* Go back to the top of this Monitor Forum * Open "FAQ Monitor" * Open "No Dell Service Tag number on 24" and smaller? No registration? Exchange Instructions?"
Is there an email address for customer support because I tried to contact customer support through my country's website and it still requires a service number. I'm sorry, it's asking for my order and customer number of which I have neither because I bought it from a store and the receipt doesn't include any of the two.
You must call in. Keep pressing 0 to get to a person. Explain that you purchased the monitor from a local store so you do NOT have any Dell Order or Customer number. Explain that our policy is =
* Based on the purchase date on that local store invoice, we will warranty the monitor for 3 years from your purchase date * If you ever need a monitor replacement, you will need to contact Customer Service (not Technical Support) for your country * You will provide to them via email or fax a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor * You would provide the following data to the Customer Service representative if you ever need a monitor replacement within that 3 year period: Brick or Online Store: Purchase date: Monitor model: Monitor 20 digit alpha-numeric serial number:
[Your] Email address: Name: Shipping address: Phone number: Operating system: Video card: Video card ports tested: Issue:
I have the exact same problem now with my 4th (!!!) U2312HM, since I have 2 at work and 2 at home. 2 times it was green, one time it was magenta like on the picture above. This time it is colourless.
Well, 3 got replaced without any problem by DELL (thumbs up for the fast support!), but now I'm out of warranty (since August 2016).
Since I either have extremely bad luck or this is a serious production error, what possibilities do I have now? In another forum post an admin answered to bring it to a local TV store. Well, this definitely will cost more than a new monitor, so I guess I will have to buy a new one. Is that what DELL wants to tell us? Throw monitors away after the warranty (beside the fact, that this is a manufacturing problem)?
My dad is a qualified technician, if I would get at least some electric plans and a tip, we could maybe repair it by ourselves.
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 18th, 2014 13:00
* Go back to the top of this Monitor Forum
* Open "FAQ Monitor"
* Open "No Dell Service Tag number on 24" and smaller? No registration? Exchange Instructions?"
dorkykaya
2 Posts
0
May 18th, 2014 16:00
Is there an email address for customer support because I tried to contact customer support through my country's website and it still requires a service number. I'm sorry, it's asking for my order and customer number of which I have neither because I bought it from a store and the receipt doesn't include any of the two.
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 18th, 2014 21:00
You must call in. Keep pressing 0 to get to a person. Explain that you purchased the monitor from a local store so you do NOT have any Dell Order or Customer number. Explain that our policy is =
* Based on the purchase date on that local store invoice, we will warranty the monitor for 3 years from your purchase date
* If you ever need a monitor replacement, you will need to contact Customer Service (not Technical Support) for your country
* You will provide to them via email or fax a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor
* You would provide the following data to the Customer Service representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Purchase date:
Monitor model:
Monitor 20 digit alpha-numeric serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
mascheko
1 Message
0
November 19th, 2016 07:00
Hi!
I have the exact same problem now with my 4th (!!!) U2312HM, since I have 2 at work and 2 at home. 2 times it was green, one time it was magenta like on the picture above. This time it is colourless.
Well, 3 got replaced without any problem by DELL (thumbs up for the fast support!), but now I'm out of warranty (since August 2016).
Since I either have extremely bad luck or this is a serious production error, what possibilities do I have now? In another forum post an admin answered to bring it to a local TV store. Well, this definitely will cost more than a new monitor, so I guess I will have to buy a new one. Is that what DELL wants to tell us? Throw monitors away after the warranty (beside the fact, that this is a manufacturing problem)?
My dad is a qualified technician, if I would get at least some electric plans and a tip, we could maybe repair it by ourselves.
Thanks!