Hi HysteriAOnE,

I would request you to uninstall the quickset and touch pad drivers.

1. Click on start and type Device Manager.

2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

3. On the Confirm Device Removal dialog box, click OK to start the uninstall process

4.When the uninstall process is complete, remove the device.

(Note: Deleting a Driver Package. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device)


Once you uninstall the drivers restart the system and install the video drivers using this link.

http://dell.to/1a9aZuB

(Note: Please install the windows 8 drivers and see if that works)

Reply with your findings

I just had exactly the same problem...and also, when I turn off the wifi, the wifi light is still on..

Hi HysteriAOnE,

Sorry for the wrong information. You need not install the video drivers. However I would suggest you to send me the service tag through private message. To send a private message, click on my user name and select send a Private Message.

Also send me a screen shot of the error message to assist you better.

Hi jzhangphd,

I would suggest you to update the bios and then follow these steps

Go ahead and uninstall the Wlan drivers using this step..

1. Click on start and type Device Manager.

2. Expand the node that represents the card that you want to uninstall, right-click the device entry, and click Uninstall.

3. On the Confirm Device Removal dialog box, click OK to start the uninstall process

4.When the uninstall process is complete, remove the device.

(Note: Deleting a Driver Package. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device)

Once you have completely uninstalled the drivers use this link punch in the service tag and select the operating system. Download the Wlan driver install it. Reply with your findings.

http://dell.to/19zbTzI

Thank you for your reply.

I did a clean installation and the problem still exist...

Hi jzhangphd,

Could you tell me whether you are able to go online wireless?

Did this issue occur prior to installing windows 8.1?

In the radio control option, if I select both the Wifi and WPAN, the wifi light works fine. If I just select wifi, the light is always on. 

And there are still error message whenever I open the mobility center. Error found! Submit this issue to the Quickset owner.

when opening Windows Mobility Center, this error is displayed :

I'm having the same problem, after updating Quickset for Windows 8.1 64Bit.   

I have lost on screen display and function keys no longer work to enable/disable wireless etc.

Very disappointing and i regret updating quickset..

When  is the fix coming out DELL ??

I got the same problem with QuickSet application after I upgrade to windows 8.1 on Inspiron 7520 SE

"Error found! Submit this issue to QuickSet owner!"

I tried the following step to solve the error "Error found! Submit this issue to QuickSet owner!"

1. Uninstall the Wireless Bluetooth driver from DELL.

2. Install the driver from Windows Update. 

After this, the driver version for Intel Centrinon Wireless Bluetooth 4.0 + High Speed Adapter would be 3.1.1309.385.

But the touchpad light is still not working. 

I've had the exact same problem. However, with mine it doesn't even show an error message, it just asks for my permission to run and then doesn't run.