I didn't mention finding this link earlier, as I found it on my own. I tried this several hours ago and when I go to the product for my system, I get the message:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. HTTP Error 404 - File or directory not found.
The one I'm trying to use is:
Product: Office 2010 Single Image x86 + x64 disk image
Chinese, Pan Chinese (Taiwan, PR China, English/USA): X17-81910.iso (SP1)
P.S. I'm still steamed from Dell's customer care suggestion I buy 2013 out of my own pocket!! Plus the renewal for the hardware contract is coming up shortly. Pay here. Pay there. Yeah, why?!
The problem is that your license is OEM and Microsoft had issues with the Digital River servers quite recently. Microsoft set things up so that the OEM (Dell) has to support Microsoft Office but did not supply them installation discs and hence Dell Technical Support to refer you to Microsoft links which are broken or suggest you purchase Office 2013 (not a great suggestion when you have already paid for the 2010 license).
Its a bit of an unfortunate triangle for the end user at times. Dell are much better at supporting their hardware as its what they build than their software (Microsoft OEM software). Microsoft charge quite a bit more for a retail license than an OEM license as they have to provide support for the retail license.
That link is broken however you don't need both installers together. The following links work, try the 32 Bit installer with your product key.
Thank you for the quick reply. Unfortunately, when I try to use the site, the files I try to download aren't working. I'm getting several different error conditions:
404 - Page not found.
When I run the file, I get the message saying the package is not valid.
In the case of the ISO files (e.g. X17-81917) it is only 2 MB long and per my burning software and MagicDisc/MagicISO is not a valid ISO image file.
I'm looking in the section labeled as:
The products I tried and failed for one of the above reasons are:
Office 2010 Single Image x86, USA English, SP1 -- X16-32007.exe and X17-75058.exe
Office 2010 Single Image x86 + x64 disk image, USA English, ISO SP1 -- X17-81917.iso
My system is: Windows 7 Ultimate x64 and I would like to use the 32-bit version of MS-Office.
NOTE: I verified I have R/W to %temp% and %tmp% plus I ran these programs as "Run As Administrator."
Any advise, help, or direction would be useful. Thank you,
Philip_Yip
9 Legend
•
16.1K Posts
0
March 18th, 2014 19:00
Windows or Office aren't available from My Dell Downloads.
Get the Home and Business installer from here:
http://heidoc.net/joomla/technology-science/microsoft/18-office-2010-direct-download-links
You will need the product key on the Microsoft Product Identity Product Card:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-office/microsoft-product-identity-mpi-card/
bertrammoshier
1 Rookie
•
83 Posts
0
March 18th, 2014 20:00
Hello NATAKUC4,
Thank you for the quick reply! :-) You said:
Get the Home and Business installer from here:
http://heidoc.net/joomla/technology-science/microsoft/18-office-2010-direct-download-links
I didn't mention finding this link earlier, as I found it on my own. I tried this several hours ago and when I go to the product for my system, I get the message:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
The one I'm trying to use is:
Product: Office 2010 Single Image x86 + x64 disk image
Chinese, Pan Chinese
(Taiwan, PR China, English/USA): X17-81910.iso (SP1)
URL: http://microsofthup.com/hupus/error404.html
Result: 404 -- Not found.
Thank you again for your quick reply.
Bertram Moshier
P.S. I'm still steamed from Dell's customer care suggestion I buy 2013 out of my own pocket!! Plus the renewal for the hardware contract is coming up shortly. Pay here. Pay there. Yeah, why?!
Philip_Yip
9 Legend
•
16.1K Posts
0
March 19th, 2014 02:00
The problem is that your license is OEM and Microsoft had issues with the Digital River servers quite recently. Microsoft set things up so that the OEM (Dell) has to support Microsoft Office but did not supply them installation discs and hence Dell Technical Support to refer you to Microsoft links which are broken or suggest you purchase Office 2013 (not a great suggestion when you have already paid for the 2010 license).
Its a bit of an unfortunate triangle for the end user at times. Dell are much better at supporting their hardware as its what they build than their software (Microsoft OEM software). Microsoft charge quite a bit more for a retail license than an OEM license as they have to provide support for the retail license.
That link is broken however you don't need both installers together. The following links work, try the 32 Bit installer with your product key.
Office 2010 Single Image 32 Bit:
http://azcdn01.digitalrivercontent.net/office2010/X17-75053.exe
Office 2010 Single Image 64 Bit:
http://azcdn01.digitalrivercontent.net/office2010/X17-22552.exe
bertrammoshier
1 Rookie
•
83 Posts
0
March 19th, 2014 15:00
Hello,
Thank you for the quick reply. Unfortunately, when I try to use the site, the files I try to download aren't working. I'm getting several different error conditions:
I'm looking in the section labeled as:
The products I tried and failed for one of the above reasons are:
Office 2010 Single Image x86, USA English, SP1 -- X16-32007.exe and X17-75058.exe
Office 2010 Single Image x86 + x64 disk image, USA English, ISO SP1 -- X17-81917.iso
My system is: Windows 7 Ultimate x64 and I would like to use the 32-bit version of MS-Office.
NOTE: I verified I have R/W to %temp% and %tmp% plus I ran these programs as "Run As Administrator."
Any advise, help, or direction would be useful. Thank you,
Bertram Moshier
Philip_Yip
9 Legend
•
16.1K Posts
0
March 19th, 2014 20:00
X17-75053.exe downloads fine for me, what issues do you have with it?
http://azcdn01.digitalrivercontent.net/office2010/X17-75053.exe