Hi masterz13,

Dell Inspiron 7520 SE comes with switchable graphics. To make the switchable graphics work on your system you will have to install video card drivers from Dell support site only. I would suggest you to uninstall the video card drivers on the system. Please follow the steps mentioned below to uninstall the video card.

1. Click on Start button.
2. Start typing devmgmt.msc and then press enter.
3. Select the both graphics card device under display adapters and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.
8. After the uninstall finishes restart the system. Then reinstall the drivers using the link below in a sequence below. Please download the BIOS, Intel driver next and last AMD driver. Please enter your service tag # on the link below, select the Windows 7 operating system, and then download the BIOS from the BIOS section and Video card drivers listed from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Thanks for the reply. I did what you said, Skyrim and other games work now, but they use the wrong GPU. I went into the switchable graphics and set them to the high performance AMD graphics, but in game it just shows up as Intel again. Also, the drivers you told me to download are extremely outdated compared to the official releases. Is Dell going to release updated ones soon? That would help more than anything.

I face the same problem too, screen blackout and need to press power (to sleep) and power on back.
How could solve this problem?

Hi masterz13,

Dell Inspiron 15R SE 7520 comes with multiple video cards. You will not be able to know which GPU is active using the ‘Catalyst Control Center’. This feature has not been provided by AMD.

In Muxless hardware design, the switchable graphics will use appropriate video card to assigned application from the catalyst control center and process the graphics of the application and give the output through the Intel’s integrated video card so using any application on windows you will not be able to see the discrete video card.

Therefore, when you are using graphic intense programs, (Example: Playing games, video editing, photo editing) the discrete graphic card turns active.

However, during normal usage, if you are viewing applications like office, power point or word documents the integrated graphic card turns active.

Hi masterz13, Dell Inspiron 15R SE 7520 comes with multiple video cards. You will not be able to know which GPU is active using the ‘Catalyst Control Center’. This feature has not been provided by AMD. In Muxless hardware design, the switchable graphics will use appropriate video card to assigned application from the catalyst control center and process the graphics of the application and give the output through the Intel’s integrated video card so using any application on windows you will not be able to see the discrete video card. Therefore, when you are using graphic intense programs, (Example: Playing games, video editing, photo editing) the discrete graphic card turns active. However, during normal usage, if you are viewing applications like office, power point or word documents the integrated graphic card turns active.

Okay. What about the black screen issues? It happened twice this morning. It seems like it's common when the screen is about to dim to save power. It just goes black and I have to press the power button to get put it to sleep and then resume it. I would really like to fix this issue as soon as possible.

The issue is still occuring. Also, I've been using Ubuntu 13.10 for the past couple days and have had zero issues. That tells me the issue is the graphics driver in Windows. When will there be a graphics driver update for this laptop? That's all it would take to fix this issue. Otherwise the laptop is fine.

I did install them in that order. The issue is the drivers themselves. They are both outdated and buggy. Ubuntu had zero issues. I would really like a solution to this problem, not a generic "you must have done something wrong" response. I'm not trying to sound rude, I just know what I am talking about.

Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select ’Send private message’.