Browse Community
Help
Log In
Responses(4)
Solutions(0)
ejn63
9 Legend
•
87.5K Posts
0
July 14th, 2013 14:00
Will the system boot from a Windows 7 DVD? If not, it's not a driver problem - it's a faulty drive you'll need to replace.
tzabarauskas
8 Posts
July 14th, 2013 15:00
The system cannot boot from a Windows 7 64 bit install disk. However, it now plays music cd's (no answer for that one) but still will not read the Windows install disk or play DVD's.
July 14th, 2013 16:00
The DVD laser has failed (there are separate lasers for the DVD and CD in the drive) - you'll need a replacement drive.
DELL-Allan D
4 Operator
2.6K Posts
July 16th, 2013 09:00
Hello Tzabarauskas,
In addition to what Ejn63 has said, you may also refer to the article on Troubleshooting CD, DVD or Blu-Ray Drive Issues and check how it goes.
Hope this helps!
Dell Support Resources
View All
Top
ejn63
9 Legend
•
87.5K Posts
0
July 14th, 2013 14:00
Will the system boot from a Windows 7 DVD? If not, it's not a driver problem - it's a faulty drive you'll need to replace.
tzabarauskas
8 Posts
0
July 14th, 2013 15:00
The system cannot boot from a Windows 7 64 bit install disk. However, it now plays music cd's (no answer for that one) but still will not read the Windows install disk or play DVD's.
ejn63
9 Legend
•
87.5K Posts
0
July 14th, 2013 16:00
The DVD laser has failed (there are separate lasers for the DVD and CD in the drive) - you'll need a replacement drive.
DELL-Allan D
4 Operator
•
2.6K Posts
0
July 16th, 2013 09:00
Hello Tzabarauskas,
In addition to what Ejn63 has said, you may also refer to the article on Troubleshooting CD, DVD or Blu-Ray Drive Issues and check how it goes.
Hope this helps!