Possible related hardware issues -- internet, usb ports, headphone jack

Question

I have an Inspiron N5110 running Windows 7 64 bit. I also have a dual boot set up for Ubuntu 12.04, however I do not think this is relevant. I believe I have several hardware issues, but I am not sure. Could they possibly be software issues, or hardware issues related by a common failure or general wear and tear to the laptop? I cannot connect to the internet with wireless or ethernet. My ethernet adapter and wireless card are not detected with Intel Wireless ProSet diagnostics (Hardware is not present). Two out of three USB ports do not work, and the functioning one only works with my mobile broadband stick, but not with any of my USB devices (mouse, external HD, flash drives). If I move the laptop to my lap, the headphone jack does not work and music plays from the speakers with the headphones plugged in. Additionally, my trackpad and keyboard do not work when the laptop is moved. I have had limited success in getting my wireless card recognized with power cycling, but that has not worked recently. I recently got mobile broadband and thought that to be the culprit because of driver issues; however the mobile broadband has been able to exist peacefully with both other USB devices and wireless internet. Thanks in advance for your help. Results of Dell PC Diagnostics (Motherboard, Network, USB) Hardware Hardware Type Diagnostic Name Result Bluetooth Device Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter USB Status Test Passed Bluetooth Device Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter USB Status Test Passed CMOS CMOS Checksum Test Passed CMOS CMOS Pattern Test Passed HD Audio Controller High Definition Audio Controller PCI Express Status Test Passed Hub USB Hub USB Status Test Passed Hub USB Hub USB Status Test Passed Hub USB Hub USB Status Test Passed Hub USB Hub USB Status Test Passed Mobile Broadband HUAWEI Mobile Connect - Network Card Connectivity Test Passed Mobile Broadband HUAWEI Mobile Connect - Network Card Signal Strength Test Passed Mobile Broadband HUAWEI Mobile Connect - Network Card TCP/IP Internal Loopback Test Passed Network Card Intel(R) Centrino(R) WiMAX 6150 TCP/IP Internal Loopback Test Passed PCI Bus PCI Subsystem Configuration Test Passed PCI Bridge Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 PCI Express Status Test Passed PCI Bridge Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E PCI Express Status Test Passed System Board System Board RTC Accuracy Test Passed USB Intel(R) Centrino(R) WiMAX 6150 Function Driver USB Status Test Passed USB Composite HUAWEI Mobile USB Status Test Passed USB Composite Laptop_Integrated_Webcam_HD USB Status Test Passed USB Ports USB Port Test USB Port Test Failed Dell PC Diagnostics - Scan Results General Information Service Tag System Inspiron N5110 Operating System Microsoft Windows 7 Home Premium Edition (64-bit) Processor Manufacturer Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (CPU:0) Hardware Disk Drives WDC WD6400BPVT-75HXZT1 windows - C: storage - E: DVD/CD-ROM Drives HL-DT-ST DVD+-RW GT32N IDE ATA/ATAPI Controllers High Definition Audio Controller Intel(R) Mobile Express Chipset SATA AHCI Controller Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Keyboard Standard PS/2 Keyboard Mice and Other Pointing Dell Touchpad Monitor Generic PnP Monitor Sound Devices IDT High Definition Audio CODEC Intel(R) Display Audio USB Controllers Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D Laptop_Integrated_Webcam_HD Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 HUAWEI Mobile

Dell-Zohaib R · Answer

Hi einszweidrei,

Were you able to use these devices correctly before attempting Dual Boot on this machine? If yes, after clean installation of Windows you are required to install drivers in correct order for the devices to function properly. Please click here to find the correct order of driver’s installation. When installing chipset drivers don’t fail to install “Wistron USB 3.0 Host Controller Driver”. For exact steps on how to update the drivers watch this video.

ieee488 · Answer

Your hardware issues all of sudden occurred out of the blue or were you doing 'something'?

einszweidrei · Answer

Hi Zohaib,

Yes, I have been able to use these devices both before and after dual booting. I didn't do a clean install of Windows, I just added Ubuntu next to it, so I didn't install any drivers. I have attempted to update the chipset driver by the way, but that did not fix anything as it was up to date.

Thanks,

Erin

einszweidrei · Answer

The hardware issues have occurred over the course of a few weeks. My laptop mostly stays on a desk, but I do occasionally take it to and from classes.

Dell-Zohaib R · Answer

Hi Zohaib,

Yes, I have been able to use these devices both before and after dual booting. I didn't do a clean install of Windows, I just added Ubuntu next to it, so I didn't install any drivers. I have attempted to update the chipset driver by the way, but that did not fix anything as it was up to date.

Thanks,

Erin

Hi Erin,

Check in the “Safe Mode with Networking” if you can have these devices work (except for sound card) try performing a clean boot and check. Click here to find steps on how to perform a clean boot.

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