XPS 15 problems with Charging

Question

OOOh I am so frustrated.  I purchased my Dell XPS 15 almost 2 months ago, and I am having ongoing problems.  When the charger is plugged in, it has to be twisted and manipulated to get the laptop to charge.  Once I can get an active charge, Chrome and IE are unusable- they do not respond until I unplug the adapter.  The laptop freezes and crashes if I try to use it when I am able to get it to charge.  I will set it up to charge and walk away- when I come back, it will not reboot because the battery is dead.  This is the 7th Dell laptop I have purchased, and may be the last!

DELL-Ravi Ch · Answer

Hi jenrudy,

I would suggest you update the BIOS on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it. Then run the diagnostics again.

http://dell.to/18r60nI

Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

Please let me know if this helps.

wb8slqgak · Answer

Good news is your hardware should in warranty for one year and 90 days for software support. Call Dell, they will have you run some tests over the phone. If nothing is found they likely will send out a repairman to replace power plug & board.

I would try that before you mess around with the bios on my own.

Keep us updated..

Locked Topics – Laptops General

Was this post helpful?