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I would suggest you to try a good known battery, to isolate the issue.
Thanks & Regards Manshu S #iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your regionUS Customers; India Customers. For Dell support videos click here.
Ive lived with this problem for about a year, as my battery is still giving me 2 hours of life and thought that was enough as I mainly use the psu anyway on my xps15 (l502x).
was bored with the flashing orange light and the temporary failure state tonight so researched it again and amazingly have sorted it ... Here's what I did after some research and luck, any of this could be the reason for solving it :
close down and remove battery,
unplug power lead. reinsert power but no battery and fully boot
close down and re-insert battery and boot fully and close down
go into bios (a12 on my xps 15) with f2
in advanced settings change 'charger behaviour' to disabled
change boot order to hd first if not already set ....
save and exit
reboot to windows and closedown twice ... no more orange flash or temporary battery failure message
DELL-Manshu S
4 Operator
•
2.2K Posts
0
November 22nd, 2013 01:00
Hi ip-pondy,
Please provide following details:
1. System Model
2. Operating System installed on system
Meanwhile, perform diagnostics using link given below:
http://dell.to/GKEQkl
Please keep me posted with the results.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
ip-pondy
2 Posts
0
November 22nd, 2013 18:00
Hi manshu,
1. System Model : Dell XPS L502X
2. Operating System installed on system: windows 7 home premium
I run the diagnostics and saw 3 errors yesterday.
the results are as follows
1. error code:3600:0123
MSG: PRIMARY_BATTERY_USER: charger disconnected, failed charging
2. error code:3600:0852
MSG: PRIMARY_BATTERY: a permanent failure was detected
3. error code:0F00:133C
MSG: DISK: no suitrable disk media is present
thank you
DELL-Manshu S
4 Operator
•
2.2K Posts
0
November 25th, 2013 09:00
Hi ip-pondy,
Thank you for the reply.
I would suggest you to try a good known battery, to isolate the issue.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.
Zoopakev
9 Posts
0
February 26th, 2014 13:00
oh, and after the 2 re-boots go back into bios an re-enable charger behavior otherwise you cant charge the battery
Zoopakev
9 Posts
0
February 26th, 2014 13:00
Hi,
Ive lived with this problem for about a year, as my battery is still giving me 2 hours of life and thought that was enough as I mainly use the psu anyway on my xps15 (l502x).
was bored with the flashing orange light and the temporary failure state tonight so researched it again and amazingly have sorted it ... Here's what I did after some research and luck, any of this could be the reason for solving it :
close down and remove battery,
unplug power lead. reinsert power but no battery and fully boot
close down and re-insert battery and boot fully and close down
go into bios (a12 on my xps 15) with f2
in advanced settings change 'charger behaviour' to disabled
change boot order to hd first if not already set ....
save and exit
reboot to windows and closedown twice ... no more orange flash or temporary battery failure message
Hope this helps if you get this ...