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ejn63
9 Legend
•
87.5K Posts
0
October 7th, 2013 10:00
It's likely the screen needs to be replaced - before you call support to arrange that, you may want to use an external monitor to check to see that the image on it is OK.
Dell-Rajesh R
4 Operator
3.3K Posts
October 7th, 2013 12:00
Hi Qwanti,As ejn63 said, connect an external monitor and check display on External monitor.Also, run LCD BIST on the computer:http://dell.to/13eCulfIf the computer has active warranty I shall go ahead and arrange for a service to replace the part.Check warranty status: http://dell.to/10pMa86Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".Awaiting your response!
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ejn63
9 Legend
•
87.5K Posts
0
October 7th, 2013 10:00
It's likely the screen needs to be replaced - before you call support to arrange that, you may want to use an external monitor to check to see that the image on it is OK.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
October 7th, 2013 12:00
Hi Qwanti,
As ejn63 said, connect an external monitor and check display on External monitor.
Also, run LCD BIST on the computer:
http://dell.to/13eCulf
If the computer has active warranty I shall go ahead and arrange for a service to replace the part.
Check warranty status: http://dell.to/10pMa86
Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".
Awaiting your response!