750 Posts

August 4th, 2013 08:00

Hi SoufleS,

Welcome to Dell community!

Try the steps mentioned in the following article to troubleshoot overheating issues: http://dell.to/16Mhg0E

After trying the steps, if issue persists, refer the following link to check the computer’s warranty status: http://dell.to/10pMa86

If the computer has an active warranty, please send me the service tag and registered owner’s name on the computer in a Private Message. To send me a Private Message, click my User name, and then click Start Conversation.

If the warranty on the computer has expired, you may contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14FoBtb

9 Legend

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87.5K Posts

August 4th, 2013 08:00

First thing to do is check the heatsink if there is even a thin layer of dust on it, it needs to be cleaned.

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