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ChopperCopper

22 Posts

66051

February 26th, 2014 10:00

Dell Latitude 10 ST2e keeps losing date and time

My Dell Latitude 10 ST2e tablet periodically keeps losing the correct date and time.  It goes forward either one day to the maximum of 10 days. I updated the BIOS to latest hoping that would fix it but it doesn't. It appears it might have started after Windows 8.1 update but I can't be certain. Is this a known problem with this unit? Anyone else having this problem?

herbche

3 Posts

March 6th, 2014 14:00

I have the exact same problem. When it began, I was still under warranty. Dell tried three times to fix this and none have worked. First, they sent a technician to change the CMOS battery. Next, they had me send the unit to the factory for diagnostics and repair. Neither of those solutions lasted. I thought that perhaps there was something peculiar to the particular unit so I nagged until I got a refurbished machine as a replacement. Guess what? The problem returned. Now that I'm out of warranty, I'm not sure what, if any, support I can get.

ChopperCopper

22 Posts

March 9th, 2014 06:00

Did you also update to Windows 8.1 and then the date problem happened?

JimMac64

1 Message

April 6th, 2014 16:00

I'm having the same problem. It all started after the Windows 8.1 upgrade. Still haven't found a fix.

daron.uk_eb43d9

3 Posts

May 19th, 2014 07:00

Same here, if I turn automatic time off and on again it corrects it for a few days but then changes to some random future time/day. I am running 8.1 however I did the update as soon as I received the tablet so I don't know if this happened before. Really annoying! Where does 8.1 retrieve it's time; bios, internet or router?

cetservicesltd

2 Posts

May 22nd, 2014 08:00

Dell Support Confirm that Latitude 10 st2 Tablets do not support Windows 8.1 and should be reverted to Windows 8, the date and time issue does show itself until after the upgrade to 8.1. As of 22nd May 2014 there is no Fix. It's Live with it or revert to Win 8 seems to be there response.

timgilley

2 Posts

May 24th, 2014 16:00

I had the same problem and seemed to have resolved it, time will tell - ha! After a onsite tech replaced the motherboard and downloading all relevant updates I still had the problem. Two ways to fix: 1. Go to worldtimeserver.com/atomic-clock and download their atomic.exe utility. Atomic will allow you to change the update interval of the clock. The default is 604,800 seconds which is one week. Run atomic.exe and change the update to 300, 5 minutes. This has worked so far. 2. This takes a higher level of expertise and accomplishes the same thing as above. Go to command window and type regedit to start the registry editor. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\NtpClient Double click SpecialPollInterval, change to decimal and enter 300. Also go to date and time settings and change the time server to time.nist.gov

cetservicesltd

2 Posts

May 25th, 2014 11:00

Like your thinking Tim, more of a work around; but elegant!,

We changed the registry machine on our engineering Tablet and can see no reason why it won't cover up the issue so have informed our customer base, many thanks.

timgilley

2 Posts

May 29th, 2014 21:00

Glad to help. Wish I could take credit. I found both via Google. Figured there was a registry edit and got lucky. Atomic.exe I used in the old days before the corporate networks had time servers.

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