Running Windows 8.1 Pro 64 bit. No video card installed yet, just using i7 built in graphics. Any ideas?
Right-click on the Windows desktop, and make sure you have the Intel menu options "Graphics properties" and "Graphics options". If not, you are probably using a generic Microsoft VGA driver that does not support the DDC/CI on which Dell Display Manager depends. Go to Intel's web site if necessary and download their Oct'13 Win8.1 graphics driver.
DDC/Ci is enabled. Intel Graphics Properties and Options are visible when right clicking the desktop. Cannot open DDM to use web update, because it won't detect a monitor. DDM file version is 1.20.0.1360 .Net is up to date. Any other ideas?
(1) could be the cable connection (what is it?), make sure it is attached directly (no KVMs or extensions) and securely, and
(2) could be the Intel driver (what is the driver version reported by the Intel Graphics Properties sheet?), make sure you have the latest one.
DDM does not use ,NET and has no other software dependencies aside from a graphics display driver that supports DDC/CI.
Also: this won't likely make any difference, but you can get the latest version by holding down the Shift key while you right-click on the DDM system tray icon and select "Check for new version". On that same menu, you'll also find an option to "Save diagnostic report", but I expect the report will simply point at the display driver.
The display driver you are using - Intel's latest 10.18.10.3316 - cannot communicate with the U2413 using DDC/CI, which is required by DDM. This could be an Intel driver issue, but are you sure DDC/CI is enabled in the U2413 OSD menu?
I'm afraid I don't know what to tell you. Sometomes DDC/CI support gets broken in a specific driver, but I specifically tested an Intel HD4600 under Win8.1 using the default and latest driver - 10.18.10.3316, the same one you are using - and the U2413 worked just fine, over DP, HDMI and DVI.
DDM support can be broken by a specific display driver build, by a bad cable or connection, by disabling DDC/CI in the monitor OSD, and over DP by enabling DP1.2 in some models. It seems we covered all those possibilities, so I'm at a loss.... The only other thing I can suggest is to completely disconnect from the monitor from AC power, wait a minute, and then reconnect.
Has any progress been made on this? I have recently built a machine using Intel Core i5 4670 (HD4600 Graphics), a Dell U2412M display and running Windows 8.1 64-bit.
I've installed:
Latest Intel Graphics
Driver from Intel is 10.18.10.3345
Device manager indicates I have the latest version 10.18.10.3379
Latest Dell display driver
Provider: Dell Inc.
Date: 15/06/2013
Version: 1.0.0.0
Latest Dell PowerNap
This seems able to set my brightness to the minimum level which seems to indicate DDC/CI is working.
Latest Dell Display Manager
Downloaded ddmsetup1260 from Dell support.
Started DDM; was prompted to download the update.
Downloaded and running ddmsetup1437
I get the same message as @frustrated_user "This program requires a supported Dell monitor and compatible display driver. If you believe your system meets these requirements, try power cycling the monitor and/or updating the display driver". I was hoping the DDM could hook into the Windows 8.1 screen brightness control so I guess I have to use the monitor controls.
What I've tried:
Powering off the screen at the wall for a minute then powering on again - didn't work.
Powering off the screen at the wall for a minute and disconnecting the DVI cable, then plugging in the DVI and powering on - didn't work. The DVI cable came with the screen; I don't have other cables to try out.
My diagnostic report is below which shows that the driver is able to communicate over DDC/CI. My monitor is compatible according to the DDM download page here.
I can see how the link you point to could be misleading, but the U2412 is nowhere mentioned and the "Compatibility" list only includes newer models like the 2413 and 2414. As well the diagnostic report you provided is explicit:
22:47:35.620......Discarding unsupported display: DELA07A.0FFXD32G513L on AMD Radeon R9 200 Series
Although your U2412M supports DDC/CI, it does not support several of the VCP commands required by DDM and included in newer model years. Put another way, I'm afraid the "discarding" of your U2412 that appears in the diagnostic report is deliberate, and not a bug or oversight.
That doesn't make sense as the DDM download page says it is compatible with my screen and does not mention that I need a 2013 screen. http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/dell-u2412m?driverId=YMF4H
Also using other apps that work with the DDC/CI protocol are able to control the screen brightness, colour temperature, etc.
Can you direct me to the article that says that the screen needs to be a 2013 model?
Is it possible to get more verbose diagnostics information than what is output by the "Save diagnostic report" menu? Surely the software should be well written enough to disable or hide actions that the screen does not support.
We are checking on this. They stated that version 12 models are not supported, only versions 13 and 14. We have sent an email to the software vendor entechtaiwan.
The U2412M is the only 12 listed so we think that this is a mistake on the file library Compatibility section:
I think you quoted frustrated_user's diagnostic report but it's similar to mine, just the graphics device is different.
Out of interest, do you know what VCP commands are not supported in my screen? How do I find out what version MCCS and DDC/CI is implemented in my screen?
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 29th, 2013 08:00
DDM and Intel HD onboard GPU are only supported using an HDMI to HDMI cable.
swamped1
234 Posts
0
October 31st, 2013 07:00
Also: make sure DDC/CI is enabled in the U2413 OSD menu, under "Other settings".
swamped1
234 Posts
0
October 31st, 2013 07:00
frustrated_user
39 Posts
0
November 1st, 2013 13:00
DDC/Ci is enabled. Intel Graphics Properties and Options are visible when right clicking the desktop. Cannot open DDM to use web update, because it won't detect a monitor. DDM file version is 1.20.0.1360 .Net is up to date. Any other ideas?
swamped1
234 Posts
0
November 1st, 2013 14:00
Two things:
(1) could be the cable connection (what is it?), make sure it is attached directly (no KVMs or extensions) and securely, and
(2) could be the Intel driver (what is the driver version reported by the Intel Graphics Properties sheet?), make sure you have the latest one.
DDM does not use ,NET and has no other software dependencies aside from a graphics display driver that supports DDC/CI.
Also: this won't likely make any difference, but you can get the latest version by holding down the Shift key while you right-click on the DDM system tray icon and select "Check for new version". On that same menu, you'll also find an option to "Save diagnostic report", but I expect the report will simply point at the display driver.
frustrated_user
39 Posts
0
November 2nd, 2013 19:00
Here is the diagnostic report.
Diagnostic Report, generated 11/2/2013 (6.2.9200)
Copyright (c) 1995-2013, EnTech Taiwan.
Version = 1.20.0.1360
OS = 6.2.9200.2
Mechanism = 7
////////////////////////////////////////
09:24:40.825...TrayWnd=65732
09:24:40.825...ShellWnd=65812
09:24:40.825...LanguageID = 0409 0409 0409
09:24:40.840...Monitor power mode change to ON
09:24:40.919...Starting enumeration
09:24:40.934...1. DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:40.934......Adapter name = \\.\DISPLAY1
09:24:40.934......Monitor name = Dell U2413(Digital)
09:24:40.934......Vendor ID = 8086
09:24:40.934......Bus location = 0010
09:24:40.934......GPU driver = igdumdim64 10.18.10.3316
09:24:40.934......Flags = 08000005.00000003
09:24:40.934......Display tag = 72288046
09:24:40.934......Monitor number = 1
09:24:40.934......Monitor handle = 00010001
09:24:40.934......Raw EDID = 00FFFFFFFFFFFF0010AC47F04C4B31413416010380342078EA1DF5AE4F35B3250D5054A54B008180A940D100714F0101010101010101283C80A070B023403020360006442100001A000000FF00464A4D4B5432434E41314B4C0A000000FC0044454C4C2055323431330A2020000000FD00384C1E5111000A2020202020200072
09:24:41.059......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:41.059......Error: failed to obtain driver output mask
09:24:41.294......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:41.294......Error: failed to obtain driver output mask
09:24:41.497......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:41.497......Error: failed to obtain driver output mask
09:24:41.872......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:41.872......Error: failed to obtain driver output mask
09:24:41.872......Discarding unsupported display: DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:42.872...1. DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:42.872......Adapter name = \\.\DISPLAY1
09:24:42.872......Monitor name = Dell U2413(Digital)
09:24:42.872......Vendor ID = 8086
09:24:42.872......Bus location = 0010
09:24:42.872......GPU driver = igdumdim64 10.18.10.3316
09:24:42.872......Flags = 08000005.00000003
09:24:42.872......Display tag = 72288046
09:24:42.872......Monitor number = 1
09:24:42.872......Monitor handle = 00010001
09:24:42.872......Raw EDID = 00FFFFFFFFFFFF0010AC47F04C4B31413416010380342078EA1DF5AE4F35B3250D5054A54B008180A940D100714F0101010101010101283C80A070B023403020360006442100001A000000FF00464A4D4B5432434E41314B4C0A000000FC0044454C4C2055323431330A2020000000FD00384C1E5111000A2020202020200072
09:24:42.872......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:42.872......Error: failed to obtain driver output mask
09:24:42.981......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:42.981......Error: failed to obtain driver output mask
09:24:43.184......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:43.184......Error: failed to obtain driver output mask
09:24:43.497......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:43.497......Error: failed to obtain driver output mask
09:24:43.497......Discarding unsupported display: DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:45.497...1. DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:45.497......Adapter name = \\.\DISPLAY1
09:24:45.497......Monitor name = Dell U2413(Digital)
09:24:45.497......Vendor ID = 8086
09:24:45.497......Bus location = 0010
09:24:45.497......GPU driver = igdumdim64 10.18.10.3316
09:24:45.497......Flags = 08000005.00000003
09:24:45.497......Display tag = 72288046
09:24:45.497......Monitor number = 1
09:24:45.497......Monitor handle = 00010001
09:24:45.497......Raw EDID = 00FFFFFFFFFFFF0010AC47F04C4B31413416010380342078EA1DF5AE4F35B3250D5054A54B008180A940D100714F0101010101010101283C80A070B023403020360006442100001A000000FF00464A4D4B5432434E41314B4C0A000000FC0044454C4C2055323431330A2020000000FD00384C1E5111000A2020202020200072
09:24:45.497......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:45.497......Error: failed to obtain driver output mask
09:24:45.607......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:45.607......Error: failed to obtain driver output mask
09:24:45.810......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:45.810......Error: failed to obtain driver output mask
09:24:46.122......Testing cap string length on monitor handle 0x00000000, Dell U2413(Digital); returns 0
09:24:46.122......Error: failed to obtain driver output mask
09:24:46.122......Discarding unsupported display: DELF047.FJMKT2CNA1KL on Intel(R) HD Graphics 4600
09:24:46.122...Ending enumeration
09:24:46.122...0ld=
09:24:46.122...New=DELF047000000030000
09:53:27.692...Monitor power mode change to OFF
09:53:27.738...System power mode change to Sleep
20:09:05.889...System power mode change to Resume
20:09:05.909...System power mode change to Resume
20:09:06.103...Monitor power mode change to ON
20:09:28.931...0ld=DELF047000000030000
20:09:28.931...New=DELF047000000030000
21:06:35.779...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
21:06:35.779...Dump: complete Windows device enumeration
21:06:35.779...1.DeviceName = \\.\DISPLAY1
21:06:35.779.....DeviceFlags = 08000005
21:06:35.779.....DeviceString = Intel(R) HD Graphics 4600
21:06:35.779.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06
21:06:35.779.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{FF8DDDE0-C533-477E-A3E1-8B0EF67B490B}\0000
21:06:35.779.....a.MonitorName = \\.\DISPLAY1\Monitor0
21:06:35.779.......MonitorFlags = 00000003
21:06:35.779.......MonitorString = Dell U2413(Digital)
21:06:35.779.......MonitorID = MONITOR\DELF047\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
21:06:35.779.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
21:06:35.779.......Raw EDID = 00FFFFFFFFFFFF0010AC47F04C4B31413416010380342078EA1DF5AE4F35B3250D5054A54B008180A940D100714F0101010101010101283C80A070B023403020360006442100001A000000FF00464A4D4B5432434E41314B4C0A000000FC0044454C4C2055323431330A2020000000FD00384C1E5111000A2020202020200072
21:06:35.779...2.DeviceName = \\.\DISPLAY2
21:06:35.779.....DeviceFlags = 08000000
21:06:35.779.....DeviceString = Intel(R) HD Graphics 4600
21:06:35.779.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06
21:06:35.779.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{FF8DDDE0-C533-477E-A3E1-8B0EF67B490B}\0001
21:06:35.779...3.DeviceName = \\.\DISPLAY3
21:06:35.779.....DeviceFlags = 08000000
21:06:35.779.....DeviceString = Intel(R) HD Graphics 4600
21:06:35.779.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06
21:06:35.779.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{FF8DDDE0-C533-477E-A3E1-8B0EF67B490B}\0002
21:06:35.779...Total number of monitors enumerated = 1
21:06:35.779...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
swamped1
234 Posts
0
November 3rd, 2013 05:00
The display driver you are using - Intel's latest 10.18.10.3316 - cannot communicate with the U2413 using DDC/CI, which is required by DDM. This could be an Intel driver issue, but are you sure DDC/CI is enabled in the U2413 OSD menu?
frustrated_user
39 Posts
0
November 3rd, 2013 13:00
Absolutely positive. Just checked it again.
swamped1
234 Posts
0
November 5th, 2013 16:00
I'm afraid I don't know what to tell you. Sometomes DDC/CI support gets broken in a specific driver, but I specifically tested an Intel HD4600 under Win8.1 using the default and latest driver - 10.18.10.3316, the same one you are using - and the U2413 worked just fine, over DP, HDMI and DVI.
DDM support can be broken by a specific display driver build, by a bad cable or connection, by disabling DDC/CI in the monitor OSD, and over DP by enabling DP1.2 in some models. It seems we covered all those possibilities, so I'm at a loss.... The only other thing I can suggest is to completely disconnect from the monitor from AC power, wait a minute, and then reconnect.
DeepSiGH
5 Posts
0
January 29th, 2014 04:00
Hi
Has any progress been made on this?
I have recently built a machine using Intel Core i5 4670 (HD4600 Graphics), a Dell U2412M display and running Windows 8.1 64-bit.
I've installed:
I get the same message as @frustrated_user "This program requires a supported Dell monitor and compatible display driver. If you believe your system meets these requirements, try power cycling the monitor and/or updating the display driver". I was hoping the DDM could hook into the Windows 8.1 screen brightness control so I guess I have to use the monitor controls.
What I've tried:
The DVI cable came with the screen; I don't have other cables to try out.
My monitor is compatible according to the DDM download page here.
Any ideas?
Diagnostic Report, generated 29/01/2014 (6.2.9200)
Copyright (c) 1995-2014, EnTech Taiwan.
Version = 1.20.0.1437
OS = 6.2.9200.2
Mechanism = 7
////////////////////////////////////////
22:33:37.749...LanguageID = 0809 0809 0C09
22:33:37.783......NB: softOSD DDC/CI service detected
22:33:37.784...Monitor power mode change to ON
22:33:38.785...Starting enumeration
22:33:38.791...1. DELA07A.9W5YH38F04AS on Intel(R) HD Graphics 4 600
22:33:38.792......Adapter name = \\.\DISPLAY1
22:33:38.792......Monitor name = Dell U2412M(Digital)
22:33:38.793......Vendor ID = 8086
22:33:38.793......Bus location = 0010
22:33:38.795......GPU driver = igdumdim64 10.18.10.3379
22:33:38.795......Flags = 08000005.00000003
22:33:38.796......Display tag = 3C28807A
22:33:38.796......Monitor number = 1
22:33:38.796......Monitor handle = 00010001
22:33:38.797......Raw EDID = 00FFFFFFFFFFFF0010AC7AA0534134302117010380342078EAEE95A3544C99260F5054A1080081408180A940B300D1C0010101010101283C80A070B023403020360006442100001A000000FF003957355948333846303441530A000000FC0044454C4C2055323431324D0A20000000FD00323D1E5311000A202020202020003C
22:33:39.863......Testing cap string length on monitor handle 0x00000001, Dell U2412M(Digital); returns 250
22:33:39.868......OS device handle = 00010001.00000000
22:33:39.869......Capabilities string = (prot(monitor)type(lcd)model(u2412m)cmds(01 02 03 07 0c e3 f3)vcp(02 04 05 06 08 10 12 14(04 05 06 08 09 0b 0c) 16 18 1a 52 60(01 03 0f) aa(01 02) ac ae b2 b6 c6 c8 c9 d6(01 04 05) dc(00 02 03 05) df e0 e1 f0 fd)mswhql(1)asset_eep(40)mccs_ver(2.1)) (cached)
22:33:39.923......Discarding unsupported display: DELA07A.9W5YH38F04AS on Intel(R) HD Graphics 4600
22:33:39.924...Ending enumeration
22:33:39.927...New=DELA07A000000030000
22:33:56.079...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
22:33:56.079...Dump: complete Windows device enumeration
22:33:56.079...1.DeviceName = \\.\DISPLAY1
22:33:56.079.....DeviceFlags = 08000005
22:33:56.079.....DeviceString = Intel(R) HD Graphics 4600
22:33:56.079.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
22:33:56.079.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{78DDEEE7-2FFC-4E50-A83A-54DB0B47A831}\0000
22:33:56.080.....a.MonitorName = \\.\DISPLAY1\Monitor0
22:33:56.080.......MonitorFlags = 00000003
22:33:56.080.......MonitorString = Dell U2412M(Digital)
22:33:56.080.......MonitorID = MONITOR\DELA07A\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
22:33:56.080.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
22:33:56.080.......Raw EDID = 00FFFFFFFFFFFF0010AC7AA0534134302117010380342078EAEE95A3544C99260F5054A1080081408180A940B300D1C0010101010101283C80A070B023403020360006442100001A000000FF003957355948333846303441530A000000FC0044454C4C2055323431324D0A20000000FD00323D1E5311000A202020202020003C
22:33:56.081...2.DeviceName = \\.\DISPLAY2
22:33:56.081.....DeviceFlags = 08000000
22:33:56.081.....DeviceString = Intel(R) HD Graphics 4600
22:33:56.081.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
22:33:56.081.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{78DDEEE7-2FFC-4E50-A83A-54DB0B47A831}\0001
22:33:56.082...3.DeviceName = \\.\DISPLAY3
22:33:56.082.....DeviceFlags = 08000000
22:33:56.082.....DeviceString = Intel(R) HD Graphics 4600
22:33:56.082.....DeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
22:33:56.082.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{78DDEEE7-2FFC-4E50-A83A-54DB0B47A831}\0002
22:33:56.083...Total number of monitors enumerated = 1
22:33:56.083...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
swamped1
234 Posts
0
January 29th, 2014 16:00
I'm afraid your U2412 is too old for DDM. DDM requires a 2013 or newer Dell model year...
swamped1
234 Posts
0
January 30th, 2014 03:00
I can see how the link you point to could be misleading, but the U2412 is nowhere mentioned and the "Compatibility" list only includes newer models like the 2413 and 2414. As well the diagnostic report you provided is explicit:
Although your U2412M supports DDC/CI, it does not support several of the VCP commands required by DDM and included in newer model years. Put another way, I'm afraid the "discarding" of your U2412 that appears in the diagnostic report is deliberate, and not a bug or oversight.
DeepSiGH
5 Posts
0
January 30th, 2014 03:00
That doesn't make sense as the DDM download page says it is compatible with my screen and does not mention that I need a 2013 screen.
http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/dell-u2412m?driverId=YMF4H
Also using other apps that work with the DDC/CI protocol are able to control the screen brightness, colour temperature, etc.
Can you direct me to the article that says that the screen needs to be a 2013 model?
Is it possible to get more verbose diagnostics information than what is output by the "Save diagnostic report" menu? Surely the software should be well written enough to disable or hide actions that the screen does not support.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 30th, 2014 08:00
DeepSiGH,
We are checking on this. They stated that version 12 models are not supported, only versions 13 and 14. We have sent an email to the software vendor entechtaiwan.
The U2412M is the only 12 listed so we think that this is a mistake on the file library Compatibility section:
ddmsetup1244.exe
E1713S/E1913/E1913S/E1914H/E2013H/E2014H/E2014T/E2213/E2213H/E2214H
P1913/P1913S/P2213/P2314T/P2714T
S2240L/S2240M/S2340T/S2440L/S2740L
U2713HM
ddmsetup1260.exe
P1914S/P2014H/P2214H/P2314H/P2414H/P2714H/P2815Q
U2412M/U2413/U2414H/U2713H/U2913WM/U3014
UP2414Q/UP3214Q
DeepSiGH
5 Posts
0
January 30th, 2014 12:00
I think you quoted frustrated_user's diagnostic report but it's similar to mine, just the graphics device is different.
Out of interest, do you know what VCP commands are not supported in my screen? How do I find out what version MCCS and DDC/CI is implemented in my screen?