This seems to be an issue with the speakers. Depending on the warranty status we can help you further, please use the link below to check the warranty status.
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start a private conversation and send me the details.
DELL-Senthil S
4 Operator
•
2.5K Posts
0
September 9th, 2013 01:00
Hi Suchir,
I am sorry about the situation, please run the Dell PC diagnostics on soundcard using the link below.
http://dell.to/1cXwssc
In this link click on hardware >select soundcard and click on run diagnostics.
In addition please update the latest BIOS using the link below.
http://dell.to/183Ptds
Connect the Ac Adapter while updating the BIOS and do not use the system until it restarts after the update
Let me know about the progress.
suchirg
8 Posts
0
September 10th, 2013 06:00
Hi Senthil, Ran the PC doctor many times..
sometimes as long as 10 hours....
It does not go beyond gathering information..
dell system detect is running on my machine..
as far as the bios upgrade goes, it did not let me do that, saying you can not flash to existing version..
i removed the IDT drivers and restarted to see if windows default drivers work.. still the same thing..
I hear via Headphone... but computer speakers are not working...
:(
DELL-Senthil S
4 Operator
•
2.5K Posts
0
September 11th, 2013 07:00
Hi Suchir,
This seems to be an issue with the speakers. Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start a private conversation and send me the details.
suchirg
8 Posts
0
September 13th, 2013 07:00
hi Senthil,
Have been waiting for your reply...
Messaged you the details you asked for day before.
-suchir