There are some generic drivers that get installed on their own upon restart if uninstalled.
As re-installing the drivers did not help, I will suggest you to try restoring the system to factory settings.
You may refer to the link http://dell.to/178mIak for steps on how to restore the system to factory settings.
If you do not have the option to restore to factory settings, you may consider re-installing the operating system and installing back the drivers in the correct order.
Note: Please back up all your data before restoring / reinstalling Operating system on the machine. Dell will not be responsible for any data loss/ data back up after operating system reinstallation.
Hope this helps. Please feel free to reply for any further assistance.
Letting the power plan turn off makes no diff; same behaviour.
In my last post, I said 'left/right' for the pics as that's how they appeared in the WYSIWYG description filed, but they ended up top/bottom instead of 'left/right', sorry.
I ran the diagnostic with F12 and it came up 'PASS'. I ran the absolute full test, too, i.e. I didn't choose to exit after nothing was found in the first five minutes as the diagnostic offered.
My OS is Win7Prox64.
My power settings were 'Dim display - 2 minutes'; 'Turn off display - 5 minutes'; 'Put the computer to sleep - Never', for both 'On battery' and 'Plugged in'. I changed it to '45 minutes' to 'Sleep' on both options, but there was no difference. What I will try, after I post this, though, is letting the power plan put the machine to sleep to see if that makes a difference to the behaviour as I only changed the plan before and chose to put it to sleep via the Shut down options menu.
Something I didn't mention previously that might have bearing: I had to do a full system re-install, so this could be a driver issue - I guess it must be a driver issue, really - because I experienced a SMART failure on my original HD that I replaced with a factory clean SSD, so I put the entire system back on. I didn't want an image, so I only went with a file back up believing that this site's online diagnostic for drivers that I need would do the trick and, for everything else, it did, but this is where the issue started.
Also, I've taken two new screen dumps of my Device Manager to see the true difference to 'problem'/'no problem' lists and this is what I get:
So, it's waking from Sleep on the left and full Shut down -> Re-boot on the right. There is no difference with the Processors, which I thought before - who knows why - and you can see that 'Base System Device' problem on the left also has SD host adapters in the list, but, with no problems on the right, the SD host adapters have disappeared from the list. Maybe I've overinstalled drivers and it's looking for something I don't have? Just guessing.
Thanks again and I'll see what happens when I let the machine shut itself down,
Before I go and uninstall and re-install all my drivers (have downloaded and am ready to go), I wanted to know what drivers from the list Dell gives me do I 'really' need?
I'm confused because there are many more drivers than the order given (Chipset/Video/Audio/Network/Wireless and Bluetooth/Input), i.e. CPU, Drivers for OS Deployment, Removeable Storage, Serial ATA, and System Utilities, so I'm not completely sure what I should be installing or the order with the 'extra' items now that I'm going to roll back a bit to a fresh install.
Also, for Video drivers, there are to AVerMedia Hybrid drivers (Analog/DVB-T & ATSC) and I don't know if I need those at all. I know I need the NVidia GeForce as that's my graphics card and I assume I need the Intel Graphics (Media Accelerator/Wireless Display) stuff because that's the core of my system.
I'm most confused because the 'Secure Systems Management' section looks to be giving me optional 3rd party (FingerTapps) software choices, so it makes me wonder about the rest if not everything on the drivers page is, in fact a 'driver', as far as I can tell.
My Dell System Detect utility doesn't seem to be working either as Dell is telling me nothing can be detected. Is that service not operating, btw? I don't know if it would help me answer my questions, but, if it would, I'll try again to see what it can tell me.
There are several drivers and applications available for the XPS L501X system; however it is not necessary to install all of them.
First, you need to install the basic drivers for the system for the system.
For Chipset, you need to install the Intel HM57 chipset driver.
For Video, install the Intel Graphics Media Accelerator driver and then install the NVidia drivers.
You have the Realtek ALC665 driver available for the audio and Realtek RTL8111E drivers for the network.
Install the wireless drivers as per the card installed on your system and the Broadcom BCM2070 driver for the Bluetooth. For input install the Synaptics Touchpad driver. Aver Media drivers are for the TV tuner card if installed on the system.
There is no need to install any driver or application from the sections CPU, Modem/Communications, Removable Storage, Secure Systems Management or Serial ATA.
For issues related to Dell System Detect, I will suggest you to uninstall the Dell System Detect application. The steps are:
Go to ‘Control Panel’.
When the Control Panel appears, choose Uninstall "Dell System Detect" from the Programs category follow on screen instructions to uninstall the software and restart the system.
Go back to Drivers & Download page and click: Analyze my System for Updates again to reinstall Dell System detect and scan the system for driver updates.
No luck. I've still got the exact same behaviour as noted in the pictures in my previous post, unfortunately.
I uninstalled/reinstalled, but it hasn't made a difference. However, I can't be sure that anything installed in the proper order because - even though I moved drivers from default directory (C:\Users\dell\drivers) and selected 'delete driver software' when offered, the system would still automatically install drivers for some hardware when I restarted the system.
Also, I had to restart to try and maintain the order when the Intel Wifi driver wouldn't install until a restart was performed - it kept saying that it had to be installed by 'such and such' a programme and it would automatically exit itself no matter what I did to install it. But I think the fault might have been mine as there was a 'driver' folder inside that extraction from where I did get it to install after restart.
With the issues, maybe I'll try it all again, but I can't keep the system from running it's 'automatic' driver searches/installs, so this will always affect my order, I believe. Lastly, my input (synaptics) driver said that it needed a 'second disc', so I don't know what that's about and I'll have to find a solution for that, too, before another run at it.
If/When I try it again, I'll let you know. Thanks for the help,
A re-installation is what got me here in the first instance and, unfortunately, I never knew about driver order when I went through that process. As the problem is annoying but not critical, I'll just stay with it and mark this issue as 'answered' as I'm sure that a re-install would do the trick, but I really don't think I need to worry about it to that degree.
Cheers for the assistance and I'll know for next time, so live and learn,
Dell-Kuldeep M
2 Intern
•
621 Posts
0
October 5th, 2013 06:00
Hi McPhil,
There are some generic drivers that get installed on their own upon restart if uninstalled.
As re-installing the drivers did not help, I will suggest you to try restoring the system to factory settings.
You may refer to the link http://dell.to/178mIak for steps on how to restore the system to factory settings.
If you do not have the option to restore to factory settings, you may consider re-installing the operating system and installing back the drivers in the correct order.
Refer to the link http://dell.to/176PpYd.
Note: Please back up all your data before restoring / reinstalling Operating system on the machine. Dell will not be responsible for any data loss/ data back up after operating system reinstallation.
Hope this helps. Please feel free to reply for any further assistance.
Dell-Kuldeep M
2 Intern
•
621 Posts
0
September 27th, 2013 05:00
Hi McPhil,
I will suggest you to run the diagnostics to check the hardware functionality. You may try any of the following methods to run the diagnostics:
Or
Try changing the power plan settings for your system and see if that helps.
You may refer to the link http://dell.to/19ERCZz for steps on how to create, change or delete power plan.
Also, share the operating system installed.
Keep me posted with the results. I will be glad to assist you further.
McPhil
6 Posts
0
September 28th, 2013 03:00
Update:
Letting the power plan turn off makes no diff; same behaviour.
In my last post, I said 'left/right' for the pics as that's how they appeared in the WYSIWYG description filed, but they ended up top/bottom instead of 'left/right', sorry.
Cheers,
PM
McPhil
6 Posts
0
September 28th, 2013 03:00
Cheers for the reply, Kuldeep.
I ran the diagnostic with F12 and it came up 'PASS'. I ran the absolute full test, too, i.e. I didn't choose to exit after nothing was found in the first five minutes as the diagnostic offered.
My OS is Win7Prox64.
My power settings were 'Dim display - 2 minutes'; 'Turn off display - 5 minutes'; 'Put the computer to sleep - Never', for both 'On battery' and 'Plugged in'. I changed it to '45 minutes' to 'Sleep' on both options, but there was no difference. What I will try, after I post this, though, is letting the power plan put the machine to sleep to see if that makes a difference to the behaviour as I only changed the plan before and chose to put it to sleep via the Shut down options menu.
Something I didn't mention previously that might have bearing: I had to do a full system re-install, so this could be a driver issue - I guess it must be a driver issue, really - because I experienced a SMART failure on my original HD that I replaced with a factory clean SSD, so I put the entire system back on. I didn't want an image, so I only went with a file back up believing that this site's online diagnostic for drivers that I need would do the trick and, for everything else, it did, but this is where the issue started.
Also, I've taken two new screen dumps of my Device Manager to see the true difference to 'problem'/'no problem' lists and this is what I get:
So, it's waking from Sleep on the left and full Shut down -> Re-boot on the right. There is no difference with the Processors, which I thought before - who knows why - and you can see that 'Base System Device' problem on the left also has SD host adapters in the list, but, with no problems on the right, the SD host adapters have disappeared from the list. Maybe I've overinstalled drivers and it's looking for something I don't have? Just guessing.
Thanks again and I'll see what happens when I let the machine shut itself down,
MP
Dell-Kuldeep M
2 Intern
•
621 Posts
0
September 28th, 2013 04:00
Hi McPhil,
The issue could be related to the drivers not installed properly or in the correct order after reinstallation of windows.
I will suggest you to uninstall all the drivers completely from the ‘Device Manager’ and then reinstall them in the correct order.
To uninstall the drivers, right click on the driver in the device manager and click uninstall.
Once the drivers are uninstalled, reinstall the drivers in the correct order from the link http://dell.to/1eZmZmo.
On the link, enter the system Service Tag and click on ‘Continue’. Select the operating system and it will display a list of available downloads.
You may refer to the link http://dell.to/1bfHYi6 for checking the correct order of driver installation.
Hope this helps. Please feel free to reply for any further assistance.
McPhil
6 Posts
0
September 28th, 2013 07:00
Hi, Kuldeep.
Before I go and uninstall and re-install all my drivers (have downloaded and am ready to go), I wanted to know what drivers from the list Dell gives me do I 'really' need?
I'm confused because there are many more drivers than the order given (Chipset/Video/Audio/Network/Wireless and Bluetooth/Input), i.e. CPU, Drivers for OS Deployment, Removeable Storage, Serial ATA, and System Utilities, so I'm not completely sure what I should be installing or the order with the 'extra' items now that I'm going to roll back a bit to a fresh install.
Also, for Video drivers, there are to AVerMedia Hybrid drivers (Analog/DVB-T & ATSC) and I don't know if I need those at all. I know I need the NVidia GeForce as that's my graphics card and I assume I need the Intel Graphics (Media Accelerator/Wireless Display) stuff because that's the core of my system.
I'm most confused because the 'Secure Systems Management' section looks to be giving me optional 3rd party (FingerTapps) software choices, so it makes me wonder about the rest if not everything on the drivers page is, in fact a 'driver', as far as I can tell.
My Dell System Detect utility doesn't seem to be working either as Dell is telling me nothing can be detected. Is that service not operating, btw? I don't know if it would help me answer my questions, but, if it would, I'll try again to see what it can tell me.
Thanks,
PM
Dell-Kuldeep M
2 Intern
•
621 Posts
0
October 1st, 2013 04:00
Hi McPhil,
There are several drivers and applications available for the XPS L501X system; however it is not necessary to install all of them.
First, you need to install the basic drivers for the system for the system.
For Chipset, you need to install the Intel HM57 chipset driver.
For Video, install the Intel Graphics Media Accelerator driver and then install the NVidia drivers.
You have the Realtek ALC665 driver available for the audio and Realtek RTL8111E drivers for the network.
Install the wireless drivers as per the card installed on your system and the Broadcom BCM2070 driver for the Bluetooth. For input install the Synaptics Touchpad driver. Aver Media drivers are for the TV tuner card if installed on the system.
There is no need to install any driver or application from the sections CPU, Modem/Communications, Removable Storage, Secure Systems Management or Serial ATA.
For issues related to Dell System Detect, I will suggest you to uninstall the Dell System Detect application. The steps are:
Go to ‘Control Panel’.
When the Control Panel appears, choose Uninstall "Dell System Detect" from the Programs category follow on screen instructions to uninstall the software and restart the system.
Go back to Drivers & Download page and click: Analyze my System for Updates again to reinstall Dell System detect and scan the system for driver updates.
You can also download the Dell System Detect from the link http://dell.to/1fwytjT.
Hope this helps. Please feel free to reply for any further assistance.
McPhil
6 Posts
0
October 4th, 2013 07:00
Hi Kuldeep,
No luck. I've still got the exact same behaviour as noted in the pictures in my previous post, unfortunately.
I uninstalled/reinstalled, but it hasn't made a difference. However, I can't be sure that anything installed in the proper order because - even though I moved drivers from default directory (C:\Users\dell\drivers) and selected 'delete driver software' when offered, the system would still automatically install drivers for some hardware when I restarted the system.
Also, I had to restart to try and maintain the order when the Intel Wifi driver wouldn't install until a restart was performed - it kept saying that it had to be installed by 'such and such' a programme and it would automatically exit itself no matter what I did to install it. But I think the fault might have been mine as there was a 'driver' folder inside that extraction from where I did get it to install after restart.
With the issues, maybe I'll try it all again, but I can't keep the system from running it's 'automatic' driver searches/installs, so this will always affect my order, I believe. Lastly, my input (synaptics) driver said that it needed a 'second disc', so I don't know what that's about and I'll have to find a solution for that, too, before another run at it.
If/When I try it again, I'll let you know. Thanks for the help,
McPhil
McPhil
6 Posts
0
October 12th, 2013 18:00
Hi Kuldeep,
A re-installation is what got me here in the first instance and, unfortunately, I never knew about driver order when I went through that process. As the problem is annoying but not critical, I'll just stay with it and mark this issue as 'answered' as I'm sure that a re-install would do the trick, but I really don't think I need to worry about it to that degree.
Cheers for the assistance and I'll know for next time, so live and learn,
McPhil
Dell-Kuldeep M
2 Intern
•
621 Posts
0
October 16th, 2013 00:00
Hi McPhil,
I understand that it could be annoying.
You may try reinstalling the windows once you have time and have backed up all your data.
Ensure to install the drivers in the correct order after installation.
Please feel free to reply for any further assistance.