Thank you for the update. Since you are getting a clear display on an external display it could be a possible hardware issue with either the LCD cable or the LCD itself. However try moving the lid when the system is on and check if display flickers if it does then it’s an issue with cable or else it is an issue with LCD. Please private message me your service tag if your system is under warranty. To send a private message, click on my user name and select send a Private Message.
DELL-Shrikanth G
2 Intern
•
618 Posts
0
October 30th, 2013 21:00
Hi Victor Marques,
I would suggest you to run an LCD BIST (Built In Self-Test)
Run the Laptop Built-In Self-Test (BIST)
To run the Built-In Self-Test perform the following:
Connect to an external monitor (if available)
Please reply with your findings.
ejn63
9 Legend
•
87.5K Posts
0
October 31st, 2013 13:00
You will need to replace the display panel with a new one.
VMarques
2 Posts
0
October 31st, 2013 13:00
Hello Shriikanth,
I've made the test sugested and in the pc repeat the same behaviour.
With the HDMI and with external monitor (VGA) this simptom does not appear.
If you have an email adress, I can send a very small video with the simptom.The upload on this page is always giving error in uploaded.
Hope to ear from you soon,
Victor Marques.
DELL-Shrikanth G
2 Intern
•
618 Posts
0
November 5th, 2013 01:00
Hi Victor Marques,
Thank you for the update. Since you are getting a clear display on an external display it could be a possible hardware issue with either the LCD cable or the LCD itself. However try moving the lid when the system is on and check if display flickers if it does then it’s an issue with cable or else it is an issue with LCD. Please private message me your service tag if your system is under warranty. To send a private message, click on my user name and select send a Private Message.
Please check your warranty here
http://dell.to/19zbTzI
If your system is out of warranty please contact Out of warranty department.
OWR support 1800 288 4410 (US only)
Let me know if you are staying in any other region.