Inspiron 17r SE 7720 overheating

Question

I purchased this laptop from a reseller about 4 months ago. It has been upgraded to the following by the reseller: i7-3630QM 16GB DDR 3 nVidia GT 650M 256 SSD + 1TB HD To be honest I purchased the laptop for photo processing and graphic work, which it is great for. However I've just started to try Starcraft 2 and it just shuts down pretty shortly after starting a game. When the system is idle the temperature of the video card is around 40c. I had the game windowed doing pretty much nothing and it shot to around 83c. Then I go full screen and about 30 seconds later the laptop just turns off. I ran the optimiser from nVidia for Starcraft 2 and it puts all the settings around Ultra. Is this normal? The game runs fine and no lag, but the laptop just can't seem to keep the temperature down... I've just updated the BIOS run the F12 diagnostic, and compressed air the vents etc to no avail. I wanted to know if this is to be expected or whether there is something wrong with my unit. As I've already had a technician out for something to do with the casing and I didn't want to get another one out for no reason!

DELL-Senthil S · Answer

Hi andybarnes,

I appreciate that you have performed few steps to resolve this issue, the game requirements for your system is met. Also let me know if you have the same issue while you’re using the other application like (watching movies, videos and surfing online). Also try installing a different game and check if the issue persists?

andybarnes · Answer

Hi Senthil. Thanks for the response. I have the same problem with Company of Heroes, which is 7 years old! Not to as great an extent though. Videos, surfing the web, Lightroom etc all work splendidly. Just seems to be games...

DELL-Senthil S · Answer

Hi andybarnes,

Thanks for the update, please update the Video driver using the link below.

http://dell.to/171BQW6 Intel driver

http://dell.to/15hyz76 NVidia driver

Please update the driver in the exact same order.

Let me know if this helps.

andybarnes · Answer

Thanks for this... Do I need to uninstall the current drivers? Are these suitable for 64bit?

DELL-Senthil S · Answer

Hi andybarnes,

Please uninstall the driver through device manager and programs and features, follow the steps below.

Start > in search box type in programs and features > select the video driver right click on it and uninstall. Restart your computer.

You can also uninstall the video driver from device manager. Please follow the steps below.

Start > in search box type in device manager > under the sound, video and game controller > select the video driver and right click on it and uninstall and check the box (delete the software for this device). Restart your computer. Install the video driver which I have provided in my previous post.

Let me know about the progress.

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