Dell Venue 8 stylus and case shipping issues

Question

In December I began shopping around for a tablet to take notes on in class.  After a lot of research and finding the best price I ordered the Dell venue 8, active stylus, folio case, and 3m screen protector directly from Dell on 12/12/13.  At the time the stylus was on back order with an estimated ship date of 12/30/13.  The tablet and the screen protector arrived fairly quickly and as my estimated delivery date neared I did an online chat with Dell to confirm that everything was in order. The response I received was 'you order is in place to ship on 12/30/13.  On 1/1/14 the estimated delivery date was updated to 1/17/13.  I then called dell to inquire and was told that they were temporarily out of stock of the case that I had ordered.  This brings up my question: The case was in stock when I placed my order, why didn't one get set aside, to be shipped when the stylus was back in stock?  The likely hood of these two items being in stock at the same time is not good.  I realize that the stylus is on backorder, but I also believe that orders placed before the stylus was removed from the site are slowly being fulfilled.  This situation has become very frustrating and after calling Dell customer service numerous times I have gotten nowhere. The estimated delivery date has been updated to 1-23-13, with a ship date of 1-17-13, however the items did not ship today so I expect that this too, will be updated.

Prateek K · Answer

Hi croc1monitor,

Thanks for reaching us out on Dell community forum.

I am truly sorry for the trouble caused to you. Please share the order /reference number which you received at the time of placing the order so that I can check the details and assist you further. I would request you to share the above details in a Private Message. To send a Private Message, click my User name and Start Conversation.

Thanks & Regards
Prateek K
#iworkfordell

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croc1monitor · Answer

Update My order was cancelled and replaced by customer service.  I have since received the case but I am still awaiting the stylus,

croc1monitor · Answer

Further Update,

So I placed my order on 12/12/13 and have been waiting ever since for the stylus. My original order was grouped with the case as well. I told customer service that I did not want my order cancelled and replaced because I would lose my shipping priority. I didn't even need the case 8 weeks later as I already had one. Well, customer service cancelled and replaced my order without notifying me. The case immediately shipped and my order for the stylus was bumped all way back. Fast forward, the case and stylus and now both in stock and if my order would have not been cancelled they would both ship together and this situation would be over, instead my order was cancelled against my wishes and now I am forced to wait even longer for the stylus. If customer service would have left my order alone I would have both items by now. This is very upsetting! and to top it off, a representative at customer service told me I should place another order for the same stylus back at the beginning of January. She said to do this so I would have another order that was just for the stylus, which might make it ship faster. Well now they wont let me cancel one of the orders because they both are indicated as "in production". This situation is extremely frustrating and I will be glad when it is over!

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