Hi Junaid Shah,

Here is the link on How to Download and Install Drivers in the Correct Order http://dell.to/ZoD26H.

Since, your system has a combo card, first install the Wireless driver followed by the Bluetooth driver. In case the problem still persists, please provide a screenshot of Device Manager.

Please reply if you have any questions.

Thanks DELL-APPU

 I did use the same link in first place and the same order but probably there is the problem with the latest drivers available on official support website. My laptop came with pre-installed Windows 7 Ultimate from the vendor in April 2012. It did NOT have Dell quickset installed and still the Bluetooth worked fine with all devices. I guess either I try re-installing the OS and drivers and skipping the Dell quickset is the only thing I haven't tried yet. Let's see if it works. The screenshots of the problem are attached.

Hi Junaid Shah,

Thank you for the response; appreciate your patience. I am looking into this issue. Please allow me 2-3 business days. In the mean time, let me know the status of the issue; please share if you have tried any other steps to fix the issue.

Hello DELL-APU,

 I appreciate your interest and help in this problem. I have reinstalled the OS and the drivers out of any sequence. With this random installation I have the troubleshooter exclamation gone but the problem persists. I have downloaded generic Broadcom Bluetooth driver but it won't install saying the device is already installed. I thought the Dell official software might have some issue.

 I plan on contacting my vendor and see if they have a separate Bluetooth driver for my hardware. I guess I should try 3rd party driver software too. There is a question though;

 the screenshot is from suggested drivers for my service tag from the Dell official help website. It suggests 8 drivers in Network category for my hardware. I only installed the Dell Wireless LAN 1502 half Mini-Card and the Dell Wireless 1702 802.11 b/g/n , BT3.0+H.S (driver #3 and #4 in the screenshot). Do I need to install all the 8 suggested drivers, including the ones named Intel centrino etc?

 I observed that installing the half mini-card driver alone runs my WiFi very fine but does not detect Bluetooth device at all. The combo driver for wireless LAN and BT3.0 also runs the WiFi very fine, even without the half mini-card driver, detects and installs the Bluetooth but does not run Bluetooth.

Is there any separate standalone driver to run the Bluetooth device in Inspiron 15R?

Dear DELL-APU,

 While I were installing different drivers, I did install the BT_Intel_W74_A02_Setup-50PWW_ZPE driver (#5 in the screenshot) and once again the Bluetooth server failed to install. This time the laptop did operate with my Nokia phone though. I guess I were missing a required driver on the website. It was listed as Intel named driver so I thought it was not for my machine. Don't know if the sequence was the key or the driver. Next time, if I need an OS refresh, what should be the sequence? Should I install the BT_Intel_W74_A02_Setup-50PWW_ZPE first or the Dell Wireless 1701 BT3.0+HS_R312222. I know I don't need the Dell Wireless LAN half Mini_R311834 driver to be installed. Thanks a lot for the help.

Hi Junaid Shah,

You would only need to install the driver for the Wireless and Bluetooth card shipped with your computer. You may provide the service tag of the computer and the name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the system specifications.

Please reply if you have any questions.

Hi DELL-APPU S

 First of all, thanks a lot for the concern and help. I am grateful for the indulgence and care you showed. Well in first place I have been using the same combo driver all the time, the one in the link you shared. I have again reinstalled the Windows 7 again, 64bit version (I have been using 64bit version all the time). This time I followed your advice and only installed the combo driver for Wireless and Bluetooth. It did not help either and the problem remains the same. Bluetooth devices can detect the laptop and vice versa and the pairing is successful every-time. But when it come to execution/function, neither the Bluetooth headphones, nor a smartphone would work with the laptop. The devices do get connected for a few seconds and then get disconnected without any error report or warning. I am uploading the  screenshots of my Device manager and the Programs installed in Control Panel window.

 Unfortunately, I couldn't find a third party driver to test with. Lets hope you can find out a solution soon.

Thanks a bundle once again.

Junaid Shah

Hi Junaid,

I am replying on behalf of Dell Appu S. We are researching on the issue. Please allow us some time. I will keep you posted.

Hi Junaid Shah,

Thank you for your patience. it doesn't seem to be a software issue as you've tried multiple times to re-install the operating system. There is a possibility that the card itself might be faulty. I would consider replacing it and check.

Please reply if you have any questions.

Hello all at Dell community,

I have a Dell Inspiron 15R N5110 laptop and I was a happy user for a good one year. Some 2 moths back, I had an OS refresh to Windows 7 Ultimate and I faced a problem with the Bluetooth devices.  I used the official Dell support page and my service tag to download all drivers. I am still suffering nearly the same problemSad

The installation of combo driver for Wireless LAN and Bluetooth does run the Bluetooth application but my laptop is unable to connect any Bluetooth devices like Bluetooth headset or mouse or smartphone. The laptop is detected by other Bluetooth devices and can even pair with them, but when I try to access any Bluetooth device, the laptop freezes for a few seconds and then nothing happens. In the devices and printers menu, there is an error exclamation on my Laptop's own icon. Windows troubleshooter reports a problem with "Bluetooth server" and the installation fails every time I attempt to fix the Bluetooth server. I cross-checked my peripheral devices and they work fine with other machines, like my Bluetooth headset and mouse work perfectly fine with my smartphone but none of them works with my Inspiron 15R.

I have tried installing the drivers with all the possible sequences but none works. Can anyone post the sequence of drivers installation for 15R, which has been tested to work with Bluetooth peripherals because the sequences given on any forum never worked :-( Here is the sequence I followed.

01. Dell_System-Software_R282538

02. Chipset_R292253

03. Rapid Storage Technology_R292225

04. Audio_IDT_W7_A03_Setup-8H18M_ZPE

05. Intel HD Graphics_R303142

06 nVidia Graphics_R307853

07. Ethernet controller_R292450

08. Dell Quickset Application_R314287

09. WLan Half Mini_R292479

10. Bluetooth 3.0+HS_R292554

11. ALPS pointing Device_R305170

12. Dell Webcam Central_SX2210-Monitor_Webcam SW RC1.1_R230103

13. Wistron USB 3.0 Host Controller_R309746

14. Intel Turbo Boost Technology_R292474

15. Intel Bluetooth_R292538

The last driver was the one without which the Bluetooth device was never detected at all. I also tried a sequence where I placed R292538 before and after R314287, but none of them got my Bluetooth problem fixed. It has become a misery to be unable to use a Bluetooth mouse or headset with the machine and I had to install the OS at least 6 times but none helped. I hope the Mods are not annoyed if I posted request in the wrong place.

Thanks

Dear Brother,

Just try it its working fine in N5110 laptom,

ignore below issue.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19440037.aspx

Dear Brother,

please ignore my previous comment, Please try it R312222.

Its working fine on my N5110.