Dell SP2008WFP Webcam Picks Up No Image

Question

I am rather annoyed by the issue I have been having with my monitor integrated webcam recently. I have tried everything from checking cables to uninstalling and reinstalling device drivers. My webcam software is functioning, the blue light to my webcam turns on when accessed in the webcam center, but the webcam only displays a solid black image on screen. This is not a lighting issue or settings configuration issue. All the settings for contrast, etc. are on default. This webcam has functioned before perfectly fine. The monitor works great. The microphone even picks up sound still. Also, I have already attempted to use other applications such as skype and oovoo to see if the problem persists. It does. When attempting to press the video record button in the webcam center, my computer crashed and got blue-screened. Any possible solutions would be appreciated. Thanks

DELL-Chris M · Answer

Justushol,

What computer (laptop or desktop) ?

What operating system are you running?

Have you disconnected/reconnected the monitor USB upstream cable from both the monitor and computer?

* Go here and download/save WebcamViewer.exe to your windows desktop
http://pages.suddenlink.net/downloaddell/WebcamViewer.exe
* Double-click WebcamViewer.exe
* WebcamViewer opens. Click the down arrow. Is the SP2008WFP listed? If yes, choose it. Then click the Connect button in WebcamViewer. You should see yourself. If this works, the webcam hardware is functioning

Justushol · Answer

I'm using a Dell XPS420 desktop. The operating system is Vista Home Premium 32-bit. Yes, I have tried disconnecting and reconnecting both ends.
I selected the webcam and connected , but I continue to see no image. A dialog box pops up stating "Cannot connect device. The device may be already in use.". Note that no other applications involving the webcam are open during the attempt. The Dell webcam console opens when "connect" is pressed. I assume that is normal, though.

DELL-Chris M · Answer

'The device may be already in use.'Some software or device is grabbing it. Open MSCONFIG, list everything under the startup tab.

Justushol · Answer

Windows Defender, ECenter, HCIMNTR Application, Microsoft Windows Mobile Device Center, Intel Hub Connect Technology, Intel Viiv Software, DellSupportCenter, MobileMe, dldwmon.exe, dldwamon, dcmsvc, Adobe Acrobat, Adobe Reader and Acrobat Manager, Apple Push, Avira Free Antivirus, Quicktime, Java Platform SE Auto Updater, Catalyst Control Center, OEM03Mon.exe, Itunes, Microsoft Windows Operating System, DellSupportCenter, Software Manager, Bluetooth Software, Digital Line Detection.

DELL-Chris M · Answer

At this time, other than the mouse, keyboard, and monitor. What else do you have plugged into the computer and the monitor USB ports?

Justushol · Answer

Nothing else is plugged into the USB ports.  All ports are functioning as well.

DELL-Chris M · Answer

List everything plugged into every port on the computer.

Justushol · Answer

Dell mouse, Dell keyboard, upstream cable for monitor integrated camera, monitor vga cable with dvi to vga adapter, black green and orange audio plugs for Dell 5.1 surround sound.

DELL-Chris M · Answer

Open MSCONFIG, remove checks from these:ECenterMicrosoft Windows Mobile Device CenterDellSupportCenterMobileMeAdobe AcrobatAdobe ReaderAcrobat ManagerApple PushQuicktimeItunes Apply, restart, retest.

Justushol · Answer

Unfortunately this had no effect.

DELL-Chris M · Answer

Return to MSCONFIG and set it to Normal. Maybe the webcam is non-functional. If under warranty, we would exchange it. But it came out in 2007 so I doubt the warranty is still live.

Monitors

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