Automatic repair couldn't repair the pc

Question

Hi I am new to this community so if I am writing in the wrong place then please  guide me to the the right place. i use a dell 14z xps laptop ! I ordered windows 8 online and installed it ! It had been working fine for like a year now I guess ! But suddenly I got an hard drive error so I just pressed the restart button cause thats my solution to all problems ! Now I am stuck in an endless loop of automatic repair error! iv tried and failed the following : 1) automatic repair  2) refreshing the settings  there are other advanced options and troubleshooting options ! if anyone could please help me , it would be really appreciated ! any suggestions or anything would be useful. Thanking you in advance

ieee488 · Answer

sounds like a failing/failed hard drive reboot, F12, Dell Diagnostics

Faiz.k167 · Answer

thank you for replying !

i did as you asked and it ran the tests and i got this error message ( exact message below)

---------------------------------------------------

Error Code 2000-0142

Validation 22322

Msg: Hard Drive 0 - S/NJ3310081H4M89B, self test unsuccessful, Status = 7

The given error code and message can be used by Dell Technical Support to help diagnose the problem.

--------------------------------------------------

what should i do next ?

Faiz.k167 · Answer

Hi Dell- Manshu S, My warranty got over in september :l . so what do you suppose i do ?

DELL-Manshu S · Answer

Hi Faiz.k167,

Error Code 2000-0142 indicates issue with the hard drive. Hard Drive needs to be replaced.

If the system is in warranty, please send me Service Tag and name listed on the account in a private message.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

DELL-Manshu S · Answer

Hi Faiz.k167,

Please contact Expired Warranty support using the link given below:

http://dell.to/1eZqQ1H

NOTE: Link is for US only.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

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