Yes it can be considered as resolved..I'm waiting for an answer from Dell  commercial and general management to get the piece for free as it should do. If no answer or a negative one I'll put Dell in my computer blacklist.

Hi anne34,

Kindly private message the service tag of the computer so that I can follow up and get back to you with the status.

To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Hi,

Working with the customer through Private message.