Latitude E6530 NVS 5200M display issues

Question

I have a 2 month old E6530 laptop that sits on a docking station while at work.  The docking station has two monitors connected via Display Ports and I have always been able to use these two displays and the built in display at the same time.  Today when I cam into work, I noticed that the two monitors connected through the docking station were not working, so I went into the screen rez menu and tried to turn them back on as I sometimes have to.  Only when I would have monitor 1 (built in) and monitor 2 (DP1) turned on, if I told monitor 3 (DP2) to turn on it would shut off monitor 2.  Then monitor 2 would turn off monitor 3.  I then went into the Nvidia display settings and tried to do the same thing, and when I check to turn on the third monitor I get a message saying ' this GPU supports up to 2 displays' I have upgraded the nvidia driver to the latest version 320.00 and my BIOS to A11.  Still the same issue, any ideas?

islandmyst · Accepted Answer

I had the exact same issue. I came into work, hooked up to my dock and only 2 of my 4 monitors would work at a time.

I solved the problem by installing the NVIDIA drivers from the NVIDIA site. During the install I selected the Advanced mode, had it do a clean install and selected all install-able features.

I downloaded the drivers for the NVIDIA NVS 5200M (the card installed in my lap top)

After my computer rebooted. I had to right click on my desktop and open the NVIDIA control panel.

Then under Display and Set up multiple displays. I saw that the NVIDIA card powered 2 of the monitors and the INTEL HD Graphics powered the other 2 displays. Checking the displays I wanted and clicking Apply allowed me to use more than 2 monitors.

take it easy · Answer

Hi jdmorecraft,

Since the monitors work fine before, so do please system restore

This link will help you to restore your system

http://en.community.dell.com/support-forums/laptop/f/3518/t/19507070.aspx

Awaiting your response,

jdmorecraft · Answer

Right, I really don't feel like nuking the system because the display drivers failed.

mastrosoft · Answer

I have the same issue, tech support suggested formatting my C drive to fix it...

I had no screens working, so I used another disk to reinstall a clean windows, and now I have the same issue with the max 2 screens supported by GPU...

I'm going with windows system restore (which is not a full restore, only restore of system drivers up to a specific date)

I hope it works...

jdmorecraft · Answer

Mine only started working again a few days ago.  I was playing around in the BIOS and did not make any changes beside to turn the WIFI off when Ethernet is plugged in.  When I booted back into windows, all three screens were back on.

EclecticBoogalo · Answer

I had the same issue after Windows Update pushed a driver update to my laptop. After following the different things that are also listed here I ended up uninstalling the video card through the device manager (Start--->Control Panel--->Device Manager--->Right click NVS 5200M--->Uninstall) and then clicked scan for hardware changes (right click any icon).

Windows automatically installed the driver and prompted me for a reboot and after the reboot everything was back to normal.

Realize that its been a while since you posted so I hope this helps.

- Eclectic

Poysian · Answer

Same Issue, tried this but Windows installed driver is still giving 2 display only error.

Would love to be able to DL the old driver seeing as the new one is substandard. I hesitate to system restore because I lost my driver when booting from HirensBoot CD to do a deep scan for viruses and found a trojan. Dell support could not tell me if a system restore would reinstall the trojan.....

Ok fixed this one. Running the new driver version 9.18.13.2762. I went into the BIOS to Video drop down and "Enabled Optimus"

Back to 2 monitors and my laptop display. I did not realise how much I would miss 3 screens. It was like I paved paradise and put up a parking lot.

dsoontjens · Answer

I have a similar issue...: DellE6530 in docking station, 2nd screen DVI connected to that docking station works perfect. I've now just install a Belkin DVI switch and it will NOT put an image on that same screen through the switch, while the screen works fine when plugged in direct to the docking station. The switch works fine as well with 2 desktop computers connected. Conclusion; -both ports on the kvm switch work -my Dell docking station works fine as well --> must be an Nvidia driver issue. I'm already on that 9.18.13.2762 driver and Optimus is enabled. Any ideas anyone?

itthom0 · Answer

There is a video setting in the BIOS. Reboot, press F2 when you see the Dell logo. Once in the system settings, drop down the video settings and enable NVidia Optimus.  This will allow you to use all 4 monitors again.

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