The U3014's USB3 cable can't be tested on the U2410 unfortunately because it has the special USB3 connector that won't fit - see the new square connector:
For my notes, test the U3014 USB upstream cable on the U2410 connected to that same computer. Using the U3014 cable, do the USB ports work on the U2410? Note, the U2410 has USB 2.0 ports. The U3014 has USB 3.0 ports, but they should be backward compatible to 2.0 if that is all your computer has.
Once the U3014 is back on the computer and both are on, disconnect its USB upstream cable from the computer. Open the Device Manager, reconnect the USB upstream cable to the computer. Does anything change in the Device Manager?
On closer inspection I was testing the USB plugging and unplugging again. I actually do get a new "Generic USB Hub" when I plug in the upstream cable. But no connectivity for anything plugged into the ports.
Since your monitor has a Service Tag number, contact Dell Technical Support via Chat or Email. Provide to them the following data so they can setup a like for like monitor exchange = Email Address: Name: Shipping Address: Phone number: Monitor Service Tag number: Monitor 20 digit alphanumeric PPID serial number: Reason: U3014 USB Hub Failure Troubleshooting done on the Dell Forum: http://en.community.dell.com/support-forums/peripherals/f/3529/t/19535743.aspx
Would you be able to help me in submitting a ticket for a replacement? I had some severe issues accessing support last time - this is one of the the Dell outlet monitors, and I had huge problems with "service tag not being registered" problem last time - ended up just returning the monitor after 2 months because the "tag team" could never resolve their internal system issue. I see that the problem is still present - I cannot get through the Dell Tech support link with my service tag - it returns the same boilerplate message about incorrect service tag that I saw a few months ago.
I can provide the service tag and SN info as requested, I guess through a direct message?
thedailynathan
6 Posts
0
December 9th, 2013 13:00
The U3014's USB3 cable can't be tested on the U2410 unfortunately because it has the special USB3 connector that won't fit - see the new square connector:
http://alpha.akihabaranews.com/wp-content/uploads/images/1/11/23811//1.jpg
No change in the device manager when plugging in the cable to U3014.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 9th, 2013 13:00
For my notes, test the U3014 USB upstream cable on the U2410 connected to that same computer. Using the U3014 cable, do the USB ports work on the U2410? Note, the U2410 has USB 2.0 ports. The U3014 has USB 3.0 ports, but they should be backward compatible to 2.0 if that is all your computer has.
Once the U3014 is back on the computer and both are on, disconnect its USB upstream cable from the computer. Open the Device Manager, reconnect the USB upstream cable to the computer. Does anything change in the Device Manager?
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 9th, 2013 17:00
Was this purchased directly from Dell?
thedailynathan
6 Posts
0
December 9th, 2013 19:00
Yes, this was purchased direct from Dell.
On closer inspection I was testing the USB plugging and unplugging again. I actually do get a new "Generic USB Hub" when I plug in the upstream cable. But no connectivity for anything plugged into the ports.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 9th, 2013 20:00
Can you test a simple wired USB mouse on the U3014 USB ports?
thedailynathan
6 Posts
0
December 9th, 2013 21:00
Nothing gets detected - so far I've tried: mouse, keyboard, flash drive, webcam. All four work with the U2410, and plugged directly to the computer.
Also Win7 64-bit if it matters, I realized I forgot to mention the OS earlier.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 10th, 2013 07:00
Since your monitor has a Service Tag number, contact Dell Technical Support via Chat or Email. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alphanumeric PPID serial number:
Reason: U3014 USB Hub Failure
Troubleshooting done on the Dell Forum:
http://en.community.dell.com/support-forums/peripherals/f/3529/t/19535743.aspx
thedailynathan
6 Posts
0
December 11th, 2013 02:00
Hi Chris,
Would you be able to help me in submitting a ticket for a replacement? I had some severe issues accessing support last time - this is one of the the Dell outlet monitors, and I had huge problems with "service tag not being registered" problem last time - ended up just returning the monitor after 2 months because the "tag team" could never resolve their internal system issue. I see that the problem is still present - I cannot get through the Dell Tech support link with my service tag - it returns the same boilerplate message about incorrect service tag that I saw a few months ago.
I can provide the service tag and SN info as requested, I guess through a direct message?