This post is more than 5 years old
3 Posts
5
198809
DELL, Please Update AMD Video Driver
Hi, Dell.
My laptop is Dell 3537 with 8850M AMD Graphic.
Please update the driver for the AMD 8850M Windows 8.1, because the driver on the site is very old and gives a small FPS in games, and driver from AMD (13.12/13.11) cause problems with sleep mode and the screen turns off - the screen goes black and will not turn on.
nondrak8
3 Posts
0
February 5th, 2014 13:00
I found the solution in an older topic. I could not believe it works. Now I know where the problem is.
!!! LATEST VERSION INTEL VIDEO DRIVER (10.18.10.3308, A01) NOT WORKS WITH LATEST AMD DRIVER (13.151.0.0, A00) - THIS IS A PROBLEM FOR WHICH HD8850M DOES NOT WORK!!!!
Here is my modified instructions from Perrygogas:
1. Upgrade BIOS to A06.
2. Download (do not install yet) the drivers for Windows 8.1 from DELL's site (not from the manufacturers) for Chipset x 2 and Display x 2. These are the ones in the attached image. All drivers are the latest version expect for Intel video driver - you must download PREVIOUS VERSION (10.18.10.3277,A00), which works perfectly.
3. Uninstall Intel video driver and all AMD Catalyst software. You can use "Display Driver Uninstaller" in SAFE MODE - it is really good, simple and free program.
4. Restart Notebook.
5. Install all drivers EXCEPT the one for VIDEO_AMD - the first one in the image above.
6. Restart Notebook.
7. Check if the AMD device is still uninstalled (in Programs and Features) if not go to step 3.
8. Install the driver "Video_AMD....". This is the driver for AMD Radeon 8800M and above the first one in the image.
9. Restart Notebook.
10. AMD graphic should works now.
ZtzaG
16 Posts
4
January 26th, 2014 13:00
+1
there are numerous posts about this, and we are just waiting...
burner07
7 Posts
4
January 27th, 2014 09:00
same problem here ...
nondrak8
3 Posts
6
January 27th, 2014 12:00
A lot of people have same problem, but Dell play possum. I have Dell 15r 5537 and it is really great notebook, but there is a huge problem with graphic driver that needs to be solved by Dell.
DELL PLEASE SOLVED IT = A LOT OF CUSTOMERS WILL BE SATISFIED
heropsycho
17 Posts
2
January 27th, 2014 16:00
+1
Same issue here with the Inspiron 17R with the 8870M. Glad to see more users reporting it. Unimpressed that Dell hasn't been able or willing to chime in on one of the many threads with regard to these driver issues.
I have a support request open with Dell and am asking them specifically for an ETA on driver updates. Will report back here with their response.
viesiic
2 Posts
1
February 3rd, 2014 01:00
same issue here with inspiron r15 5520 amd 7670m
heropsycho
17 Posts
2
February 5th, 2014 15:00
Finally received a response to my support ticket with Dell - they are now recommending a motherboard replacement (yes, seriously).
Also, they provided no information regarding an updated Radeon 8850/8870 driver.
ZtzaG
16 Posts
0
February 7th, 2014 14:00
didn't work for me...
did everything as you said, tried it multiple times, meh
ZtzaG
16 Posts
0
February 7th, 2014 14:00
how can they be that ignorant?
ZtzaG
16 Posts
2
February 7th, 2014 18:00
Update / WORKS NOW!:
What I did:
- uninstalled both video drivers
- installed both video drivers from Dell (versions A00)
- installed the generic AMD driver (version 13.9)
Now everything works; games, sleep, hibernate, etc. Seems like you just have to find the right combination until a decent driver comes out. Good luck!
vdarkhunterv
3 Posts
0
February 8th, 2014 01:00
Thanks for your advice. Really works. And sleep and performance in games. Support should be ashamed. Your advice is worth all their advice on this issue. Many thanks.
ctlsleh
2 Posts
0
February 9th, 2014 03:00
does it work if running Windows 8.1....? where can you find the A00 versions of the drivers?
vdarkhunterv
3 Posts
0
February 9th, 2014 03:00
Of course it works on Windows 8.1 (my post is about Windows 8.1)
http://www.dell.com/support/drivers/ua/ru/uadhs1/DriverDetails/Product/inspiron-15-3537?driverId=6GGGM&osCode=WB64A&fileId=3291482084&languageCode=RU&categoryId=VI
http://www.dell.com/support/drivers/ua/ru/uadhs1/DriverDetails/Product/inspiron-15-3537?driverId=C7NDJ&fileId=3321814127&osCode=WB64A
varunraj
2 Posts
0
February 20th, 2014 00:00
I am using inspiron 15 3521.It has amd radeon 7670M and intel 4000 graphics. I updated intel 4000 graphics to the latest version. it had stopped my amd driver and now i cant play any games on my laptop.
Windows has stopped this device because it has reported problems. (Code 43).
it has reported the above problem. what should i do now? Is there any way my graphic card can work?
Babis_GR
3 Posts
0
March 23rd, 2014 15:00