The drivers we post on our File library are not Touch, they are inf and icm. Our stand alone Touch capable monitors do not require a specific Touch driver. The Touch capability is inate in the operating system.
We tested an Inspiron 14R + Windows 8.1 + S2340T via HDMI. Both were powered on. We hot connected the HDMI cable from the S2340T to the Inspiron 14R HDMI port. The Device Manager added under Monitor a generic listing. We did not install the INF.
We then hot connected the S2340T USB upstream cable to the USB port on the Inspiron 14R. The Device Manager added the following:
Universal Serial Bus Controllers Two Generic USB Hub One USB Compisite Device
Imaging Devices DELL S2340T Webcam
Touch functionality worked great on the S2340T.
* Some users with AMD GPU needed to reinstall the Catalyst Control Center software to get touch back after loading Windows 8.1 update
* Press Windows key and type Control Panel * In search, type Calibrate and select Calibrate the screen for pen or touch input under Tablet PC Settings * Select Reset under Display options and select yes
It would appear that updating my video card driver has fixed it. All appears well now. Chris, thanks for staying interested in this long enough for me to solve my problem!
It worked perfectly for about 15 minutes before I went to work this morning. Now it's back to its old behavior. The symptom is that I touch it in one place, and it registers multiple simultaneous or near-simultaneous touches in a vertical line emanating from where I touched it (i.e. I see the visual indicator of the screen being touched as if several fingers were tapping rapidly in a vertical line, in the same plane as where my actual touch is). Calibration is useless because this behavior persists to the calibration screen.
It continued to do this last night after I updated the video driver, and when it wasn't doing it this morning I suspected I just hadn't rebooted or something. So:
Clearly the video card update didn't fix it, and;
My system is capable of working normally as it sits. I just have to figure out what the conditions are.
Chris, any other ideas on what I can check? Thanks.
It's definitely hardware, and I want to exchange it. I've filled out the return form twice now and nothing ever happens. I have no idea how to send it back. I'm getting really, really irritated with that end of it.
I still do not think this is a monitor hardware issue. I think the 8.1 update is the root cause. Since your monitor only has an attached Dell Order number and not a Dell Service Tag number, contact Dell Customer Support for your country. Provide to them the following data so they can setup a like for like monitor exchange = Email Address: Name: Shipping Address: Phone number: Monitor Order number: Monitor 20 digit alphanumeric PPID serial number: Reason: Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor
Has this Windows 8.1 / S2240T issue been resolved? I am trying to connect and cannot get the touch to work. I wont want to keep the monitor if it is never able to be compatible with 8.1. I would be surprised if this were the case though because the monitor would become obsolete very quickly.
actually it looks like I have some touch screen capability, but you have to push down super hard to get it to work. is there a way to make it more sensitive to touch?
Is there any more information available on this? I just bought the S2240T for the touch screen capability to use with Windows 8 and its not working. I need this fixed asap because this monitor was expensive. Ill return it I have too.
Never solved my problem. I finally decided it was a bad digitizer in the monitor and exchanged it. The replacement worked out of the box, so I thought it was over. Then it was acting up the next morning.
Supposedly it works on Windows 8 and the 8.1 update broke it.
Suggestions like "go back to Windows 8" are unhelpful, to be charitable.
Sometimes mine works, and sometimes it doesn't. I just don't use it as a touch monitor, for the most part. I check it again every month or two to see if a Windows update fixed it or something. But mostly my mentality has been just to soldier on as if it were a conventional monitor. It's irritating and unimpressive.
If the touch functionality is critical for you, I'd return it.
Hi I'm joining this thread because of a similar problem. I have the Dell S2240T and it works fine on my laptop running Win8.1 however I am having trouble with my Surface RT and was wondering if the monitor is compatible with Surface RT. The touch mode is fine but there is no picture display and the Surface RTcannot recognise the monitor. On the windows compatibiity site it shows as being compatible but a free download is required. The Surface RT though is unable to run the download. Any advice would be appreciated. Thank you Peter
I'm still having trouble with the touch screen function.. I've had this monitor since around last December with Win 8.1 and haven't been able to use the touch screen at all yet. To Lindase—how did you go about recalibrating and setting touch screen, exactly? I'm connecting using HDMI, not USB
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 4th, 2013 12:00
The drivers we post on our File library are not Touch, they are inf and icm. Our stand alone Touch capable monitors do not require a specific Touch driver. The Touch capability is inate in the operating system.
We tested an Inspiron 14R + Windows 8.1 + S2340T via HDMI. Both were powered on. We hot connected the HDMI cable from the S2340T to the Inspiron 14R HDMI port. The Device Manager added under Monitor a generic listing. We did not install the INF.
We then hot connected the S2340T USB upstream cable to the USB port on the Inspiron 14R. The Device Manager added the following:
Universal Serial Bus Controllers
Two Generic USB Hub
One USB Compisite Device
Imaging Devices
DELL S2340T Webcam
Touch functionality worked great on the S2340T.
* Some users with AMD GPU needed to reinstall the Catalyst Control Center software to get touch back after loading Windows 8.1 update
* Press Windows key and type Control Panel
* In search, type Calibrate and select Calibrate the screen for pen or touch input under Tablet PC Settings
* Select Reset under Display options and select yes
Tempwilliams
10 Posts
0
November 4th, 2013 17:00
This is very encouraging news. I have a GeForce/NVidia card and will investigate the driver/controller situation later tonight.
If the Dell driver has nothing to do with it, then the answer is probably within reach.
Thanks for staying with this, Chris. I appreciate it. I'll report any findings back to the thread.
Tempwilliams
10 Posts
0
November 5th, 2013 04:00
It would appear that updating my video card driver has fixed it. All appears well now. Chris, thanks for staying interested in this long enough for me to solve my problem!
Best,
Bo
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 5th, 2013 10:00
To what version was the video card driver updated?
Tempwilliams
10 Posts
0
November 5th, 2013 15:00
It's not fixed. :(
It worked perfectly for about 15 minutes before I went to work this morning. Now it's back to its old behavior. The symptom is that I touch it in one place, and it registers multiple simultaneous or near-simultaneous touches in a vertical line emanating from where I touched it (i.e. I see the visual indicator of the screen being touched as if several fingers were tapping rapidly in a vertical line, in the same plane as where my actual touch is). Calibration is useless because this behavior persists to the calibration screen.
It continued to do this last night after I updated the video driver, and when it wasn't doing it this morning I suspected I just hadn't rebooted or something. So:
Clearly the video card update didn't fix it, and;
My system is capable of working normally as it sits. I just have to figure out what the conditions are.
Chris, any other ideas on what I can check? Thanks.
Tempwilliams
10 Posts
0
November 6th, 2013 05:00
Working perfectly again this morning. How maddening.
Tempwilliams
10 Posts
0
November 6th, 2013 16:00
...and back tonight.
Tried a different computer and the symptoms followed it. I think it's a hardware failure. I think the digitizer is bad. I'll return it.
Tempwilliams
10 Posts
0
November 10th, 2013 18:00
It's definitely hardware, and I want to exchange it. I've filled out the return form twice now and nothing ever happens. I have no idea how to send it back. I'm getting really, really irritated with that end of it.
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 11th, 2013 05:00
I still do not think this is a monitor hardware issue. I think the 8.1 update is the root cause. Since your monitor only has an attached Dell Order number and not a Dell Service Tag number, contact Dell Customer Support for your country. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Order number:
Monitor 20 digit alphanumeric PPID serial number:
Reason:
Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor
Boston1234
2 Posts
0
January 22nd, 2014 19:00
Has this Windows 8.1 / S2240T issue been resolved? I am trying to connect and cannot get the touch to work. I wont want to keep the monitor if it is never able to be compatible with 8.1. I would be surprised if this were the case though because the monitor would become obsolete very quickly.
Boston1234
2 Posts
0
January 22nd, 2014 19:00
actually it looks like I have some touch screen capability, but you have to push down super hard to get it to work. is there a way to make it more sensitive to touch?
Gbrugger
1 Message
0
February 16th, 2014 06:00
Tempwilliams
10 Posts
0
February 16th, 2014 13:00
Never solved my problem. I finally decided it was a bad digitizer in the monitor and exchanged it. The replacement worked out of the box, so I thought it was over. Then it was acting up the next morning.
Supposedly it works on Windows 8 and the 8.1 update broke it.
Suggestions like "go back to Windows 8" are unhelpful, to be charitable.
Sometimes mine works, and sometimes it doesn't. I just don't use it as a touch monitor, for the most part. I check it again every month or two to see if a Windows update fixed it or something. But mostly my mentality has been just to soldier on as if it were a conventional monitor. It's irritating and unimpressive.
If the touch functionality is critical for you, I'd return it.
PSJapan
1 Message
0
May 3rd, 2014 05:00
Ezroni
2 Posts
0
July 23rd, 2014 13:00
I'm still having trouble with the touch screen function.. I've had this monitor since around last December with Win 8.1 and haven't been able to use the touch screen at all yet. To Lindase—how did you go about recalibrating and setting touch screen, exactly? I'm connecting using HDMI, not USB