This is NOT true. I contacted Dell support last week. The experience was VERY good. I gave my info and issues and a replacement was being sent after 30 minutes with the tech. I received the replacement just minutes ago. and... It is a refurbished REV00. Not a new unit and not even a REV01. I am actually currently on Dell support chat as I am typing this trying to get it resolved...
I purchased my Dell UP3214Q a few days ago with no knowledge of all these problems that this monitor has. The Monitor is showing the Half screen symptom at 60hz and it displays 2 desktop screen and I can't seem to find any way around this with my current setup. I am using the onboard Intel 4600 graphics which seemed to work just fine on a Samsung 28" 4k monitor although I wanted a screen a little bigger so I opted for the Dell 32".
My current dilemma is deciding what to do with this monitor.1) Do I spend more money and purchase an NVedia graphics card in the hopes that it will work. 2) Do I contact Dell and ask them for a refurb, also hoping that I will get revA01. 3) Return it Back to Micro center and opt for the ASUS PQ321Q which seems to have user firmware updates and doesn't the problems that the Dell monitor has.
By the way I also contacted dell support and spent over an hour on the phone trying to explain myself to someone overseas. Seeing that Dell support had no clue about the problems this monitor has. I contacted the sales team hoping that I would get someone in the USA, fortunately I was able to get some good info and was informed that the only way that I could get a rev A01 was to purchase it from the Dell website as they are currently shipping out revA01 and that it will not be available from any other retailer for anther month or 2.
At any rate I think I am going to return my current monitor because I do not have the time to deal with support, shipping it back to Dell, and dealing with any future problems this monitor may have.
If you use the drivers from May 21th (https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4400), then you can get it to work. First you activate DP 1.2 after installing the drivers. Reboot the box, that'll give you two screens with varying resolution. Set display 1 to 1920x2160, then activate device duplication. You should now have a fulls creen picture at full resolution, but the left and right half are the same. Then you need to activate collage mode, and then create the collage where the left half is really the left half of the screen and the right half Is really the right half, and then reconfigure it to have the taskbar span the two screens. So far, the drivers from May 21th were the only ones where I got it working (on a 4500U device, Win8.1 64bit) - in previous drivers, I could either not activate collage at all, or not configure it properly (and attempting to would either screw up the resolution or make my entire box crash). Note that the intel drivers don't have the capability to detect the screen as one.. it's always two screens and you stitch it together using collage mode. The intel people in the intel forum have not been able to give any information as to whether they'll natively support dual tile screen at some point in the future.
The Collage setup worked, I think I overlooked it before although I am still using the driver dated 3/11/2014 that came with my Asus Z97 Deluxe Motherboard. The Driver dated May 21 Crashed my system when switching over to DP 1.2. My system also seems to see the monitor as 2 displays seemed together although now I only have one desktop as opposed to 2. I also haven't experienced any type of wake up failures or sleep mode failures and I hope this stays this way. My Monitor is rev. A00 and I wonder if maybe some just work better than others or if it has to do with the Intel Graphics.
ok, Here's my update... What a cluster... I used Dell tech chat to get an exchange for my monitor. Everything went GREAT. Very responsive and was VERY easy. After 30 minutes they were sending me a new monitor. I asked, Will it be a new monitor and REV01? Was told yes. About 7 days later a refurb monitor shows up with REV00. Does not work... Reconnected with Dell support thru Chat. Again VERY nice and easy. Explained everything and again they are sending another monitor. The supervisor wanted to chat. I explained to them PLEASE send a NEW monitor with REV01. Said no problem. Read exchange below. Agent (Sup_Abhay_105602): "Hi, this is Abhay , the manager for the XPS Chat Support team, how are you doing today?" John: "I am good thank you and yourself" Agent (Sup_Abhay_105602): "I am doing fine, thank you so much for asking." Agent (Sup_Abhay_105602): "Sorry for the delay but be assured that we have placed and order for the New Monitor with Rev A01" Agent (Sup_Abhay_105602): "That will resolve the issues with the 4K resolution issues." Agent (Sup_Abhay_105602): "Is there anything else we may assist you with today?" John: "Ok, I hope your warehouse can ship the correct version. I did request both of those the last session." John: "I have read extensively on the issues and your right it seems customers who received the REV01 have no issues. So here's hoping. =)" Agent (Sup_Abhay_105602): "Really apologize for that. I am aware of the replacements and I will presonally track this till you recieve the Monitor." John: "Ok, Sounds good. Thanks for taking time to reach out. And so you know from a supervisor role, Your chat agents have been very nice an d helpful. I know its not their fault..." Agent (Sup_Abhay_105602): "Thank you so much for understanding. Trust me, this will be resolved." John: "Ok, Take care. and Thanks again" Agent (Sup_Abhay_105602): "I am just an email away. Any point of time, if you have any concerns, please reply to our email and I will surely call you back." Agent (Sup_Abhay_105602): "You are welcome." Agent (Sup_Abhay_105602): "Goodbye." Session Ended So replacement monitor arrives. It is NEW!!! Great sign right?!?!? NOPE - REV00 - GOOD GRIEF!!! lol I go to enter Dell chat again, My warranty is expired... I cannot get ahold of the supervisor as they never sent me an email with contact info... So I enter Customer Support Chat... Not so good of an experience... Was totally given the blowoff. Read below. 12:29:36 PM Customer If you can connect me with that supervisor we may be able to resolve. But the replacement sent is still a REV00 12:29:40 PM Agent Dipankar_Pandey Thank you for staying connected. I appreciate your patience. 12:29:50 PM Agent Dipankar_Pandey May I know the phone number. 12:30:07 PM Customer office cell 12:30:45 PM Agent Dipankar_Pandey Please contact Technical Support at 1800-624-9896 to get assistance with your concern. They are available 24 X 7. If you want I can also get your chat connected to them. Or, you may use this chat link as well http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs Please choose second option where you need to enter the service tag number and then you will be connected to technical support chat. 12:30:50 PM Agent Dipankar_Pandey Is there anything else I may help you with? 12:31:41 PM Customer If you can connect me, When I go to that it says my service tag is expired now... 12:33:13 PM Customer you there? 12:33:25 PM Agent Dipankar_Pandey Yes. 12:33:35 PM Agent Dipankar_Pandey Thank you for choosing Dell. We appreciate your business. 12:33:52 PM Customer Can you connect me 12:34:08 PM System System The session has ended! 12:34:09 PM System System Dipankar_Pandey has left this session! 12:34:09 PM System System The session has ended! Could someone at DELL PLEASE, put me in contact with someone who can actually take care of this? Thanks!
HCLARKX, Thanks for that info. Does that include on the actual panel or just the box? I have a friend who has one and he received in a REV00 box but the monitor panel had a REV01 sticker on it. The box and panel both say REV00. I will hook it up and try it out! Fingers crossed!!!!!!!
HCLARKX, Just hooked up the monitor and same issue, Must be a REV00 as stated on the box and back of the panel. And it has a dead pixel right in the middle of the screen... Can't win on this one. I will try and track someone down at Dell again to try and get it resolved. Hopefully...
I bought a UP2414Q (REV A00) for my son to use with his Alienware laptop...he didn't like it any better than his built in monitor so it came back to me and I have been trying to get it to work with my Inspiron 660. I bought an AMD Radeon HD 7750 video card for my computer, tried connecting it with a mini/DP cable (which gives errors when trying to go to the max resolution), switched to HDMI which works with the max resolution, but if the computer puts the monitor to sleep, then it can take a while to wake the screen back up. I'd really like to have the monitor go to power save when not in use, but also be able to use all of the real estate I purchased with this monitor.
I called Dell, started with Customer Support who said I had to talk to technical support who are the only ones who could call for a replacement. Went around and around with tech support for several hours, they insisted that it was a problem with my computer and had me plug the monitor into the built in HDMI port on my computer. Sleep problem seems to not be there with the built in HDMI, but of course I can only go to a resolution of 1920X1200. Since the sleep problem is gone they consider the issue closed.
I did upgrade to the latest BIOS, latest drivers for the AMD (they just put a new version out). I cannot disable the onboard video card through the BIOS with this specific computer.
Am I looking at an A00/A01 issue here or is there some config I'm missing?
Does anyone know if it`s the graphic card manufacturer driver that causes all the problem not be able to use 2160p in 60hz ? or is it the Dell monitor? Another problem is I can`t get the monitors USB hub and card reader to work at USB 3.0 speed in windows 8.1, it only works at 2.0, anyone know why? If I connect directly to the back of the PC I get 3.0 speed
Solved the USB problem, my 5m USB 3.0 Cable was to <ADMIN NOTE: Substitute character removed as per TOU> so it only worked at 2.0 speed, gonna order an Active 5m Cable. but the big problem is still there, how do you get 2160p60 with intel graphic drivers? has anyone got it to work??? and what is the best video card that works flawlessly with the UP3214Q ?
So I finally got a display port to display port 1.2 cable and ditched Dells included mini display port cable. So far it seems better at 1) not booting into half screen; 2) Not requiring numerous power cycles to get the picture back after going to sleep; 3) coming out of sleep with a fullscreen, instead of half or with other display glitches (I get a weird duplication of the screen about 2/3rds of the way to the right side coming out of sleep, sometimes); 4) Coming out of sleep at a wonky resolution, like 1280 x 720 or something weird reso which always required I change the resolution in windows settings or nVidia control panel.
The cable, FWIW, is an Accell UltraAV 10ft. DisplayPort 1.2 cable. At amazon it was $18.00.
I'm not going to say this is a fix, because I thought that previous "fixes" like the nVidia drivers had solved these problems, only for them to crop up again.
After a few days I will report back if this has indeed "fixed" the problems with this monitor.
UP3214Q (Revision A00) and dual evga 780Ti's in SLI. nVidia 340.43 Beta drivers.
I'm sure some of you have tried using the regular DisplayPort instead of the miniDisplayPort cable and it hasn't worked so I'm not particularly confident it will work for me.
Well I just got a new UP2414Q Rev AU01 and it doesn't wake from sleep. No DP so I have to connect mine via HDMI. It says no signal from computer detected when I push the menu button. Then miraculously it finds the signal. Link state is off, etc etc. Everything is set to Maximum performance. All the latest drivers. I had a Dell 24" ST2410 and it always woke up from sleep via HDMI. Running it off of a brand new Lenovo Y50 4K laptop w/860m /intel 4600 graphics. This is all on Dell. The only "solution" I'm using for now is to run a blank screen saver and not have the monitor ever sleep. I'm away on business 6 months out of the year so I'll turn it off then. Shouldn't affect the longevity of the monitor in my case doing it this way. I shouldn't have to turn the monitor on and off every time I want to use it. These are supposedly Dell's top of the line displays.
I've experienced those issues lately, somewhat better with Nvidia, but not-waking-from-sleep(power saving mode) always present randomly. I went to replace the screen for those problems this Friday and to make it even worse, this morning I see this: my screen got a very nasty vertical red line: https://www.flickr.com/photos/97478415@N06/sets/72157646062478256/
This looks like a bad joke, but do those displays deteriorate with time?
First, I got under impression that Dell has completely disorganized support service or does not really care. I've tried in multiple ways and for days to convince Dell at @Dellcares to help and exchange a $3000 display. They actively refused to do so since they don't offer support directly in Croatia, but through a 3rd party re-seller and they can't do it.
After that I've contacted Dell support via 0800 number and they were very helpful, theoretically. They've initiated a service call saying my screen will be replaced the next day. However, there is a 3rd party company that does that service, but whoever called me from them, using very "stiff" tone said:
"We will not be able to service your screen, we do not ship prior to return more than 150km out of Zagreb (capital, and their service center). And anyway, we do not have those screens in stock. We need you to send us the screen and then we will sometime deliver you a replacement. We need to close warehouse status within one day so we can not even send in the same time you send yours. We will cancel your service call and you should initiate with them again"
Great. Not only that they refuse to send prior to defective unit is sent, but they expect me to send in my monitor which I have no box to place it to, and then just wait for my screen. I work with this screen, its faults cause slowdowns for me and when it doesn't work is pretty bad. Now, to send in a display and wait indefinitely is just unacceptable for me. Getting the replacement done is already a huge hassle.
I don't expect a small re-seller to have quality service level of Amazon and I don't blame them, but I do expect - especially for a $3000 screen - to have unconditional quality service within EU from DELL.
Dell should be able to and have a know-how to support users of their premium devices, valuing their customers. Instead of pushing a small company into trying to fulfill service requirements they can not logistically support.
Even Dell Spain (since the screen was bought in Spain) should be able to ship a replacement to Croatia. Since I can do it and it costs me funny amount (especially for such a valuable device), Dell should too. UPS, DHL or other such services are really accessible by anyone these days and have service times of 2-4 days for Croatia from anywhere within Europe.
Blacksunn
5 Posts
0
July 7th, 2014 14:00
jebeq
2 Posts
0
July 8th, 2014 00:00
I purchased my Dell UP3214Q a few days ago with no knowledge of all these problems that this monitor has. The Monitor is showing the Half screen symptom at 60hz and it displays 2 desktop screen and I can't seem to find any way around this with my current setup. I am using the onboard Intel 4600 graphics which seemed to work just fine on a Samsung 28" 4k monitor although I wanted a screen a little bigger so I opted for the Dell 32".
My current dilemma is deciding what to do with this monitor.1) Do I spend more money and purchase an NVedia graphics card in the hopes that it will work. 2) Do I contact Dell and ask them for a refurb, also hoping that I will get revA01. 3) Return it Back to Micro center and opt for the ASUS PQ321Q which seems to have user firmware updates and doesn't the problems that the Dell monitor has.
By the way I also contacted dell support and spent over an hour on the phone trying to explain myself to someone overseas. Seeing that Dell support had no clue about the problems this monitor has. I contacted the sales team hoping that I would get someone in the USA, fortunately I was able to get some good info and was informed that the only way that I could get a rev A01 was to purchase it from the Dell website as they are currently shipping out revA01 and that it will not be available from any other retailer for anther month or 2.
At any rate I think I am going to return my current monitor because I do not have the time to deal with support, shipping it back to Dell, and dealing with any future problems this monitor may have.
humba
1 Rookie
•
77 Posts
0
July 8th, 2014 04:00
jebeq
2 Posts
0
July 9th, 2014 14:00
Thanks HUMBA
The Collage setup worked, I think I overlooked it before although I am still using the driver dated 3/11/2014 that came with my Asus Z97 Deluxe Motherboard. The Driver dated May 21 Crashed my system when switching over to DP 1.2. My system also seems to see the monitor as 2 displays seemed together although now I only have one desktop as opposed to 2. I also haven't experienced any type of wake up failures or sleep mode failures and I hope this stays this way. My Monitor is rev. A00 and I wonder if maybe some just work better than others or if it has to do with the Intel Graphics.
Blacksunn
5 Posts
0
July 11th, 2014 11:00
kteare
3 Posts
0
July 11th, 2014 12:00
I hada good experience using the Twitter account @dellcares. Replaced 2 UP2414Q'a with Rev 00 with Rev01 within a few days. All worked well.
Blacksunn
5 Posts
0
July 11th, 2014 13:00
Blacksunn
5 Posts
0
July 12th, 2014 11:00
OldManKeith
1 Message
0
July 18th, 2014 07:00
I bought a UP2414Q (REV A00) for my son to use with his Alienware laptop...he didn't like it any better than his built in monitor so it came back to me and I have been trying to get it to work with my Inspiron 660. I bought an AMD Radeon HD 7750 video card for my computer, tried connecting it with a mini/DP cable (which gives errors when trying to go to the max resolution), switched to HDMI which works with the max resolution, but if the computer puts the monitor to sleep, then it can take a while to wake the screen back up. I'd really like to have the monitor go to power save when not in use, but also be able to use all of the real estate I purchased with this monitor.
I called Dell, started with Customer Support who said I had to talk to technical support who are the only ones who could call for a replacement. Went around and around with tech support for several hours, they insisted that it was a problem with my computer and had me plug the monitor into the built in HDMI port on my computer. Sleep problem seems to not be there with the built in HDMI, but of course I can only go to a resolution of 1920X1200. Since the sleep problem is gone they consider the issue closed.
I did upgrade to the latest BIOS, latest drivers for the AMD (they just put a new version out). I cannot disable the onboard video card through the BIOS with this specific computer.
Am I looking at an A00/A01 issue here or is there some config I'm missing?
Klas bell
1 Rookie
•
30 Posts
1
July 20th, 2014 13:00
Klas bell
1 Rookie
•
30 Posts
1
July 25th, 2014 23:00
Solved the USB problem, my 5m USB 3.0 Cable was to <ADMIN NOTE: Substitute character removed as per TOU> so it only worked at 2.0 speed, gonna order an Active 5m Cable. but the big problem is still there, how do you get 2160p60 with intel graphic drivers? has anyone got it to work??? and what is the best video card that works flawlessly with the UP3214Q ?
cbhappy
1 Rookie
•
5 Posts
1
July 26th, 2014 16:00
So I finally got a display port to display port 1.2 cable and ditched Dells included mini display port cable. So far it seems better at 1) not booting into half screen; 2) Not requiring numerous power cycles to get the picture back after going to sleep; 3) coming out of sleep with a fullscreen, instead of half or with other display glitches (I get a weird duplication of the screen about 2/3rds of the way to the right side coming out of sleep, sometimes); 4) Coming out of sleep at a wonky resolution, like 1280 x 720 or something weird reso which always required I change the resolution in windows settings or nVidia control panel.
The cable, FWIW, is an Accell UltraAV 10ft. DisplayPort 1.2 cable. At amazon it was $18.00.
I'm not going to say this is a fix, because I thought that previous "fixes" like the nVidia drivers had solved these problems, only for them to crop up again.
After a few days I will report back if this has indeed "fixed" the problems with this monitor.
UP3214Q (Revision A00) and dual evga 780Ti's in SLI. nVidia 340.43 Beta drivers.
I'm sure some of you have tried using the regular DisplayPort instead of the miniDisplayPort cable and it hasn't worked so I'm not particularly confident it will work for me.
Klas bell
1 Rookie
•
30 Posts
1
July 27th, 2014 02:00
James_1972
1 Rookie
•
1 Message
1
August 1st, 2014 03:00
Well I just got a new UP2414Q Rev AU01 and it doesn't wake from sleep. No DP so I have to connect mine via HDMI. It says no signal from computer detected when I push the menu button. Then miraculously it finds the signal. Link state is off, etc etc. Everything is set to Maximum performance. All the latest drivers. I had a Dell 24" ST2410 and it always woke up from sleep via HDMI. Running it off of a brand new Lenovo Y50 4K laptop w/860m /intel 4600 graphics. This is all on Dell. The only "solution" I'm using for now is to run a blank screen saver and not have the monitor ever sleep. I'm away on business 6 months out of the year so I'll turn it off then. Shouldn't affect the longevity of the monitor in my case doing it this way. I shouldn't have to turn the monitor on and off every time I want to use it. These are supposedly Dell's top of the line displays.
Tonci Jukic
1 Rookie
•
5 Posts
1
August 2nd, 2014 04:00
I've experienced those issues lately, somewhat better with Nvidia, but not-waking-from-sleep(power saving mode) always present randomly. I went to replace the screen for those problems this Friday and to make it even worse, this morning I see this: my screen got a very nasty vertical red line: https://www.flickr.com/photos/97478415@N06/sets/72157646062478256/
This looks like a bad joke, but do those displays deteriorate with time?
First, I got under impression that Dell has completely disorganized support service or does not really care. I've tried in multiple ways and for days to convince Dell at @Dellcares to help and exchange a $3000 display. They actively refused to do so since they don't offer support directly in Croatia, but through a 3rd party re-seller and they can't do it.
After that I've contacted Dell support via 0800 number and they were very helpful, theoretically. They've initiated a service call saying my screen will be replaced the next day. However, there is a 3rd party company that does that service, but whoever called me from them, using very "stiff" tone said:
"We will not be able to service your screen, we do not ship prior to return more than 150km out of Zagreb (capital, and their service center). And anyway, we do not have those screens in stock. We need you to send us the screen and then we will sometime deliver you a replacement. We need to close warehouse status within one day so we can not even send in the same time you send yours. We will cancel your service call and you should initiate with them again"
Great. Not only that they refuse to send prior to defective unit is sent, but they expect me to send in my monitor which I have no box to place it to, and then just wait for my screen. I work with this screen, its faults cause slowdowns for me and when it doesn't work is pretty bad. Now, to send in a display and wait indefinitely is just unacceptable for me. Getting the replacement done is already a huge hassle.
I don't expect a small re-seller to have quality service level of Amazon and I don't blame them, but I do expect - especially for a $3000 screen - to have unconditional quality service within EU from DELL.
Dell should be able to and have a know-how to support users of their premium devices, valuing their customers. Instead of pushing a small company into trying to fulfill service requirements they can not logistically support.
Even Dell Spain (since the screen was bought in Spain) should be able to ship a replacement to Croatia. Since I can do it and it costs me funny amount (especially for such a valuable device), Dell should too. UPS, DHL or other such services are really accessible by anyone these days and have service times of 2-4 days for Croatia from anywhere within Europe.
This is really a disappointing experience.