Recovery partition would not appear under ‘Computer’ as it is a hidden partition. However, Disk Management would show it. If you do not get Advanced Tool Options under Windows Recovery Environment, the recovery image might be corrupt or missing. It would not be possible to retrieve that image.
You may uninstall ‘Dell Backup and Recovery Manager’, delete the ‘Recovery Partition’ using the Disc Management tool and then reinstall ‘Dell Backup and Recovery Manager’ to create a new recovery partition with the current system software image.
Please feel free to reply. I will be glad to assist you.
Thanks but it is not a solution. I should have said the recovery partition is visible via the Disk Management option of Computer Management. (It is not visible under 'Computer', as you say.)
I don't want to make an image of the current configuration, I want to restore the factory configuration from the factory.win file that is safely stored on the recovery partition, but I don't know how. Ctrl-F11 and F8 on boot are unsuccessful.
Since the boot sector has been altered, you can't do it with the F8 key trip. You can still use the recovery image but will need a Windows disc with the same version of Windows you have on the hard drive (and an external CD or DVD reader).
see below (the instructions work for both Vista and 7).
Ooops. I just tried made a fresh recovery CD and was able to find the Dell Restore via the repair option, and everything worked out as it should. (I thought I had tried that already. Hey ho.)
DELL-Amogh G
1.5K Posts
0
June 19th, 2013 12:00
Hi Steve Haringey,
Recovery partition would not appear under ‘Computer’ as it is a hidden partition. However, Disk Management would show it. If you do not get Advanced Tool Options under Windows Recovery Environment, the recovery image might be corrupt or missing. It would not be possible to retrieve that image.
You may uninstall ‘Dell Backup and Recovery Manager’, delete the ‘Recovery Partition’ using the Disc Management tool and then reinstall ‘Dell Backup and Recovery Manager’ to create a new recovery partition with the current system software image.
Please feel free to reply. I will be glad to assist you.
Steve Haringey
9 Posts
0
June 19th, 2013 13:00
Thanks but it is not a solution. I should have said the recovery partition is visible via the Disk Management option of Computer Management. (It is not visible under 'Computer', as you say.)
I don't want to make an image of the current configuration, I want to restore the factory configuration from the factory.win file that is safely stored on the recovery partition, but I don't know how. Ctrl-F11 and F8 on boot are unsuccessful.
ejn63
9 Legend
•
87.5K Posts
0
June 19th, 2013 14:00
Since the boot sector has been altered, you can't do it with the F8 key trip. You can still use the recovery image but will need a Windows disc with the same version of Windows you have on the hard drive (and an external CD or DVD reader).
see below (the instructions work for both Vista and 7).
Steve Haringey
9 Posts
0
June 19th, 2013 15:00
Ooops. I just tried made a fresh recovery CD and was able to find the Dell Restore via the repair option, and everything worked out as it should. (I thought I had tried that already. Hey ho.)
DELL-Amogh G
1.5K Posts
0
June 20th, 2013 11:00
Hi Steve Haringey,
Thank you for the response. I am glad to know the issue has been resolved. I hope everything is working fine now.
Please feel free to reply for any further questions. I will be glad to assist you.