Dell Inspiron n5050 getting switched off with a click sound

Question

Hi, I am using a dell n5050 laptop which is behaving weirdly for the last 15 days. While normal functioning, the laptop get switched off on its own. It is not shutting down but just goes off with a click sound. I don't know what is wrong with it. Also, the keyboard starts to put random characters by its own. New tabs open up in IE or chrome and takes me to the 'help' webpage. This is repeatedly happening. I have run the diagnostic tool to check whether there is a hardware issue or not. It is showing no errors at all. I tried contacting Dell support and they told me that it will cost 11000 to get the motherboard changed :O this is something I do not expect from 'Dell'. I have been going through the websites and found that lot many people are facing similar issues with this machine. Please help at the earliest. Thanks

DELL-Manshu S · Answer

Hi Prateek,

Please let us know how soon the issue appears after you turn on the system.

As you mentioned that you have performed hardware diagnostic and it passed with no error code, we can troubleshoot software however, I would recommend you to perform complete test using Dell PC Diagnostics:

http://dell.to/KbKcpA

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

Locked Topics – Laptops General

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