Hi corinav,

Welcome to the Community.

We regret for the inconvenience that has been caused to you. Kindly run the diagnostics on the system using the link below:

http://dell.to/11NpLCy

Also, let us know the version of Windows installed on the system. You can also request backup discs from the link below:

http://dell.to/Zj7oHA

If you have any further queries feel free to reply to us.