I also found that installing the older version of the Intel HD Graphics 4000/5000 Driver (version 10.18.10.3304) from Dell's website on my Inspiron 7737 with Windows 8.1 & BIOS A04 seems to resolve the problem with the laptop becoming unresponsive when the display turns off.
However, I have found that this introduces a new fault; my laptop does not sleep when it should do according to the "Put the computer to sleep" setting in the power plan (with the display off I can tell the laptop's not sleeping because the keyboard light remains on and there is ongoing disk activity).
I have the same issue and although I have 3304 and A05 it hasn't gone away. I think I will recover to initial install and try again. I do hope that Dell / MS / Intel / NVidia can all work together to sort this. It is the only thing that stops a good laptop from being excellent...
Has there been any solution to this problem on behalf of Dell?
Just bough my laptop dell 7537 two weeks ago and this display crashing and laptop not responding issue is on going, I have spent at least 10 hours updating and installing various software including Windows 8.1.
I would like a dell personnel to answer on this forum on what is being done and if a solution is in place to fix the display issue.
I spent a fair while on the phone with Dell support and they are aware of the problem. The current plan is that they are in contact with MS and are working to resolve the problem. To avoid it they say to revert to win 8 and wait for a resolution. I am going to be phoned as soon as the fix is done. Not the best of news but hopefully they will come up with something.
nuklear
1 Message
0
November 18th, 2013 06:00
Please answer when solution will be avaiable. PLEASE WORK ON IT FAST
JTS4963
19 Posts
0
November 19th, 2013 07:00
The A05 BIOS update and .3304 Intel Video Driver solved the problem for me.
Chris1729
15 Posts
0
November 19th, 2013 11:00
I also found that installing the older version of the Intel HD Graphics 4000/5000 Driver (version 10.18.10.3304) from Dell's website on my Inspiron 7737 with Windows 8.1 & BIOS A04 seems to resolve the problem with the laptop becoming unresponsive when the display turns off.
However, I have found that this introduces a new fault; my laptop does not sleep when it should do according to the "Put the computer to sleep" setting in the power plan (with the display off I can tell the laptop's not sleeping because the keyboard light remains on and there is ongoing disk activity).
richsbca
4 Posts
0
November 19th, 2013 12:00
count me in! Having the same issue on my new 7537...
Jimkd
2 Posts
0
November 19th, 2013 13:00
I've now updated to the 3304 driver as specified above (was older version than what I had installed). I've A05 BOS All working fine now .. finally!
timsb
5 Posts
0
November 21st, 2013 23:00
I have the same issue and although I have 3304 and A05 it hasn't gone away. I think I will recover to initial install and try again. I do hope that Dell / MS / Intel / NVidia can all work together to sort this. It is the only thing that stops a good laptop from being excellent...
lumen_ua
3 Posts
0
November 22nd, 2013 04:00
I suggest that new bios version A05 for solving this problem with display will be done for 7737 too.
JTS4963
19 Posts
0
November 22nd, 2013 05:00
On the Driver Update page for your system, change the "Drivers Found" radio button to "All related drivers..." and then look under the BIOS category.
Chris1729
15 Posts
0
November 22nd, 2013 05:00
BIOS A05 is not available for the Inspiron 7737.
Chris1729
15 Posts
0
November 22nd, 2013 05:00
I tried that and was only presented with one BIOS, A04, as shown below.
Could you explain exactly what you did to get an A05 BIOS for the Inspiron 7737 displayed? I'm obviously missing a step.
"Dell Inspiron 7737 System BIOS (BIOS)
Dell User 12345
2 Posts
0
November 22nd, 2013 15:00
Has there been any solution to this problem on behalf of Dell?
Just bough my laptop dell 7537 two weeks ago and this display crashing and laptop not responding issue is on going, I have spent at least 10 hours updating and installing various software including Windows 8.1.
I would like a dell personnel to answer on this forum on what is being done and if a solution is in place to fix the display issue.
timsb
5 Posts
0
November 22nd, 2013 21:00
I spent a fair while on the phone with Dell support and they are aware of the problem. The current plan is that they are in contact with MS and are working to resolve the problem. To avoid it they say to revert to win 8 and wait for a resolution. I am going to be phoned as soon as the fix is done. Not the best of news but hopefully they will come up with something.
js313
6 Posts
0
November 23rd, 2013 22:00
exact same problem. I can't find the 3304, so I roll back to 3186 (found on dell's support site), works fine as well.
3316 is the one having problem,
Dell User 12345
2 Posts
0
November 24th, 2013 12:00
Thanks js313,did the exact same, seems to be fine for now :emotion-1:
timsb
5 Posts
0
November 24th, 2013 22:00
Excellent news. I will try in a couple of hours and see how it goes.