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July 10th, 2013 19:00
Okay thanks for the comment and suggestion
i have another question where can i find the controller chip?
DELL-Sujatha K
Community Manager
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3.3K Posts
0
July 15th, 2013 02:00
Hi aobm,
I am not sure of the exact location. Please take the system to a local technician and get it checked.