U2713HM tiny spider dead behind LCD panel

Question

Hi I recently purchased a brand new dell ultrasharp u2713hm monitor about 2 months ago and the other night when I turned on my monitor a tiny spider was crawling around behind the LCD panel. I tried turning off the panel and very lightly shook the monitor to see if the insect would fall but had no luck. Anyways 2 nights later the spider is now dead and its right in the center of the screen :emotion-12:.I don't want to open up the panel in fear of damaging the screen. I know ultrasharp monitors come with a  premium 3 year limited warranty. So what should I do? can I get my monitor replaced?

DELL-Kiran K · Answer

Hi habibM, Request you to send me the picture of the screen. I will then check and see what can be done.

habibM · Answer

Thanks for the reply Kiran. I have contacted Dell regarding the problem and they have issued me a dispatch for replacement.

Monitors

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