Since your monitor only has an attached Dell Order number and not a Service Tag number, contact Dell Customer Support. Provide to them the following data so they can setup a like for like monitor exchange = Email Address: Name: Shipping Address: Phone number: Monitor Order number: Monitor 20 digit alphanumeric PPID serial number: Reason: Image 1 shows the blueish color as well as some of the purple burn-in http://img822.imageshack.us/img822/1498/1hrt.jpg
Contact Dell Order Support for your country. They will need to contact the Dell Tag Team through internal Chat WHILE you are on the phone with them. Provide the following information to the Order Support representative so they can feed the data to the Dell Tag Team via Chat: Brick or Online Store = Amazon Purchase date = Monitor Model = Monitor 20 digit PPID alpha-numeric serial number = [Your] Email = Name = Shipping Address = Phone = * The Tag Team will then attempt to create a unique Dell Order number tying you to the monitor PPID number. Once done, the Order Support person can then setup a like for like monitor exchange.
tap5133
3 Posts
0
September 30th, 2013 09:00
Image 1 shows the blueish color as well as some of the purple burn-in
http://img822.imageshack.us/img822/1498/1hrt.jpg
Image 2 shows the purple burn-in with more detail
http://imageshack.us/photo/my-images/690/qrq5.jpg/
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 30th, 2013 09:00
tap5133,
Post some pictures of the screen when running the Built-In Diagnostics.
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 30th, 2013 10:00
Since your monitor only has an attached Dell Order number and not a Service Tag number, contact Dell Customer Support. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Order number:
Monitor 20 digit alphanumeric PPID serial number:
Reason:
Image 1 shows the blueish color as well as some of the purple burn-in
http://img822.imageshack.us/img822/1498/1hrt.jpg
Image 2 shows the purple burn-in with more detail
http://imageshack.us/photo/my-images/690/qrq5.jpg/
Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor.
tap5133
3 Posts
0
September 30th, 2013 16:00
I don't think I have a Dell Order number. I ordered from Amazon.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 1st, 2013 15:00
Contact Dell Order Support for your country. They will need to contact the Dell Tag Team through internal Chat WHILE you are on the phone with them. Provide the following information to the Order Support representative so they can feed the data to the Dell Tag Team via Chat:
Brick or Online Store = Amazon
Purchase date =
Monitor Model =
Monitor 20 digit PPID alpha-numeric serial number =
[Your]
Email =
Name =
Shipping Address =
Phone =
* The Tag Team will then attempt to create a unique Dell Order number tying you to the monitor PPID number. Once done, the Order Support person can then setup a like for like monitor exchange.