I have recently seen the exact same problem. My Axim works fine in the USB ports of the laptop, but it does not work in my replicator. I did not see any replies to your inquiry, but I just wanted to see if you have figured out the problem that you were seeing. Please let me know if you have any suggestions because I desperately want to find out how to use my Axim without disconnecting my computer from the replicator.
Check the treads. There are several post about the USP hub in D/Port and D/Dock. It appeas that there is a issue that causes the devices to go off-line. My Axim did the same thing. After a reboot it would sync with no problem. The next time I plugged it in it would come up as a unknown device. Take this to your sales rep to see if they can escalate the problem, that is what I am doing. If enough people complain maybe they will fix the problem.
If you listen to "Incognito" you will never get a solution, because he/she is telling you just to give up and die...
But, here is some information that may be useful.
If you are using the D/Port replicator, try a "self powered" USB hub.
There have been reports recently that the D/Port port replicator has been dropping or timing out with USB devices.
I have escalated these reports to Dell Engineering and they are currently looking into the reported problems with the D/Port replicator. Customers that have reported these problems, have also reported that using a USB powered hub solves the problems in most cases. Using a USB powered hub is just a temporary work around. I can assure you that Dell Engineering is looking into the problem, and will probably develop a solution.
Great, I think using a USB Powered Hub is a wonderful solution. What I completely disagree with is that I paid for a port replicator to WORK CORRECTLY. I think if Dell is offering this up as the ONLY solution, then they need to send all of us with issues a USB Powered Hub FREE OF CHARGE. Don't you agree?
Porcelaintiger
1 Message
0
January 12th, 2004 18:00
I have recently seen the exact same problem. My Axim works fine in the USB ports of the laptop, but it does not work in my replicator. I did not see any replies to your inquiry, but I just wanted to see if you have figured out the problem that you were seeing. Please let me know if you have any suggestions because I desperately want to find out how to use my Axim without disconnecting my computer from the replicator.
Thanks in advance for your help.
jsenter3
11 Posts
0
January 20th, 2004 15:00
incognito_user
189 Posts
0
January 20th, 2004 16:00
There are many posts on the Inspiron Port Replicator Forum - In a nutshell, you are SOL, as Dell will not address these USB issues.
Sorry.
Karell
2 Intern
•
2.5K Posts
0
January 21st, 2004 13:00
If you listen to "Incognito" you will never get a solution, because he/she is telling you just to give up and die...
But, here is some information that may be useful.
If you are using the D/Port replicator, try a "self powered" USB hub.
There have been reports recently that the D/Port port replicator has been dropping or timing out with USB devices.
I have escalated these reports to Dell Engineering and they are currently looking into the reported problems with the D/Port replicator. Customers that have reported these problems, have also reported that using a USB powered hub solves the problems in most cases. Using a USB powered hub is just a temporary work around. I can assure you that Dell Engineering is looking into the problem, and will probably develop a solution.
incognito_user
189 Posts
0
January 24th, 2004 15:00
nice...
KnoxVegas
10 Posts
0
January 28th, 2004 16:00
DELL-Karell,
Great, I think using a USB Powered Hub is a wonderful solution. What I completely disagree with is that I paid for a port replicator to WORK CORRECTLY. I think if Dell is offering this up as the ONLY solution, then they need to send all of us with issues a USB Powered Hub FREE OF CHARGE. Don't you agree?
KnoxVegas.