Game Crashs

Question

I don't think this is the best place to put this but NVIDIA's support website and 2K Games support told me to.  Civ V crashes when I try to run it at DX11, but not DX9. Apparently, this is a problem with NVIDIA and NVIDIA directed me here. I'm not sure what kind of results I'm expecting, but well, I want to be able to say I followed their instructions.

Dell-Kuldeep M · Answer

Hi Propane Dad,

Have you tried updating the video drivers?

Please provide the screen shot of the device manager with Display adapters expanded.

Press ‘Windows’ key + R on ‘Desktop’ screen
Type ‘devmgmt.msc’ in run box and press ‘Enter’
Click > sign next to ‘Display adapters’

You may refer to the following link for more information related to this issue.

The link is: http://bit.ly/17Dpc01.

Keep me posted with the information. I will be glad to assist you further.

Propane Dad · Answer

Okay, I'll try it but I'll have to wait until tomorrow. I'm in a hotel and my internet is painfully slow.

Dell-Kuldeep M · Answer

Hi Propane Dad, Please let me know if you have tried the steps and if the issue is resolved. I am awaiting your response. Keep me posted with the results. I will be glad to assist you further.

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