I have the same problem with 5737, any drive doesnt work in hdd caddy. Could you please share me where did you buy your caddys from? Mine was ordered from buy-deals.co.uk website. I've ordered an otherone from hddcaddy.com, it will arrive next week, and I can share my experience with you about that one as well.
Anyway, some people say that this issue is on purpose, and Dell dont want to let people use this hdd caddy feature one the consumer laptops, only on the much more expensive business models. I also heared that Dell build some trick to the bios to stop working any drives on the sata port for ODD.
The other caddy has just arrived, it's from hddcaddy.com Unfortunately it doesn't work, just like the other one. All the same things, if I put anything into the caddy, it's not recognized by the bios.
Anybody from Dell, can you us some information, why is this issue happening???????
You cannot boot from a drive mounted in one of these caddies- so BIOS support is not needed. If the Windows disc manager can see the drive, you can parititon it and use it for storage.
I would need to check if its hardware or a software issue. I would suggest you to reinstall the OS on the 1TB hard drive and connect the SSD to the optical drive caddy to confirm.
Same problem for me!!
I have done these tests:
I substituted 1 tb hdd with ssd and then I installed win 8.1 (works) if I add the hdd instead of the dvd writer the system does not work. (using optical drive caddy)
I put the hdd 1 tb to its original place (work) if I add the ssd instead of the dvd writer the system does not work. (using optical drive caddy)
HI I think it's a problem in the HDD caddy or manufacturer, whether you're buying hdd caddy from http://hddcaddy.com/en/dell-hdd-caddy/753-dell-inspiron-17-3737-hdd-caddy.html From them I got the answer that will work for sure, Regards Sorry about my english
my laptop is inspiron 17 3737 but the bios and driver for the same models Systems bios Inspiron 15 3537 Inspiron 15R 5537 Inspiron 17 3737 Inspiron 17R 5737 http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-17r-5737?driverId=32CY2&osCode=WB64A&fileId=3321805946&languageCode=EN&categoryId=BI
Hi to all, I also thought it was the caddy but I have to say it is not so. Currently I replaced the hdd toshiba 1 tb with a 120 GB Samsung SSD 840 EVO and I put in a caddy 500gb Samsung HM500JI and almost everything works fine (occasionally I have some conflict with the video driver).
So I assume that the problem is related to the use of the toshiba that creates some hardware conflict.
I hope I was helpful. Although I do not speak English well (I used the google translator) Good Luck!
I Have a Dell 17R 5737 that I have also had problems getting a caddy to work. On my third caddy I can get a WD 500GB drive to work but not my 1T. It does not hot swap. I have to put it in place and then rebut the computer to identify the drive. Tried many different combos. I would like to get a 1T to work but it looks like that's not going to happen. I would like to try a 750GB as a minimum. Has anybody tried this?
I've got a 5737, bios version A07, running Windows 7 Pro (64 bit). After multiple caddies from multiple sources..i can get the bios to see a Samsung 840 Pro and a WD750GB Black (WD750BPKX) with the Samsung in the boot slot and the WD in the caddy, but it's not recognized in Windows Disk Management. I've checked all the drives and they work, the recognition in the bios seems to indicate that its not the caddy. Thanks in advance for any assistance.
imre.nemeth
2 Posts
0
February 6th, 2014 08:00
Hello guys!
I have the same problem with 5737, any drive doesnt work in hdd caddy.
Could you please share me where did you buy your caddys from?
Mine was ordered from buy-deals.co.uk website.
I've ordered an otherone from hddcaddy.com, it will arrive next week, and I can share my experience with you about that one as well.
Anyway, some people say that this issue is on purpose, and Dell dont want to let people use this hdd caddy feature one the consumer laptops, only on the much more expensive business models. I also heared that Dell build some trick to the bios to stop working any drives on the sata port for ODD.
tty8k
5 Posts
0
February 6th, 2014 15:00
Mine is a generic chinese caddy from a german supplier. I don't know what the issue is tbh but I don't think it's a caddy issue.
If I put the 1TB WD drive in caddy is not even recognized in bios. If I put the 500GB Seagate works perfectly (for about 3 months now).
imre.nemeth
2 Posts
1
February 8th, 2014 06:00
The other caddy has just arrived, it's from hddcaddy.com
Unfortunately it doesn't work, just like the other one.
All the same things, if I put anything into the caddy, it's not recognized by the bios.
Anybody from Dell, can you us some information, why is this issue happening???????
ejn63
9 Legend
•
87.5K Posts
0
February 8th, 2014 07:00
Does the Windows disc manager see the drive?
You cannot boot from a drive mounted in one of these caddies- so BIOS support is not needed. If the Windows disc manager can see the drive, you can parititon it and use it for storage.
strunz
4 Posts
0
February 10th, 2014 05:00
Same problem for me!!
I have done these tests:
I substituted 1 tb hdd with ssd and then I installed win 8.1 (works)
if I add the hdd instead of the dvd writer the system does not work. (using optical drive caddy)
I put the hdd 1 tb to its original place (work)
if I add the ssd instead of the dvd writer the system does not work. (using optical drive caddy)
Bye
zitka
7 Posts
0
February 12th, 2014 13:00
Gary_B_72
8 Posts
0
February 12th, 2014 15:00
Is your computer a Dell 17R 5737?
Thanks
Erwinr
7 Posts
0
February 12th, 2014 21:00
I have used that type of caddy ( from hdd caddy.com ) and it does not work In my case
zitka
7 Posts
0
February 12th, 2014 22:00
strunz
4 Posts
0
February 12th, 2014 23:00
Hi to all,
I also thought it was the caddy but I have to say it is not so.
Currently I replaced the hdd toshiba 1 tb with a 120 GB Samsung SSD 840 EVO and I put in a caddy 500gb Samsung HM500JI and almost everything works fine (occasionally I have some conflict with the video driver).
So I assume that the problem is related to the use of the toshiba that creates some hardware conflict.
I hope I was helpful.
Although I do not speak English well (I used the google translator)
Good Luck!
I have a 5737
tty8k
5 Posts
0
February 13th, 2014 00:00
I tend to think that Harddrives work if it's less than 1TB . Not sure why though . I have a seagate 500gg he has a samsung 500gb.
zitka
7 Posts
1
February 13th, 2014 01:00
But the thing is, it needs to work with 1TB HDD and not with smaller HDD
Gary_B_72
8 Posts
0
February 26th, 2014 16:00
I Have a Dell 17R 5737 that I have also had problems getting a caddy to work. On my third caddy I can get a WD 500GB drive to work but not my 1T. It does not hot swap. I have to put it in place and then rebut the computer to identify the drive. Tried many different combos. I would like to get a 1T to work but it looks like that's not going to happen. I would like to try a 750GB as a minimum. Has anybody tried this?
Thanks Dell for the support??
Gary
Gary_B_72
8 Posts
0
February 28th, 2014 18:00
Received WD750GB and it installed using a caddyy reads, writes after several restarts.
Gary
Elvis2014
2 Posts
0
April 5th, 2014 07:00